I wish there was a self service carwash somewhere else that I can depend on. This one is hit and miss. Most days they're open most of the time but then something must go wrong with the equipment and they close it without notice. The dryers don't dry the car and, at most, it's a very mediocre business. Sad because it's so convenient. Perhaps new management is needed. read more

The management and staff does not live up to the standards of quality the SHELL brand and franchise carries and represents in every other station I've been to across the United States. The staff is racist and refused to give me quarters for their vacuum. The cashier, a middle aged Latin man pretending to not know English very well claims he did have enough for his white customers - yet gave the Latin person behind me quarters for the vacuum and air service outside the station. Ridiculous! I frequented this station 2-3 times per week but am growing tired of the racist attitudes and unfriendliness of the staff. Otherwise - this station would be an enjoyable experience! read more

I mean, it's a gas station. Pretty standard. Not the cleanest but the area it's located in isn't either. I like it because they have a drive thru car wash. Sometimes I just need that sort of thing rather than a serious car wash, since my car isn't parked on the street. Anyway, the car wash itself is pretty cool, my kids were with me and it was colourful flashing lights and the typical multi-colour soap. They thoroughly enjoyed it. The one extra weird thing was, because there is a homeless sitch there, was at the drying part sucked. I was driving through the air drier slowly. Then all of a sudden this homeless chick stood right near the front of my car and I was nervous to drive forward because I would have totally hit her. She looked more than ready for it too. so I stayed where I was and half of my car didn't get dry, but she did friggin walk right through the car wash. I was like what the hell?!?! I walked in to get change for a quick vacuum and told the gal at the window that that had happened and she didn't look surprised and said, "oh yeah that happens all the time...". Sooooooooooo. ‍ read more

I used to come here to get my car washed but never again. The car wash did not dry my car. The dryers never came on and I never got a timer for dry. I know exactly how the sensors work and I did everything properly. My car got washed but when it said to pull forward after wash the blow dryers never came on. I even paid for the highest $12 wash. The worker Luis said he could not give me a refund or another cheap wash. He basically told me I'm screwed and told me to just dry my car myself with a towel or I have to pay to go through it again. I will never come back. I go to another Shell gas station on Sunset Blvd that has a better car wash and if something goes wrong there then they will give you an extra basic wash for free. But not this Shell on Pico and La Cienega. read more

Shell - Shell on Pico and La Cienega. - Gas Stations Near Me - Los Angeles, California

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The worst experience of my life. First all of my cards were declined because of the fraud alert. When I finally managed to pay inside, there was no water, the system kept glitching, asking me to back up or move forward and nothing happened. When I asked to give me the code again, since I paid and did not get a service, the person working there was super rude saying he can only give me a refund and I can't pay again to receive a new code. NEVER GO THERE read more

Paid for a car wash and it turned off when i was in the middle of it. Nobody gave me a refund and the cashier refused to. Horrible experience read more

Trash gas station. System reset on me while I was pumping gas and charged me double. The attendant was useless and didn't care. Honestly, f*** this place. read more

Expensive. Do not wait til your tank is almost empty. Otherwise, you end up having to get gasoline at an expensive station like this one. Oh well, beats having to push my car. read more

Shell - Gas Stations Near Me - Los Angeles, California

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The only one reason I go there is Car wash. The only automated drive through car wash in the area. I guess life in Beverly hills is not easy, does everyone suppose to have private car wash at home? Mostly cars parked outside. So I have to wash every 3-4 days. Horrible. Thanks we have this place read more

Struggled with the carwash here years ago. (Not sure if that's a separate review or not.) Not my favorite place for gas, despite the primo location. I rarely go to this location, and in fact, my recent 'check in' listed this location as the closest despite me actually being a mile or so away on Olympic. read more

Gas station is nasty, rude, and confrontational. If you can avoid going to this pump... went in nice all of a sudden the cashier didn't give me correct change (approached him) at the counter advise give me entire amount. He began arguing and Called me B**T*H. I will be pressing charges against this idiot. read more

The attendant is extremely rude when I have asked him about the prices of this car wash that it is not competitive with their neighboring carwash and it is overpriced he told to go to the other carwash but anyway I bought a carwash with them to test how good is this drive through carwash and guess what it sucks and half of my car is wet and in mother fact it is 7 $ more the next door car wash ? Shocker!!! Rude attendant and bad car wash Wow I hope shell reads this review and do something about this ? read more

I don't know what everyone is complaining about it's a little run down but I am so happy to find a convenient drive through car wash that is open extended hours. The gas prices are fine there too. I went inside to pay and the attendant was very friendly. read more

