Over priced, Monopolizing, Rip off. High price for fuel, Over charge. Use alternate station Avoid this station read more

Just way way over-priced. I get that it's a big "brand" name. But cmon, this is place priced so much higher than Safeway gas next door, why ever come here. Plenty of open gas pumps, but that's because no one wants to pay that much at shell. read more

Five coffee brew selections, three creamers, five hot cocoa and high rev mocha options with three size options (8, 12 and 20oz). The quality and flavor of these brew options are fresh, made daily and taste the same as the chain stores. YES! I am speaking on their coffee bar. Since my coffeemaker broke and I'm too lazy to research a new one...I have discovered my new coffee spot. A 20oz is two bucks, I get to make it my way and I'm usually in and out super quick. The staff are typically friendly and warm even for early mornings. Not sure when I'm replacing my coffee maker, I am sure Shell will see more of me. read more

Their automatic car wash is broken, yet they're still charging $17 for "All the Works." I drove into their car wash, paid for the best wash, and as I pulled in, the stop light--which is supposed to turn red when you're meant to stop--was not working. Then, when it came time for the drying, only the right-side blower was functioning, leaving one side of the car dry and the other side wet. They need to take responsibility to the people of Hercules, properly maintain their equipment, and stop ripping customers off!! read more

The guy at the register was so rude and I asked about a car wash. Plus the car wash does not do a good job and I paid $17 Just go to Safeway for gas across the street! read more

I never get gas here as their prices are never competitive - so much higher compared to gas stations within a 2 mile radius. (I get it - the convenience of being close to the freeway sorta justifies this, I suppose.) But I like coming through to get lotto tickets because it's convenient and staff is really friendly. I also like that they're mindful about disinfecting the counter after each customer. That's pretty much the only reason I come through. Should they drop their gas prices commensurate to the other gas stations, I might reconsider gassing up here. read more

Man their carwash broke down mid car wash and left my car completely full of soap. When I let the attendant know, he tried to fix it but was unable. He offered to rinse off my car with the water from the pump and finished off my car wash. I appreciated it so much. read more

They keep advertising on their sign out front that you get a discount on gasoline if you buy a car wash. I have been there 3 weeks in a row and twice there was no discount on my receipt and once was only 5 cents cheaper per gallon instead of the 20 cents cheaper per gallon. They say I have to come back the following morning when the manager is there. read more

Shell - Hercules - Shell Station in Hercules - Gas Stations Near Me - Hercules, California

Bathroom Score: Novice Level .417 Hardships Endured: 2 -having to ask for the key from inside -the line of people in line during said endeavor Cleanliness Observed: decent amount -see photos of how well you can clean a cracked tile wall Overall: We needed a bathroom. They had one. 2/5 read more

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They do not have diesel gas but thankfully the Safeway gas station right across the street does.

Scamming people with high gas price, do not go here. How can u charge a dollar extra more than everyone else?

Don't ever try using their air compressor. My day was ruined because of that. I thought I was so stupid that as simple as adding air to my car tires was a failure. I asked 3 drivers getting some gas to help me but they all failed. Finally, a guy working there came to help but asked me first, "did you use a cloth or towel?" I was like what?! He said I need to use a towel so the air won't come out. WTF! SO their air compressor is broken!!! Who the fuck would know that you need a towel to put air in your car?!?! read more

Fuel is always over priced here since it's close by too I-80. You can drive 3 miles away and get cheaper price from Another shell gas station. On top of that the air pumps don't work, they take air out of your tires instead of filling air into them. read more

When the gas light come on when I'm driving, I figure roughly that I have about 20 miles to go before I coast to a stop. This drives Gayle and my son crazy as I do my mental calculations and figure out what gas station I'll stop. And after that long stretch on Highway 4 (and through the Franklin Canyon), that place is sometimes Hercules Shell. This place is what it is and what you would expect from Shell. It has a car wash, a mini-mart, roomy driving lanes, and clean throughout. Freeway access can be a little tricky though. And Price? Well we do live in interesting times. read more

