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    Sheraton Real Estate Management

    1.9 (79 reviews)
    Closed 9:00 am - 4:30 pm

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    they blow. Can't even get the move in date right. so unorganized. Steal your deposit and never fit anything when it's broken!

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    Ask the Community - Sheraton Real Estate Management

    Review Highlights - Sheraton Real Estate Management

    Our family has had an extremely positive experience with Cher Sonday at Sheraton Realestate Management!!

    Mentioned in 7 reviews

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    Entwood Property Management - You can see more "stains" on the walls. Left by previous tenants and I'm being charged for that.

    Entwood Property Management

    (50 reviews)

    You really get what you pay for with this place…read more This is happening in real time. Half of my electrical outlets in this apartment suddenly stopped working last night (11/16/2022) I put in a maintenance request to have it looked at. This morning , they said they would send a vendor over to coordinate with me to fix the issue. I asked if they would reach out to me sometime today, no response. I am aware that Thursday is the end of their work week and I have not heard from the vendor they said would contact me or the main office. So going into the weekend, I don't have electricity in half of my home and no one else to reach out to bc their after hrs emergency maintenance option hung up on me when I called them to ask questions. If you are trolling this page to see how your Property Management is doing, please hire more responsive people in the main office, an after hrs service that understands how to communicate properly, and vendors who are capable of responding to service requests. Update: The second person who picked up at the after hrs line picked up kindly and calmly submitted another request for me. A gentleman working at the office late this evening returned my frantic message, and changed the vendor who had the maintenance job assigned to them. Someone called me to leave a message to let me know (I think it might've been the same after hrs phone service employee who I spoke to). The new vendor made it to my apartment this evening and quickly fixed the issue. will have to submit another maintenance request to look into it further, bc the same issue keeps happening and the electrical on that side of the house keeps shutting down.

    This is going to be a long review, so buckle up. Entwood is hands down the WORST company i've ever…read moreencountered, and I genuinely mean that. Please read the reviews and believe them, because our experience at 374 Rio Lindo was a complete nightmare from start to finish. I truly don't understand how this company is still operating. We lived there for 8 months, and we didn't leave because we wanted to--we left because the unit became unsafe, unsanitary, and unlivable, and Entwood repeatedly ignored us. SEVERE NEGLECT AND PEST INFESTATION: Problems started immediately. Within days of moving in, we discovered roaches--not one or two, but a clear building-wide infestation that had obviously existed long before we arrived. Our first pest control request resulted in a laughable "treatment." The exterminator used a basic spray he told us we could buy at Home Depot, treated only parts of our unit, and didn't address the rest of the apartment or building. Unsurprisingly, the problem only got worse. We submitted countless maintenance requests as roaches spread everywhere--behind appliances, under furniture, in the bathroom, and even in our personal belongings. Every time, Entwood sent the same company to do the same ineffective treatment. Getting help was infuriating. I repeatedly called trying to reach our property manager, Sabrina, and was almost always told she was "out of office" and would call back. She rarely did unless I called daily. During the week of July 7, 2025, I had to call four times just to speak to someone about the infestation. When I finally spoke to Sabrina, I told her the situation was becoming a health hazard and asked about breaking our lease. She said the only options were lease takeover or lease abandonment, but claimed they would do a building-wide extermination. I told her clearly that if this didn't work, we couldn't continue living there. She said she'd speak to the owners and get back to us. She never did. Fliers were posted for the treatment, and we followed instructions and cleaned up vacated the unit. No one showed up. Entwood later claimed the exterminator knocked, but our Ring doorbell footage proves that never happened. The next day, the exterminator came with the same useless spray, knocked only on our door, and left. Entwood then said the building couldn't be treated because tenants didn't clean or vacate and that our door was locked. They expected us to leave our door unlocked while we were three hours away instead of management using a master key. Completely unacceptable. FORCED OUT OF OUR LEASE: Sabrina never followed up with any alternative lease options, so we were forced into lease abandonment, the only way to get out quickly. We moved out on July 24, 2025, returned the keys, and were told paperwork would be sent that day. Sabrina wasn't there. We handed the keys to Alicia and received nothing. The paperwork wasn't emailed until August 7, 2025--14 days later. The move-out inspection dated July 28 listed issues that existed at move-in and were pointed out by Sabrina herself, including separating floorboards, stains, peeling cabinets--and even a photo of a roach, the exact issue we complained about for 8 months. FINANCIAL EXPLOITATION: Entwood took advantage of two 18-year-old first-time renters and scammed us out of over $2,000. They kept our $1,025 deposit, took $500 from an accidental double rent payment, and demanded $1,133.78 more. They charged for repainting due to a supposed smoke smell (we never smoked--Ring footage shows neighbors smoking outside), charged cleaning fees without providing a move-out checklist, and even tried to charge an Entwood service fee for services never provided. After disputing the charges with evidence, they sent a revised bill weeks later. Because we needed housing, we were forced to pay $624.28. Total taken from us: $2,153. For 8 months of living with roaches. FINAL WORD: To the woman who responds to reviews--don't leave your number and tell me to call. If you want to resolve this, you already have my contact info. Don't say "you were not a tenant." I have proof, and I'm posting it . This is going on Google, Yelp, and Facebook. I've stayed quiet long enough. You ignored serious health hazards, exploited tenants, and treated us as disposable. Judging by your reviews, we are far from the only ones.

    Sheraton Real Estate Management - propertymgmt - Updated May 2026

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