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Entwood Property Management

1.9 (50 reviews)
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ABSOLUTE WASTE OF YOUR MONEY. The reviews speak for themselves and any "good review" has to be fake. I cannot believe the amount of BS they put my bf and myself through just in a month and a half of renting a house from them. We lost out on close to 5,000$ on a house we never got to live in due to it being unlivable. Took over a month and a half to get a call back about fixing the ac in the middle of summer they advertised as part of the lease agreement. 125 DEGREES inside and would ignore us. Told us the house isn't deemed unlivable. Idk about you but i cannot live in that kind of heat nor can my fur babies. The Garage door is broken and deemed a safety hazard ( it almost fell on me while having open and moving things into the garage. I had someone come out through the property management to check it out and was told the whole garage HAS to be replaced to an automatic one due to the safety hazard and because they don't make those parts anymore because it's so old. BUGS in the carpet but wouldn't take our calls. They did leave us a lovely welcome home gift, a fat SHIT in the toilet and didn't tell us so it was left there for a week until we started moving our things in and had the place smelling like a sewer:) the carpets are absolutely disgusting. Was told they were professionally cleaned yet the house smelled of smoke and death. Tried to ask about last time they were replaced and they would ignore us. Convinced us we had to air out the place and it would go away. It did not. Unfortunately this was our experience with our first time getting a house together excited as can be and it was just robbed from us. No care towards their tenants, once they get the money they do not give you the time of day. After informing them legal action would be taken if we were not helped a month and a half later we were let out of the lease with no money returned besides the deposit which we still have not seen or been informed about. SAVE YOURSELF YOUR TIME MONEY AND SANITY AND DO NOT RENT THROUGH THEM. This is only SOME of the things we went through.

All the trash, toys and dolls the neighbor kids throw onto the roof.
Addison B.

I had previously given Entwood a terrible review because during my time living in one of their apartments I felt I was being ignored. That they did not care about the complex as a whole. Upon making that review, I was treated better. However I was moving out in a week. I wanted to review more of the move out process and how attentive they were through it. Although my entire experience with Entwood was subpar, at least they stepped up their game when needed. It was easy to get in contact with someone, I could ask questions and get a straight response. I even realized we were over charged on the security deposit and they resolved it within a week of bringing it to their attention. If you rent through Entwood, be straight with them. Be blunt with your complaints and be honest, the squeaky wheel gets the grease.

Ismael S.

I moved in back in July of 2019 and have complained and complained. No one seems to listen or care! This place is horrible. Apart from the unprofessional staff and management. There is constant vandalism and theft that happen at The Urban! Both of my roommates have had their bicycles stolen as well as other residents in the units. Mind you it is supposed to be a gated community with security cameras supervision. The Door Gates are always broken. As well as the parking garage fence. The whole complex smells of animal urines & feces which to me is a health risk to all tenants. The room units have constant air flowing through the window while being shut which makes your room unit be around 60° "Freezing Cold". I mentioned it to the manager Aida and she responded with " What I do is put a blanket over the window. That's the only thing that works" ... why the hell should I have to put a blanket over the window? Especially for what I am paying! I can go on and on! I believe that for the price the Units go for we should not be having to deal with any of this! The Urban & Entwood Property Management just lack of professionalism and have no empathy for tenants at all! Definitely don't recommend! Here's just a few pictures!

Loose electrical cable hangout on side of building

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4 years ago

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5 months ago

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2 years ago

Horrible company with lack of communication constantly. Is one of the companies in Chico that will attempt to keep your full deposit.

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8 years ago

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10 years ago

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Ask the Community - Entwood Property Management

Review Highlights - Entwood Property Management

When we contacted Matt ,our property manager at Entwood, he was very helpful.

