You find out the truth about a company when things don't go well. When we signed with them for our…read morepool everything was great. There were communication breakdowns along the way but nothing we couldn't overcome. However, when we had a problem after the pool was installed and paid for they became very uncooperative. They tried to blame us and everything they could possibly think of for something that was not our fault or the fault of anyone or anything they tried to blame. We discovered the pool leaked within about a week of having it filled (it had rained several days after so it was hard to tell at first). They blamed us, even though they cleaned it and we hadn't been in it, tried to blame animals including racoons, deer and even woodpeckers! And then blamed termites and ants. After fighting with them and agreeing to pay for the research and repairs that were made in the meantime, they worked with the liner company to get a new liner and agreed to install it. They told us if they discovered that it wasn't insects they would repay us for the repairs. When they pulled it out they agreed it wasn't animals and wasn't insects. However, they said they had to send the liner to the manufacturer to figure out the cause. When we didn't hear from them for months, we called to ask what was going on. They again were very unprofessional with us and told us they wouldn't be paying us for anything. So in the end we had.... a pool that leaked for an entire year for no reason that anyone could figure out, the cost of water and chemicals to keep it running for the year, plus about $700 in bills for a diver to try to figure out the problem, plus the cost of water to re-fill the pool the following spring at about $500. They were very unprofessional and while we love our pool in the end, the journey was horrible. It could have and should have gone much smoother. I definitely couldn't recommend them to anyone.

If I can give this place a zero I would. First they sent a bill for $100 for someone, who was in…read morethe area,to look at it. This charge I was NEVER told about!!! After this "inspection" all they said was "yep, it's broken"! Wow! I could of told them that! They NEVER said what was wrong, how to fix it, where to get parts, etc.. I had to keep calling them, which they'd say they'd call back with information, but they NEVER have!!! All they wanted was to sell me a pool. When it became obvious I wanted parts to fix the pool we have and not buy a new one, it was the bill for $100 in mail and ZERO help or information!! STAY FAR AWAY from them!!

Great customer service and friendly helpful staff. A friend recommended it to me and I'm so glad…read morehe did!!

I used them to open and close my pool no problem kinda expensive though. Noah and Chris came by my…read morehouse today after I had contacted them numerous times. I must confess they did an excellent job repairing my pump testing the chemicals in both my pool and Spa. They are the nicest guy you could hope to meet. Thank to them for getting my pool and spa running for a reasonable cost.

We are first time pool owners and we have heard the horror stories of dealing with pool maintenance…read morecompanies. Waterline Aquatics is the complete opposite. Waterline Aquatics does an excellent job at keeping our pool sparkling clean. Having them handle all of our pool maintenance needs makes pool ownership easy and enjoyable. They very reasonable on the electronics upgrades as well as a pump replacement we had completed this past season. We highly recommend them for all your pool management needs.

After our pool was built, two years into enjoying it, we noticed the plaster was faded and the…read moretanning ledge was incorrect when we opened for the season. It took the entire season for Ryan to arrange for someone to inspect the issues. The plaster specialists said they could help, but we had to pay upfront because they wouldn't put anything on Ryan's account at Waterline Aquatics. We discussed the issue with Ryan, and he promised to rectify it if we covered the $6,000 repair. Since then, Ryan has been unresponsive. In December 2025, I texted him, and he replied, "I will call you tomorrow." It's now April 2026, almost pool opening time, and still no contact from Ryan. We are now seeking a new company to assist with opening and maintaining our pool.

I would give them 5 stars for price and quality of cleaning BUT we are very frustrated when we try…read moreto contact the company and don't get replies. They have kept the pool very clean, they clean the deck each and every time, the technicians are very good and friendly. The downside, we never get an answer when we call, which is ok, but we reasonably expect a call back or return text or email. Nope, doesn't happen. They forgot to come this week (first time they have missed in a year) and we cant get a response. I think the company would be "perfect" if they communicated better. It is frustrating to feel ignored. Update: February 2016, they installed a chlorinator last fall and haven't billed us. We have reminded them twice. I don't get these guys. They provide good, mostly reliable service and our pool is clean, they just can't manage customer service? Somewhat sad.

We have used Perfect Pools for our pool maintenance over the last couple of years. They have done a…read moregood job--particularly the technicians. We have not requested special services but, the regular cleaning and maintenance services have been timely and keeps our pool clean.

Mr Long, the owner is a master craftsman with knowledge of old pools and the most modern. He…read morerepaired a problem in our old pool that had been jerryrigged by a much larger company. In addition, his prces are much lower. I would mot hesitate to recommend him.

We first used Charles when we had a home warranty claim on our pool, and he did an excellent job…read more Since then, he's our go to person for opening, closing, and anything that goes wrong with the pool. Great customer service, quality work, trust worthy - what more could you ask for?

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

Everything On time. Polite , great service…read more Beautiful design . Highly recommended Try them.

If I could give 0 stars I would but it doesn't look like it matters because it looks like they've…read morebailed and have gone silent since June. What a shame - they did good work at the beginning but just wouldn't finish us off. Never closed permit and never delivered cover. Even shook us down for an extra 6K. Will probably sue him if I can ever track him down.

We had a great experience with Imperial Pools - We have a 22 year old Anthony Sylvan pool that…read moreneeded a full face lift. Rado, from Imperial Pools, provided a clear and complete estimate of the work and materials. Before starting the job, he checked with us to make sure the coping and tile were the color expected. Removing the old coping and tile was done quickly and the job site was cleaned up every day. the new coping and tile installation, and the plaster resurface with "diamond bright" turned out great. They changed the lights and installed a new computer/wireless controller system. All of the work was done on time and within the estimate provided. We are very happy with the final product and the process along the way.

To start, I reached out to 7 different companies to get quotes for winterizing my pool. It's the…read morefirst year we have it (above ground, Intex 12x24) and I wanted a pro to close it and prep it for the winter months. Of the 7 companies I contacted, I heard from 5. Rado of Imperial Pools was by far the most professional reply. His email was prompt and courteous AND listed every service that he would provide as part of the winterization. He wasn't the least expensive, but because of his detailed proposal (email) and his prompt responses to my follow-up questions, I chose Imperial Pools. We scheduled for 8 am and he was right on time. Rado worked with two other gentlemen and they were all knowledge, professional and efficient. They wore masks and were careful to stay socially distant. They moved through each part of the process quickly and carefully and had all of the right equipment to do the job properly. In addition to partially draining the pool, adding the winter chemicals and removing the pool's stairs, they also blew air through all of the equipment and hoses. They carried the pool equipment (pump, filter, salt water/chlorinator) to my garage. The hoses were all bagged and stored for the winter. I am truly grateful for the excellent and efficient service. These gentlemen were top notch and I look forward to using Rado's company again. I can't recommend them enough! Hire them for all of your pool service needs!