I can't f&^%*&ing believe someone beat me to this review. Wow. I really wanted to be the first - I mean there are hundreds of gas stations in the city of LA. Why Shell? I don't come here for gas. I come here for the car wash. I love this car wash. You put in 7 bucks and drive through but it actually is the best drive through car wash experience I've ever had. It does the job - a wash and wax - the secret is it actually dries your car too. And who has time for the full hand wash - not me - at least not on a regular basis. read more

Racist are awful - obviously. But, when people of color are racist, it's just mind blowing. I am an African American woman. I walked into this station and kindly asked to use the restroom and the Hispanic attendant told me "it's not working." So, I left. About 5 minutes later, my husband (who is Hispanic and white) walked in to use the restroom and they told him to just wait a minute and he could use it. So, he did! Im disgusted! A few months ago, my mom asked to use the restroom at this station and they also told her "no." But AGAIN, my husband walked in and was allowed to use it. Shell should be ashamed of themselves! read more

Convenient location right near the 10 freeway entrance ramp. The price is very reasonable. If you drive just a mile north of here, there will be stations charging you up to 50 cents more for a gallon of gas. They have plenty of stations, I believe at least 12 pumps. read more

This place's car wash is not touch free, like the first review says. They have the big rotating mops. WILL SCRATCH YOUR CAR!!!

I tend to go to this particular Shell for a variety of reasons: 1) my boyfriend has a Shell card lol 2) with said Shell card, we end up stopping frequently to pick up cigarettes for him (yes, i'm working on getting him to quit!!) 3) it's RIGHT around the corner from me and convenience is KEY! 4) they have a carwash!! AND...it's pretty darn brand new on account that just replaced it. Touch-free so no scratches will get to your auto... 5) the convenient store...which leads me back to #2...the cigarettes. lol He goes for the cancer sticks, I go for the coffee, gum, and whatnot's. 6) there's an ATM inside...just in case you're too lazy to walk your ass across the street to the B of A...ahem, not that that would be ME. lol So if yer in need of gas that won't break your bank...check out this branch...great amenities! read more

I come here because it's easy, not because it's good or even a good value. 8.00, 9.00 or 10.00 for a just ok carwash. If you have anything sticky on your car, forget it. But if you just can't stand the dust anymore it's quick and easy. read more

Wanted to charge me $1 for putting air in my tires after I just paid for my gas. Last time I'm filling up there. The 76, which is 1 block south on Robertson is less expensive anyways. read more

Shell - Gas Stations Near Me - Los Angeles, California

NEVER GET A CAR WASH HERE! The dryers didn't work so I had water marks all over my car. Waste of money and time.

Today was a very bad experience. Pulled up to a gas pump, turned off car, found sign that covered up the credit card slot - cash only. Ok, I'll go to another. Drove to another (mostly in reverse since the station was suprisingly packed) - fueled up and added on the $8 basic car wash. Drove to the car wash, waited in line, only to find another sign: "Dryer will not lower, sorry!" Yeah, I'm sure you're sorry. Two signs = two reasons not to go. Sorry Shell, I won't be coming back for a car wash or for gas (drive down to Doheny and Pico for a cheaper 76). read more

got the good ol car washed here wife kept complaining that she cant see out the window so what, you aint drivin!! (that is what i said to her, am i wrong?) it's a little confusing when you're trying to exit the wash, which is why i gave it 4 stars. in the world of highly competitive drive through car washes every detail matters and i will only leave a 5 star review for a wash that is perfect start to finish (or if i can i through one without my wife ha ha!) read more

Horrible place! DO NOT go there to wash your car. They didn't even have a working vacuum machine to clean the inside of the car. The lady said "it's not my problem--it is separated from the car wash" really??! You pay $10 and you get a lame wash that doesn't even dry properly. Don't waste your time and money coming here--please do yourself a favor and go elsewhere. read more

Lady at the cash register declined my card payment twice her in the lady behind the counter were speaking in Spanish and laughing. Super rude and can't believe people are allowed to talk shit in Spanish at work. I know a few select words and know a few she said. I didn't have my card but wanted to pay with my phone. I also confirmed twice with my bank there was no issues with my account. read more

