I just had the best customer service experience at this shop. I can't say more good things about…read moreit. From being greeted at the door to being updated on where my truck was in the process, everything was right on. Since Discount Tire bought tire rack, the combination is really unbeatable. The New Bern shop is new and is well equipped.

Came to town on family business. Had a problem with a leaky tire. Caleb found a bigger problem…read more Tragedy averted! Many thanks to Caleb and Robert for excellent customer service.

Really excellent quality, price, and service! I will go back again and again to these gentleman…read morethey did really wonderful work! They did a ton of work on our Audi Q5 and made it reasonable priced, timely, and solid before handing it back over to us. I will take any future vehicle problems right to these guys and fully trust them!

From the owner: Mobile Automotive Service and Repair We'll come to you!!read more

Didn't look like anymore was done than when I bought it in. Still had that cig smoke smell no…read moredeodorizer's to kill the smell or at least make it smell better for a while anyway.

Auto Haven did a very good job washing the exterior and vacuuming/cleaning the interior of my…read morewife's Ford Edge. My only complaints are: (1) They tore the Ford sticker off of the front grill during the washing and (2) They charged more than I expected for the job. An "Express In and Out" is priced at $35 (for a midsize car) on their web page. I was charged $45 for the "Express In and Out" (the price listed for an oversize vehicle). Again, this was a Ford Edge, certainly NOT an oversize vehicle in my book. I questioned this price and got a series of confusing and irrelevant excuses from the man I talked to (e.g. he said they didn't charge me for polishing the tires...I didn't even want/expect the tires polished). So in summary I was quite satisfied with the quality of the work, but feel that I was overcharged. Perhaps this is "on me" for not establishing what the price was before handing over my keys.