Hit or miss. I prefer not to go in. Have had some weird customer experiences. A clerk once literally threw my change at me and had to bend down and pick it up from the floor. Bad. Pretty degrading. Now I just use a card at the pump so I don't have to go in. The car wash works great. Only 12 bucks for their top tier wash. read more

Shell - Gas prices 9/27/2022. Good car wash. I can actually see my car now. - Gas Stations Near Me - San Diego, California

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Caution!!! Stay away from this gas station!! Unless you want to experience incredibly terrible customer services by cashier!! On 5/12/2026 at around 11am, I attempted to pump gas and I enter the store to pay, but turns out that the Hispanic trashy looking lady, either she was having a bad day or she was on some sort of drugs. As I'm standing in the register I prompted to ask her if they accepted pre-paid credit card ? and she immediately told me with an attitude I don't know what you're talking about, I haven't had any issues with any other people paying, which I that point left me confused with her answer. I then proceeded to say so you don't have knowledge of what I'm asking ? I said to her it's a simple question and she continued to with her snappy attitude. I then felt uncomfortable and I said to her never-mind and she immediately answered "well good". Afterwards situation escalated. read more

5:50pm and they dont accept the shell gift card at the shell. Weird. But ok. I guess. Only upside was the employee was nice.

Horrible! As of Jan 1, 2023 Law AB 1632 requires stores that are selling goods allow their customers to use toilet facilities, and the cashier this morning refused to let my daughter use the restroom. It was early, and nothing else was open, the 7-11 also claimed no bathroom, but this Shell cashier was rude. I told her what I thought and am glad I did seeing all the other negative posts about the staff - I hope this place gets shut down. Zero stars. read more

Very hit or miss. Facilites are alright, staff can be atrocious. Just came in and tapped to pay and the cashier ripped my card out of my hand and said it was insert only for lottery. I got it back but regardless that should never have happened. I understand being frustrated with customers but you do not touch or steal peoples property. read more

This is the second time the cashier didn't want to scan my QR code to get my rewards. I suggest going to another shells where they actually help their loyal customers. read more

Shell - Gas Stations Near Me - San Diego, California

This shell Gas station is by far one of the worst Customer service station in San Diego. It is located on the Clairemont Mesa Blud, on a road that has little or no maintenance at all. On a Friday afternoon I drove over a large pothole and popped my front and rear tires on the driver side. Conveniently front of this establishment. So I pulled in to this gas station to not damage my vehicle any further. The gas attendant after a few hours asked me to remove myself from the business because I was an inconvenience and that they would have my vehicle towed. Wow it's a service stations I understand if I block a gas pump but I was near the 24 hour water and air compressor. This gas station is a joke and should be avoided at all costs. Lady at the counter was absolutely horrible,rude,and heartless. read more

The gas pumps at this Shell station make you go through a series of advertisements and an attempt to get you to sign up for their rewards program---BEFORE you pump your gas. And the machines are incredibly slow...We're talking Windows Millenium Edition on a Packard Bell computer you bought at Albertson's slow. After I declined all the ads, the gas pump crashed, and I could not pump gas. Are you even kidding me, Shell? LOL. Who programmed your gas pump advertising software? Was it interns you hired from Fiverr? I went to Chevron. I'm never going to another Shell again. It's always something with Shell...Their bathrooms are always "broken" or just plain nasty. The gas pumps are slow or full of obnoxious advertising. And Shell's convenience stores are often poorly stocked with expired and dirty goods. No thanks. read more

I put two dollars in the air machine and the machine was broken. The store clerk refused to give me a refund

Car wash had something wrong with the Spot Free rinse,so I went inside to get a refund or another wash ticket I could use after they fix it,but the young hispanic cashier refused . Bad attitude should be fired. Told her I'd contact my credit card. Won't come here for anything again. read more

Gas prices didn't really bother me, I kmow they don't have much control over it, but the bathroom was out of order and the cashier was on a 30 minute break. I bought a car wash, but my pump didn't issue a receipt. I went to call, but both the local number and the 800 number disconnected immediately. Needless to say, I was greatly disappointed. My time is worth more than $20/hour, so that $10 lost is what it cost me to never want to do business here again... read more

Shell - Out to lunch... - Gas Stations Near Me - San Diego, California

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This might be the worst gas station I've ever been to in my life. After not one, but TWO pumps which froze before I even got the chance to key in my zip code, I finally settled for the lovely pump pictured below to fill my car with what I hope is actually gasoline. Avoid this place like the plague. read more

Shell - a close up of a gas pump - Gas Stations Near Me - San Diego, California

Don't use their car wash. They know it doesn't work properly. But they'll still sell it to you. If someone behind you enters a code, it will cut your wash short, the dryer doesn't work. It's a complete and utter waste of money. If you complain the staff just offer another one rather than actually talking criticism on board and getting it fixed. Avoid like the plague. read more

Shell - Aftermath of their terrible car wash - Gas Stations Near Me - San Diego, California