Mentioned in 2 reviews

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Chico Sierra Real Estate

Chico Sierra Real Estate

(83 reviews)

In 2021 we had a gutter concern of which was falsely marked as "completed" a quarter of a year…read morelater... not exaggerating, and even then, it was not completed. It actually was not handled correctly until years later when the entire upstairs bedroom flooded via it never being handled. You'll notice how it was (years later) completed correctly including an update of when a technician would be arriving to handle the concern.  In May of 2024 we reported twice about a leak concern in the downstairs bathroom to which a vendor came by, did nothing, and stated they'd speak to Management. Que a third (not so happy) report made in November of 2024 about said leak now damaging the bathroom led to it finally being "resolved." Still not ideal.  On July 30th, after being reprimanded for not doing a work order (proven unsuccessful) in regard to our lower bathroom covered in actual sewage it was left covered in sewage after their vendor stopped the continuous of it pouring in, but let other people's bowel movements to remain as is. It was finally cleaned on July 15th.  They neglect keeping up with work orders, they have falsely completed a work order, and they never follow up after a work order is marked completed.  They take no accountability for their wrong doing, they'd rather argue than apologize, they're costing the owner $1,000's of dollars in property damage, there's no communication between them and their vendor of choice, and they are continuously in violation of Tenant Rights, California Code, and Fair Housing.  I also have proof of the Owner gaslighting me about an email they "never received" because "I always check my emails" in regard to them assisting a roommate who posted my personal ad all over the internet including my personal property, rooms that were never for rent, and without my knowledge at all welcoming strangers into our home. I also have proof of the owner telling me via text message in regard to my marriage/divorce that I have never personally spoken to her about, "If what your husband said about you is true you are to get a lawyer." She did, however, admit to talking to my ex husband "over, and over, and over." I'll now make a list of all the phrases and words the Owner has used to describe me while I was dealing with all the above mentioned of which are all facts, and I have receipts for them all. My tone. I'm condescending. My words are "not needed or appreciated." I'm "putting their business in jeopardy." I'm "pulling them into something." I'm "expecting them to take sides." I have things "mixed up" I've been told things "incorrectly." "Be advised." I'm threatening them. "I understand you do not like me or this office." There's also a LOT more, but we'll stop here. Please refer to their GOOGLE REVIEWS that are extremely telling as well, and will coincide with why I am suing Cathy and Chico Sierra Real Estate, or what Cathy likes to call me "threatening" her. Do better. Take accountability. See you in court.

I'm sharing my experience as a current tenant with CSREM. Unfortunately, my experience has been…read moreextremely disappointing. The issues began when I reported ongoing problems with a neighbor repeatedly failing to clean up dog waste around the property. It created an unsanitary and unpleasant living environment. After much back-and-forth communication, the issue was eventually addressed but the process was unnecessarily difficult. Another major concern involves our dishwasher, which has malfunctioned repeatedly. It has flooded our kitchen multiple times, produced electrical burning odors and stopped working entirely on several occasions. We've submitted multiple maintenance requests and although the issue has been temporarily "fixed," the same problems continue to recur. Despite following proper procedures and documenting everything, we were recently billed for one of the repairs, even though the owner has always covered the previous repairs for the exact same issue. When I stated that my attorney would need to address the matter if the charge wasn't reversed, the bill was withdrawn. However, I was then accused of "threatening" their office, which is entirely untrue. When I requested proof of any alleged threat, none was provided. My factual and professional communications have often been dismissed or mischaracterized. It's concerning that the company's website displays only five-star reviews while Yelp reviews demonstrate a consistent pattern of serious tenant complaints. Readers can draw their own conclusions regarding that. My partner and I are quiet, clean tenants with no pets and no lease violations. We take excellent care of our unit and we have always communicated respectfully. Unfortunately, the dishwasher remains unusable despite months of service calls and possible water damage may now be developing as a result of the repeated flooding, yet there appears to be no urgency to resolve the chronic issue as it remains ongoing. Earlier in our tenancy, we were offered an onsite tenant management position at another property, which suggests that we were once trusted and valued tenants. It's disappointing to see how differently we've been treated since documenting ongoing maintenance issues. Tenants deserve honesty, accountability and safe living conditions. Based on my experience, I cannot recommend CSREM in good faith. If it were me, I would very carefully read ALL Yelp reviews before considering to sign a lease with this company.

Entwood Property Management - propertymgmt - Updated May 2026

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