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    Shell Gas

    2.2 (22 reviews)

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    3 years ago

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    5 years ago

    Alex cashier is very very rude people I never go back to this place very dissatisfied

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    7 years ago

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    Westlake Village Speedwash - Gas Lanes

    Westlake Village Speedwash

    (43 reviews)

    Edit: I've been a…read moremember here for months and unfortunately the customer service has consistently been disappointing. Almost every time I come through, the employees seem rude or make the experience unnecessarily difficult. I was originally on their highest-tier membership plan, but I ended up downgrading because I kept having strange payment issues with the account. I've had a few different cars over the past year, but I've always kept the same contact information and membership details. Today, August 23, I came in around 7 PM after working all week and was looking forward to finally getting my car washed. I had updated my payment card about a week ago, but was told my payment had declined. I would have gladly paid the $15 again, but I had accidentally left my wallet at home. I explained that I've been a paying member for months and asked if they could please let me through just this once so I could fix the payment issue afterward. The female employee I spoke with was extremely rude and wouldn't work with me at all. I understand that businesses have policies, and I'm not saying employees should just give away free washes. What bothered me was the complete lack of customer service or willingness to help a longtime paying member over a $15 wash. It felt like that $15 was more important than keeping someone who has been paying every month and would have continued doing so. Between the repeated payment issues and consistently rude interactions with employees, I'm seriously considering canceling and going somewhere else. I really wanted to like this place, but being treated like an inconvenience every time I come in gets old.

    After driving to Westlake to shop at Costco, I stopped at this station to fill up and noticed the…read morepump offered a car wash. Since we had just had some rain and my car needed cleaning, I purchased the wash while paying for my gas. After fueling up, I drove over to the car wash only to find it blocked off. I tracked down an employee, who informed me that the car wash was closed. When I asked why the station was still selling car washes when the facility wasn't operating, I was told I could simply come back tomorrow to use it. That wasn't an acceptable solution. I don't live nearby and have no intention of making a special trip back just to get a car wash. I asked for a refund, but the employee said that wasn't possible because they were closed. She then pointed out that the car wash hours were posted on a small sign near the exit. Unfortunately, a sign at the exit does nothing to warn customers before they purchase a car wash at the pump. If the car wash is closed, the pumps should not be selling car wash tickets, or customers should at least be clearly warned before completing the purchase. This experience was frustrating and left a poor impression. The cost and inconvenience of driving back exceed the value of the car wash itself. Because of how this was handled, I do not plan to return to this station.

    Chevron - Entrance

    Chevron

    (36 reviews)

    $$

    Pumping gas is a mundane task - but you can easily tell the locations that care for their equipment…read moreand the ones that make you feel gross touching anything. This location is the former. The facilities are immaculately kept. The rubber on the pumps is fresh and not grimy, the bathrooms are sanitised, and the food mart is well stocked and organised. Not to mention, the touchless car wash (which is better for your car's paint) works perfectly and does a thorough job. Rare gem in the gas station world.

    I wouldn't recommend this gas station. I had a car wash there last week and my car came out dirty…read more It doesn't have any wiper mechanism so it's essentially just spraying liquids they are not effective enough so I definitely wouldn't recommend. Today I came in since my tire lost a bit of air. I asked the clerk if he had exact change for three dollars that they're asking for the air pump, which seems crazy on its own. He doesn't tell me that I get free air with pumping gas, and I had to read it on my own after I already put a dollar in the machine. The sign literally says that it's against California law to charge for air when you pump gas as well, I'd only put a dollar out of the three dollars in, I told the clerk since I'm pumping gas, can you turn on the air machine? He basically just told me no and laughed. The girl behind me in line said the same thing happened to her last time. I will be following the instructions on the sign, filing a complaint with the state of California. It's only three dollars, sure, but it's not right behavior to make an extra couple bucks after I just pumped $50 in gas.

    Hampshire Shell

    Hampshire Shell

    (11 reviews)

    Hampshire Shell is akin to the neighborhood hangout that you'd find in small town America. There…read moreare gas stations all over the place, so what makes this one different? There are a number of reasons: - Ease of access / exit - the two other gas stations in the area have extremely dangerous entrances and exits. At Shell, you have the option of exiting onto a lightly traveled side road with traffic light safety to get back onto Hampshire road. - Prices are comparable or slightly better than competition in the area. Generally, I've found them to be 10-20 cents a gallon cheaper than the Mobil in town. - Great snack shop. Who doesn't get the munchies before a road trip? Great selection of beef jerky, candy, chips, bottled water, and soda. - Lottery tickets, if you're feeling lucky. - Very friendly employees Best gas station in town.

    This Shell location is alright for the most part. Gas prices are decent compared with other local…read moregas stations. However, there are only 8 pumps, so it gets crowded easily. The main reason why I am giving 2 stars is the nozzles. During my past two visits, the nozzles were malfunctioning. It took some time for the gas to start pumping into my car. I don't know if the machinery is just outdated, but the pumps could use maintenance. I've never gone into the convenience store, so I cannot comment on the items or customer service. Overall, this is a decent Shell location not too far away from the 101 freeway exits, but it could use some improvements with the pumps.

    Shell Gas - servicestations - Updated October 2026

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