This place has more register issues than any other gas station I've ever seen. I work nearby and I used to stop in and try and grab a Powerade and snack before work but after the 4th time that they couldn't sell me something because their register was on he fritz I said no more. One time they scanned my Powerade and I was also buying some beef jerky and the upc wouldn't scan so they said I couldn't have it. Stepped on over today at 11:30 am to buy a lotto ticket and the doors are locked with "register down" signs up. Ridiculous read more

I usually get gas here on my way to my meetings off Convoy. Convenient since it's on the corner of CM Blvd and Convoy. Shady area... I saw some dude in the car wash rinsing off. WTH?! Same price as the Shell station off the 52 and Convoy exit. read more

The rudest people at this Shell. Gas station itself is remodeled and pretty clean and nice. Machine did not give any receipt, so when asked for it inside I was basically ignored. Then lets not talk about the car washing experience. Horrible, the car comes almost as dirty as it enters and I don't really see much the difference among the 3 options. Plus the line to get in was insane, what a lost of time and money. The cleaning machinery looked pretty old and confusing. Avoid this location if you can. read more

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I came to this location to gas up my car. It was in need of it. Thank goodness there was a restroom on the side. I just needed to ask for the key as it was mentioned on the door. The lady working here was nice. There's also snacks and drinks you can purchase inside. It's on a busy intersection but I completely support all Shell gas stations. It's the only location I will put gas in my car. I don't like switching out other brands. I have always been consistent with my gas. I know people say it's all the same but I'm sticking with Shell. Loyal customer with Shell. Easy to get in and out of here. I would come back if I was in the area. read more

Ok gas station. Located on the corner of Clairemont Mesa Blvd and Convoy. Easy access. Gas pump work fast. Place is well lighted. Have not used the car wash so no idea how good it is. read more

The gas station itself is pretty standard, with a moderately-sized convenience shop in the center. Gas prices are on par for the area, and food prices aren't too bad either. They offer free air for your tires with purchase of gas (what place doesn't these days?), so overall, it's your pretty standard gas station. It lost stars because of its car wash. You have three options, ranging from $6 to $8. The car I was in had just gotten poo'd on pretty badly by birds, so I decided to pay the extra and get The Works (the $8 wash). It made me a bit nostalgic to be inside the wash, reminding me of when I was little and sat inside my dad's car while we drove through the car wash, but I was heavily disappointed upon leaving. Looking at my car, it was still covered in bird crap. This was fresh stuff, not like it'd been sitting in the sun so it could get caked in for a week. It barely even touched it, though. Major waste of $8. Don't bother using the car wash unless all you have on your car is a layer of dust. Still, in a pinch I'd come to this gas station - I'd just avoid their wash at all costs. read more

On a corner busy corner so thank goodness can get into though awkward getting car to pump I need on other side. Tight turn. When I went a lot of those yellow " out of gas" baggies over pumps. So thankful I chose the right pump and beat out a customer coming at the pump towards me( sorry to that customer) . I paid 2.70 per gallon at lowest setting and paid with my shell rewards. Didn't need to use the inside for anything. read more

Shell - Most pumps are out - Gas Stations Near Me - San Diego, California

My truck was broken into ( not Shell`s fault ). Wallet was stolen ( once again , not Shell`s fault ) The thiefs running up $500 at the station on 3 seperate credit cards , where they had no ID at 3 a.m. in the morning...Shell`s fault. Hire compitent people...will NEVER get gas here again...AM/PM across the street = $.20 a gallon cheaper. read more

This station has reasonable prices on drinks and snacks and the gas is fair. The car wash is actually amazing. Only a few dots/spots that can be easily removed with a cloth. Try their new car wash. read more

What else can one write about in a gas station review? The location is convenient when exiting Clairemont Mesa Blvd. to go to Convoy. The prices are considerably higher than in most parts of San Diego. The pumps aren't usually broken. read more

I have enjoyed the remodeling of these gas pumps. It's more clean with nice tv screens to keep you occupied while waiting for your gas to pump. I find such useful information from Rachel Ray, play along with contestants on Wheel of Fortune, and finding out that Shell gas is the best gas in the world. Well that' what was playing on tv, I promise! Before you know it, after tall the programming and advertising drilled into your brain, your gas pumping time is over and you're on your marry way! Let's not forget that Ralphs and Shell still have that joint discount deal $.10 off/gallon when you get 100 pts shopping at Ralphs!! Take advantage!! SYU exclaims "Take advantage, save yourself money, get those points!" pom pom read more

This Rude gas station owner could not even answer the phone. Haha pathetic. He hung up on me twice when I finally got ahold of him. This is a really bad gas station and I hope nobody goes here. Owner has a big ego which is going to affect his service in the long run read more

The automated carwash machine ate an extra dollar. Watch out ppl! Car wash quality is not as good as the one on grand/balboa read more

They are too cheep to keep receipt at the pump. Car wash mess you have to wait in line to get the code.