The pumps are often out of order. The price of gas is always more than independent stations nearby. The people working here are a bit rude. It is one of two stations in town so there is not much competition. Three of these four problems should make this a station to avoid. I have not crossed them off for three reasons. They do have a carwash. To get to the other station in town I would have to go on the freeway. Hoping that some of the sales tax goes to the financially strapped city of Hercules I do stop here sometimes, read more

For me this is just a typical gas station close to freeway in Hercules, if you're in a bind and need gas, then this is the place to go. I use my rewards card to save a few per gallon. They have a car wash and there are places like Shareteahercules and Starbucks in the plaza. That's a plus read more

Just got back home from using their car wash. I use their gas station for gas only as a last resort. I got the $5 car wash, the cheapest option. There's one corner that didn't even get wet. So, they gave em another code to go through it again. Two car washes make one right? Almost. The car wash machine is old, it needs to get updated. Waiting for the Chevron on Richmond Parkway to complete their remodel so I can go back. read more

I have reported this station to the State. They advertise that the gas price is discounted if you also get a car wash. Beware! This is not true if the car wash is inoperable. They don't post any signs that advise that the car wash is not working. So, you pump your gas before you know this. When you bring this to the attendant's attention, he just shrugs and tells you too bad. read more

Over price..they make their own price on a gas..they know that they are the only gas station in Hercules ..close to freeway. Just saying. read more

I wish I could rate lower than a one. I was just in with my husband to get gas in both of our vehicles and had the worst experience. He paid for gas and a quart of oil, the transaction was approved and when he exited the lobby I went to pump gas and nothing came out. He tried his pump also and nothing. He checked his receipt and checked our bank info to see if we were charged and we were in fact charged a little over $ 75.00 (50.00 in his vehicle, 25.00 in mine, and the price of a quart of oil) My husband went back inside to let the clerk know that the gas wasn't pumping and she told him she canceled the transaction and wouldn't give an explanation at first. She then said she did it because the name on his debit card didn't match his ID. At this point I'm walking in concerned because I saw my husband was clearly frustrated. I asked what was wrong and he said she canceled the transaction but it's still showing up as a charge to our account. At this point I wasn't as worried about the refund as I was worried about her reasoning. I asked again why she canceled it and she gave the same reason, my husband then put his card and ID on the counter and I said the names clearly match. She replied that she couldn't read it, so I asked why she would slide the card if it was unreadable. She turned her back to my husband and I and started talking to the other clerk in a different language. I kept asking why she was choosing to do this and they ignored my husband and I. I asked the male clerk if he was management and he said no, then I asked if he could explain to us why she chose to not give us the gas we paid for. Keep in mind I'm on E and just trying to get home and my husband is late for class at this point. The male clerk says we will get our refund in 2 days and basically blows us off. I said I can't wait that long for that amount especially when it's an error on her part. They start having another conversation and he asks to see my husband's ID and Debit Card, he hands it to him and the male clerk shakes his head and says something to her in a different language again. He says that we can swipe the card again and that he will allow us to get gas there. The female clerk named Percy is not making eye contact at this point and his mumbling angrily. At this point I feel so unwelcome and uncomfortable that I just want to find gas somewhere else. I asked for the managers contact info and left. The fact that my husband is white and was allowed to complete the transaction but as soon as she looks out of the window and sees that I'm black she immediately canceled the transaction without notifying either of us. She assumed it was some sort of scam and she wouldn't even acknowledge me. The funny thing is she canceled the transaction and forgot my husband bought oil so she ended up giving it to us for free. Since we are both honest hard working people we brought it back in and sat it on the counter then drove to the nearest gas station. read more

Gas station has gas of course but this station has the worst customer service ever. I like how they have a lot of pump stations and entrances/exits on different sides. There is also a Jack in the Box close by too. I would give this more stars but sometimes the pumps don't work. Prices could be better but they aren't the cheapest around. read more