My one star is not due to the car wash/gas prices, but rather due to the clientele and staff at this location. As far as the gasoline and car wash goes, both are mediocre. The gasoline is priced a little above average and burns quickly, but it is good quality gas. However, the pumps' credit card readers are often faulty/won't read your card. In regards to the car wash, it is not bad, but it's not great either. It does a quasi-decent job of cleaning the car, but not drying it. Also, there is usually a long wait (assume 2-3 minutes per car), and the signage is often indicating you to do the wrong thing. Now, if that was all I had to say, I would give this station 4 stars. However, after what has happened in the past, I refuse to return to this station. Primarily, the staff is incredibly derogatory/vindictive and speaks to you in a condescending matter, even when it comes to trivial concerns such as "How do I get my car wash code?" Almost every response comes with a glower/eye-roll. However, this is, unfortunately, not the end of my wonderful Shell adventures. After what happened today, I refuse to go anywhere near this gas station. The station is not in the most grandiose of neighborhoods, but that doesn't excuse the lack of security there is. For instance, one day, I was pumping gas when a drug addict approached me and asked if I had 50 cents on me, to which I said that I did not. She said okay, and then proceeded to light a joint next to active gasoline pumps, and nobody from inside said anything. There are also frequent dumpster-divers and homeless people nagging at you for spare change. And I understand that this is a possibility at any gas station, but management seems to let everything slide here. As for what happened today, I drove here after school to fill up and get a car wash, which I do every 2-4 weeks. However, upon pulling into the gas station, I noticed that there was a man assaulting a woman physically and verbally. Both the man and the woman were shouting pejorative remarks at one another in addition to tackling each other and making obscene gestures. This all occurred outside of the car wash exit, and from the looks of things, it seemed as if the man was driving out of the car wash and ran into the woman who was, presumably, riding the bicycle. Then again, this is just an assumption and I cannot attest to that. Anyway, while all of this was going down with a crowd gathering around them - what did the management do? Nothing. They did not try to intervene, nor did they even take the simple measures of calling the police. Upon noticing the nasty brawl, I vacated the premises instantaneously and called 911. Now, I am a new driver, and thus, not allowed to use my car's "hands-free" system while driving, unless it is to emergency services. So there I was - a new driver, fleeing the scene with a trembling body on the phone with emergency services. Moral of the story: There are other gas stations nearby with far better rates, which I plan to go to from now on. Now it is just a matter of finding another car was that I can drive-through myself, as I have a tendency to not trust people, especially after today's incident. read more

I went to get a car wash, got gas, which is btw going up. Wanted to use the bathroom and the attendant was like out of service. COME ON NOW?!? Let's be honest now. POOR CUSTOMER SERVICE read more

I come here when I need a quick car wash. It's located at the corner of Pico and La Cienega. CAUTION: At the end of the wash cycle watch out for the blower as it descends from the top toward your windshield to dry your car which takes about a minute. You don't want to rush out and end up smashing into it. I freaked out by it the first time. read more

its a gas station so not really sure why I'm writing a review...but I like shell in general and the pricing was good at this location. Also they take ralphs rewards for 20 cents off per galon read more

I pull up to put air on my tire & they charge you? I thought air was free? Don't we breath it everyday & it's free? I was disappointed.

Shell in general is over priced, location can't compete with the other stations nearby! A plus is their water, bathrooms, and air!

Can you believe this placed charged me over $4.00 a gallon for gas?!! What kind of world are we living in? oh wait.....

Worst car wash ever. Did a shitty job and scratched the paint on my brand new car. Fuck this car wash.

Worst car wash ever. I thought there won't be much difference among drive-through car wash centers, but this one is terrible. My car didnt get clean at all and it EVEN STOPPED BEFORE DRYING. The price is as high as $8. DO NOT GO. read more

Car wash doesn't always work as well as it should but then it's the perfectly cheap and lazy way to clean your car.

I used to use this location for gas frequently, as it's convenient to my office. I'm only giving 2 Stars, as 98% of the time the car wash is broken or only working half way (you don't get all the perks you paid for...wheel scrub, triple wax, etc.). When I've approached the staff and asked for a refund, due to it not working, they look at you like a deer in the headlights. Not once have I been given a refund or even offered another car wash at no cost! Due to this, I think Shell needs to reevaluate having their brand here. I've also had them say the owner is aware and working to fix it. Really? I've heard that for the last 6 months and it's still not fixed! My business is going elsewhere! read more

These people are thieves!!!!! Their sign said 4.17 a gallon, but in small letters it says "with a car wash"; There is a tiny sign on the ground that lists the cash price of 4.47. Without seeing this I put 25.00 on a card and they charged me .40 to do that. And I used my Ralphs Rewards. So I thought I was getting the gas at 3.97 with my club card. When I got to the pump it said 4.27. WTF? So I go back in and tell him to cancel it, I'm not paying 4.27. He does refund me but refuses to refund me the .40. I know it's only .40 but it's the principle. And I don't get the 25.00 I put on my card refunded for couple days. Like I said, these people are thieves and they get away with it. read more

This gas station is so expensive. Not to mention the cashier was so rude to me. I don't get how people go through life being like that to others. All I asked for was the air. I will not be coming back here ever again. I'd rather push my car to another gas station than come here. read more

I came in and cashier Ana was working. That was arguably the worst customer service experience I've ever had. Rude, with a condescending attitude. Seriously, get it together. read more