ABSOLUTE SCAM & ILLEGAL BILLING -- REPORTING TO AUTHORITIES
Do not spend a single dollar at this location unless you want your money stolen and your safety threatened by aggressive staff.
While waiting in line, I watched the cashier refuse to honor a clear $2 discount for the customer in front of me. When it was my turn, he tried the exact same scam on me. I have been a loyal Shell Rewards member for years. I scanned my official Shell app for my standard fuel discount, and the cashier deliberately kept pressing "ABORT" on the register screen to cancel the discount while attempting to charge me full price. When I showed him my phone with my account and name clearly displayed, he refused to honor it and kept hitting abort so the store could pocket the difference.
This isn't just bad customer service--it is flat-out illegal under California state law:
Cal. Bus. & Prof. Code § 12024.2 (Price Verification Law): It is illegal to charge an amount greater than the advertised, displayed, or promotional price at the time of sale.
Cal. Bus. & Prof. Code § 17200 (Unfair Competition Law): Engaging in deceptive, fraudulent, and unlawful business practices to cheat consumers out of valid promotions.
Cal. Civ. Code § 1770 (Consumer Legal Remedies Act): Deceptive practices, including misrepresenting discounts and pricing at the point of sale.
When I caught him in the act, I demanded my money back and walked out. Instead of stopping there, this employee followed me outside into the parking lot to physically intimidate me after I called out his fraud (Cal. Civ. Code § 51.7 - Right to be free from intimidation and threats).
This cashier is an outright thief operating a systematic scam at the register. Stealing discounts from customers in broad daylight and following them outside is a massive liability. I am filing formal complaints with Shell Corporate, the California Department of Consumer Affairs, and the local Bureau of Weights and Measures. Take your business anywhere else! read more