I can't bring myself to give a 5 to self serve gas station. I'm giving it a four because this location has consistently been one of the lower cost gas stations in the area, especially for "brand" name gas. Usually I have no wait to get to a pump. It doesn't feel dirty and everything has always been in working order. I've also come here to get coffee on occasion. The associates don't offer much customer service, but they are pretty efficient. read more

This is the only gas station on the main side of Hercules so there's not much to say other than their prices are super high and really unreasonable. The one thing I hate most is the older man who does the late night shifts, he is such a creepy pervert. I'm talking many times where I've pulled up to the sliding doors, VIP parking for a quick in and out. My boyfriend will run inside to grab whatever while I sit in the car and the man will just stare through the glass window just smiling and saying hi like he's known me since forever but it's like eww dude, focus! read more

This gas station is okay. I haven't had any real problems but it's also not my preferred gas station. Because its the only one near me, I have no other choice but to go here. Many people will go here because it's conveniently located near the I-80 E&W freeway and the CA-4 highway. There's more than enough pumps for everyone (I counted about 9 pumps). There's also a standard car wash (I haven't tried) and the food mart is pretty big for a Shell station. However, like others have said, the prices here are a little higher compared to other Shell stations. Also, the staff can be a little rude sometimes. I haven't really had any trouble with the card readers but they aren't always reliable. Most of the time, this station is really busy around late afternoons from 3-6 pm-ish. I've had better gas but if you really need that Shell-quality gasoline, look no further! read more

The ONLY reason this place is even getting a two star is because it's conveniently located near my work and next to the freeway. But seriously though, other than that, they really have to pull it together! The pumps are either down at the moment or it's telling me I need to pay with my debit card INSIDE. Ummm.. no. I think the worst is having to constantly wait for one of those shitty pumps EVERY TIME I go there. Hercules NEEDS another gas station! Don't even try to go there after work because it's more crowded than Macy's on Black Friday. I guess I can't really blame them that they're the only gas station around. But seriously, I try to avoid coming here as often as possible. No bueno. read more

There are only two gas stations in Hercules. One is this Shell (obviously) and the other is a 76 going toward Rodeo. This gas station is conveniently placed in an area that has no other competitors around and is very close to the highway on ramps. That deadly combination allows them to have higher gas prices. They do, however, have a car wash, which is nice, because there aren't many places nearby that offer this service. I personally have never had any problems with the staff working here. I barely ever have to go inside, but when do, the workers are kind. Some other things mentioned in previous reviews are very much true though. This gas station does tend to get crowded, especially in the mornings, and there always seems to be a couple of pumps that are out of order. I can't complain too much though. If I'm in dire need of gas while in Hercules, I know that this location is available. read more

I live in Hercules. And to be honest, this is the ONLY gas station in this small town. I am not surprised that the prices are higher here than anywhere else because they have absolutely no competition around them. In larger cities, there are gas stations directly across from one another... and here, there is nothing. A majority of the time, there are broken pumps and card-readers that don't work. It has a car wash, but sometimes that is broken too. And there are often people here in the late morning and early evening since they either want to fill up before work or after. Overall, there is not much to say about this gas station. It is located in a great place because the entrance and exits to HWY 4 and I-80 E&W are directly to or from here. It is also located near Jack-In-The-Box, Starbucks, Extreme Pizza, Kinders, and a Chase. I would only be back if I was desperate. But other than that, I would rather drive to the next town to fill up. read more

I rarely pump gas here only because it's always so crowded and sometimes a couple of the pumps are not fully functional. But on rare occasions where my husband decides to "forget" to fill gas and I'm running on fumes this is the first place I go. Why? Because I only live down the street. read more

What the hell is wrong with the staff that work here? They're so unprofessional! They do not care about repeat business. There's a line 4 people long, one cash register open while 2 other staff were yapping. There is no sense of customer value. Even if you're Filipino, it doesn't matter, they still treat you rudely! I dont get it. read more