Gas prices are ok. Car wash not worth it. Go anywhere else. Only way to make the car wash worth it would be if it was free

Reasonable prices, and working pumps.. no complaints there. However, I did need a receipt one time, and the printer at the pump was broken. I went inside and the girl at the counter was too busy on the phone dealing with a personal call to help me. Oh well... not bad otherwise though. read more

Over the past two months, I've complained three times to the people working at this place that their car wash payment machine isn't working, and each time they apologize and say they are getting it fixed soon. The machine says it accepts a five digit code, cash, and credit cards. No matter what card I use, it's always declined. Also, the machine won't take cash. You literally have to leave the car wash, go back inside the gas station, and purchase a five digit code, which is the only thing the machine will take. Totally inconvenient. It's been over two months, and I'm sure a bunch of other people have also complained to them. Seriously, they just don't care. Is it really that hard for them to get their machine fixed? I'm not going back there for a car wash (or anything else) again. read more

Stopped by for some late night gas. I asked the attendant to watch my car so nobody steals my gas while I use the restroom as a joke and the attendant took it offensively. I left with a very sour taste in my mind as he asked my background to make me admit the courteousness that I should have towards others and elders. How should my nationality and age have anything to do with the respect that I have always given others? He made it clear that I should have respect for him and I apologized for any offensiveness and he reminded me that next time I should watch what I say. It is clear to me now that this man has no empathy as he denied to acknowledge any apologies and continued to make snide responses to anything I said. I was left completely disgruntled to the point where this gas station has become the only place I have given one star to. I have never been so offended by an older gentleman. Anybody demands respect may not deserve it. I attempted to show you some common courtesy by apologizing and you spit in my face by belittling me and I am extremely offended. Either I'm the scum of the earth or... Sorry but I have never made that mistake and I never will again ever at this station ever again. Edit: The amazing night that I shared with my friends while visiting San Diego is the last thing on my mind as this experience supersedes any final thoughts regarding the night that I may have had before this incident. Thanks for curbing my enthusiasm. I must add, I wasn't surprised when I began reading other reviews that expressed similar experiences. Thank God nobody stole my credit cards and used it at this station. What kind of attendant would allow $500 worth of transactions occur unscrupulously? Sorry Jason but the people who stole your cards must have been driving a fuel tanker because besides lottery tickets there shouldn't be any questionably expensive items available for purchase. read more

It is very disappointing how the extremely rude attendants at this Shell station can ruin one's day. I wonder why the management does not do a thing about some of the ignorant, downright hostile and aggressive attendants working there. They should realize the kind of attitude displayed by these morons is really bad for business. Case in point: today I entered the building to give cash and tell which pump I was. The fellow sitting with his legs propped on the side of the counter was completely immersed in his cell phone. After a little while he stood up, took my money, I told my pump number, and the fellow without a word went back to his cell phone. After gassing up I went back for my change. The fellow was helping other customer (in slow motion) and when my turn came he says (his exact words): What do you want? I answered I want my change and handed him a Dollar and some coins to round up the numbers and have just a $10 bill back. Next he says he is not a computer and gets really confused so I tried to explain I was giving him the extra change to have just one $10 bill back. He looks at the computer, scratches his head (obviously math is not his forte) and throws, and I mean THROWS a $5 and four $1 over the counter. I was so confounded by then that grabbed the money and walked out, only then realizing he should have given me $10. Back I go; the fellow realizes his mistake and throws another Dollar over the counter. I just made an acid comment and walked out the place while the guy kept saying nasty things to my back. I was completely taken aback, dumbfounded that in this day and age, right here is San Diego, there could be imbeciles like this managing a mart and gas station, a completely ignorant fellow without a trace of politeness. BAD BAD BAD BAD EXPERIENCE, avoid this station like the pest! I already had bad experiences here with other attendants, but just chalked them out as them having a bad day; nothing like today though. I'm really tempted to contact the gas station owner and the Shell Company, but you have to be blind not to see all the negative comments posted online about these attendants, so they probably don't care. Pity, there shouldn't be business like this in San Diego.... Unrelated, I disagree with the negative comments about the car wash at this location. My experiences with the car wash were really good. The car comes out completely clean, little wet here and there, but very clean. All it normally takes is a 5 minutes hand dry up of the glasses and mirrors and you're set to go. read more

Lady at the cashier was being rude while I was asking her for help with the t-mobile rewards. She sighed at everything I asked and then proceed to ignored me. read more

No idea why the reviews are so bad. I always get my gas here and my car runs perfectly fine.. the car wash has a tendency to leave minor scratches on the paint of my car, but what automatic car wash doesn't? read more

There is a nice power vacuum available to get all the trash out of the car. We did the $10 wash and it turned out great! I will definitely come back here. read more

I use this station for the car wash only. Its not bad for 10 bucks. A pretty good wash.

DO NOT BUY A MULTI PACK CAR WASH HERE! I purchased their buy 5 get one free package. The receipt wouldn't print. The attendant told me they didn't have car wash packages and he could only refund me one car wash. I showed him my credit card account online was charged for 5 washes. He still didn't understand. I had to come in the next day to talk to the manager who told me she would be there at 7 but wasn't there. The staff person gave me 4 washes instead of 5 and told me to come back when his manager was there if I wanted the other one. Rip off artists! read more

spent $5 on the cheapest touch less car wash. its so weak that the same bird poop on my car didn't get wash away at all, still on the same spot, same size... don't think my car got any cleaner...$5 wasted... read more