I used to live in Hercules. Everytime I went there a problem was encountered at the pumps. Once, while refueling my car, I paid with a credit card at the pump. The pump shut off at $40.00, and would not give me anymore gas. I was trying to fill the tank, and was just shy of the $41.00 needed. The clerk inside only allowed $40.00 to be pumped and no more. I was told I would have to restart the pump and pay again if I wanted more gas. Another time I went there and tried to pay at the pump. The clerk inside said I had to go inside with my card and I.D. Apparently they were checking I.D.'s on any purchase at the pump with a card. I've never had to do that at other stations. My father also has encountered these problems at this station while using his card as well. Neither of us go there anymore to fill up due to the hasles. Even though the station is on the route taken by us, we don't go there anymore for fuel. read more

Shady business practice. Customers are entitled to free air and water with gasoline purchase yet this place will give you a fake code for the air pump. They gave me the code 632 and I tried it many times yet the code did not work. The girl said, "here let me come out and help you" and I'm pretty sure that was because she did not want to give the actual code. This is illegal and they are doing this because they want to make a profit off people's ignorance that CA law requires gas station to give free air with gas purchase. Horrible. What's the real code? read more

Just like everyone else...I'm not thrilled with the rising gas prices but Yes this place is very convenient and the only gas station in Hercules. It sure beats driving to Pinole back in the days when Hercules didn't have a gas station! All of you long term Hercules Residents should know what I'm talking about...lol! Now the other gas station in our vicinity is pretty much Rodeo...sooo out of the way! Shell is Very close to freeway entrances to I-80 east & west and also HWY 4. Workers are very nice except the older Filipino weirdo that works late nights/early mornings! He gives me the creeps! Til then I will continue to Hope & Pray for cheaper gas =) read more

The first gas station Hercules ever gotten. It can get busy and have issue with their tanks. I dislike when the tanks don't work or you have to go inside to pay. read more

How many times do we have to be told "less than 5 minutes"? Can you bastards at least run one register while you to a change? What the flying fuck!!! Happens constantly and they don't even explain or apologize for the inconvenience. read more

I live in Hercules and am a regular customer for this Shell Gas Station her in Hercules. Today I stopped by to purchase a bottle of water, spoke to the cash register clerk and went to the back for selecting water. As I turned around the cashier clerk was watching me to see if I was going to steal something!!!!!!!! WTF!!!!!!! I put their product back and walked out! Now keep in mine I was spending $45.00 to $50.00 a week on gas. Let's multiply 50x52= 2,600.00 a year lost for this business and a gain for another gas station that knows how to respect their customers. read more

Avoid this gas station. Horrible gas station. We got gas and he refused to let us use the bathroom even though the bathrooms are located outside. He said that day shift has the key. read more

They get long lines and only have one register open. Then the guy behind the register can't do the math to figure out how many set of lotto numbers you get for how much money your willing to spend. He will sit there for a long enough time trying to figure it out till you get driven crazy. All of the people working their are grumpy Filipinos that never crack a smile. Only plus is their $5 car wash. read more

Kinda strange how this place has an all Filipino staff. Not sure how that occurred but they are friendly and it's a great place to practice your Tagalog. Gas prices are too high here, I hate going here. Lots of pumps and easy to get into and out of lot. Prices for items inside of store are also ridiculously high. Only go here if you have to, cheaper gas on both sides in Pinole and Rodeo. read more

Worthless ass gas station ever!!! I've been living here for about 3 weeks and this place has been closed because no gas twice!!! Last week this black lady walked in and just asked why. They said "no gas" then as she walked out that talked hella shit in Tagalog (Filipino). "Stupid black" to be exact. read more

Shell - Hercules - Closed for gas again because they can't seem to manage the amount of gas customers use! It's Labor Day weekend fuckcrying out loud - Gas Stations Near Me - Hercules, California

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It's a fairly nice gas station with really cheap gas (especially for brand name), a car wash, the standard three grades of unleaded, diesel, air and water pumps, credit card readers, and convenience shop that carries my favorite junk food Zinger's (what is not to like about a twinkie with frosting). The service station is nothing really special but I have never had any problem with the gas and the customer service is friendly enough. read more