The pumps continue to work well here. I have never gone inside the convenience store, so I can't comment on the customer service. This Shell does not have a car wash. Gas prices are average. There are multiple entrances to get in and out. All in all, this is a decent gas station, but it doesn't stand out. read more

Got Gas this morning at this Shell station. The station was well maintained, and of course, no one is happy with gas prices, with regular being $4.99 a gallon. Shell is a good product and the quality of fuel is very good. I was in and out and did not have to wait to charge an electric vehicle. Thank God we still have access to clean fuel stations such as this. Recommended. read more

Shell stations don't normally offer gas at the cheapest prices, even with their fuel rewards program. Yet, when you need to fill up or it's otherwise convenient to do so, this is where I twice ended up during our recent trip to Thousand Oaks. On fill up was after arriving and the other was in preparation for heading back. As far as the Shell brand and the operator of this station, it's the relatively high standard that I expected. Plus, we appreciated the directions to the nearby Ralph's. read more

Passing through and needed to fill my gas tank. Stopped in at Shell Gas, filled up the tank and the gas price was reasonable considering the price of gas currently everywhere. This Shell Gas a small convenance store to get snacks and drinks. Need to use the restroom and was handed the key from the employee working the night shift. He was friendly , i took the key and was on my way. Opening the door it was decent considering its a gas station with a lot of traffic coming through. They did need a good cleaning however they were not that bad and I was just happy to find a restroom to use. This Shell is conveniently located near the freeway so we filled up and we were back on the road towards our destination. Safe travels. read more

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7.4.21 TERRIBLE ! . The people working here are lazy beyond belief . They never wipe the pumps off, there was at least a month's worth of dust & grime on it, not O.K. for the priced they charge . One person made mess in the otherwise reasonably clean bathroom, NO SOAP and when I told the rude Chinese clerk he didn't care so I asked him if I could replace the empty soap bag he rudely said " no" . I used to run a gas station and it was never this poorly run . Mini mart has snacks and cold drinks, I just wanted to fill my tank, empty my bladder and be on my way again . FAIL -Nate read more

It's your standard. They used to have a service station, many moons ago. They do have a little mini-market where you pay for gas with cash, but I never go. Rarely is there any wait, they have 8 rows of pumps, 2 each. Prices are towards the higher price point, but fast & convenient as hell. I pay at the pump with my card, and I am good to go. Zooooooooommmmm read more

What has the world come to? Yesterday I had car trouble and I stopped by this station to fill up my water. I couldn't get the cap off so I asked the clerk if anyone could help me. There were 4 men in the shop, him, and 4 more men in line. His response: "Sorry we don't have anyone available." Really?! I asked someone working on their pumps and he did it without hesitation. It didn't even take 30 seconds. read more

Alex cashier is very very rude people I never go back to this place very dissatisfied

Personal is very rude Not recommend!!! Never will visit any shell gas station again WARNING DO NOT GO HERE! By far the worst customer service I've ever received at a gas station this people should all be fired! Go somewhere better with better reviews read more

It's not Mobil it's Shell now and its a pretty decent gas station and well stocked. The only thing I don't like is that the pump technology is ancient and super slow to enter the data. It is worth adding your Ralphs rewards number as you can save at the pump. I saved 20 cents a gallon, but it does take a while to enter and the screens are confusing too! However, if you need a fill up, or need to pick up some snacks then this is a good gas station and easy to find on the corner of Westlake Blvd and Thousand Oaks Blvd. read more

Read the review about buying gas in Santa Barbara, below! Last Rule: Don't buy gas in upper scale neighborhoods. Sh*t, I broke my own rule to saving on gas! It turns out gas in Thousand Oaks is currently about 10 cents cheaper per gallon than in Coast Village, Santa Barbara. But that is no consolation at $4.49/gallon (7/25/08). The station is clean and neat, just like most of Thousand Oaks. But it comes with a price! Sort of like a cute girl from Calabassas!. read more

Rating is a 3.5 Stars I came here on Sunday 11/29/2015 around 12:45pm. PROS 1. Property is clean. 2. No problems pumping gas. 3. Mini mart looks clean & organized. 4. Friendly staff person. CONS Bathroom 1. Unisex & its locked, you need the key from the cashier. 2. The entire bathroom needs to be remodeled, the tiles on the wall are old & dirty. The toilette seat is scratched with graffiti. 3. It really stinks, they need a more efficient ventilation. Overall its a decent gas station with competitive prices. #DineSavorRepeat #ShellGasStationReview read more

This station is clean, the staff are helpful and professional and the equipment always works perfectly. I like the fact that there is lots of space around the pumps to avoid conflicts, hot tempers and fender benders. The convenience store is a nice place to pick up a snack or cup of coffee in the morning. I can't ding them for price as they're competitively priced about the same as other gas stations in the area. If you want to save a few cents, waste an hour of your time and gas up in L.A. or Oxnard. read more

Its a very basic gas station, I came by as usual to get gas and I did successfully. The window washer squeegees are too old and need replacing immediately considering this particular shell does not have a drive through wash. In all it's a gas station. I'll give it 4 stars for best effort. read more

Beware of using your credit card here. At 3 different times in a period of a few months, ours and a friends credit cards were compromised and our accounts were shut down. I agree that the pumps are old and at times, out of order. For such a busy corner in Westlake, I'm surprise that this gas station is managed so poorly. read more

The gas prices here are totally out of sync with the rest of the area (or the world even if you will...). I only go here if I'm out of gas or need something like a lighter...NEVER for gas...LAME PRICES...moving on... read more

I used a credit card here that I haven't used elsewhere in years, and two days later the number was used fraudulently. Other people have reported the same issue in their reviews. I was going to call the station to let them know but their published phone number is inaccurate. read more

This gas station is the worst. They are always out of gas. What gas station runs out of gas repeatedly??? They don't sell lottery tickets. They are always about $0.25 more per gallon than everyone else. Everything about this gas station is weird. read more

On July 26, 2017 at 4 o'clock in the afternoon there was something wrong with the meter. It claimed to put in 15.44 gallons of gas my gas tank that isn't big enough to even take 15 gallons. I got charge for about 1 1/2 gallons of gas that I didn't get. I called the Department of weights and measures. I want my money back from the Shell station. read more

UPDATE 6/29/12 After such a negative review, it's only fair to recheck what I said about their price on diesel. The review stands. All other stations in the area are selling diesel today for about $3.85/gallon. This Shell station is asking $4.59. read more

I would never recommend his shell gas station to no one .i was there today pumping gas and have a very bad experience with this gas station and the staff.The manager veronica does not know how to run a gas station and to listen to customers when a customer had a very bad experience in this gas station she should have listen to the problem but she just didnt want to hear it and she wanted to be just right.People stay away from this gas station read more

This gas station is terrible. It's filthy and the pumps are not well maintained. Yesterday was the last straw; I will no longer get my gas here, even though it is conveniently located for me. There were yellow plastic covers (indicating that the pumps were not working) on at least 7 pumps. When I pulled up to one of the remaining working pumps, I saw they posted a sign saying that I would have to go inside if I was paying with a credit card cuz the pump's card reader was not working. I saw at least one other pump, from where I was, that had the same sign. There were 3 vehicles using what was probably the only remaining working pumps. Every time I go, the electronic screen is clouded with scum and it's hard to read the screen. And the keypad does not work; you have to press the numbers repeatedly, and HARD, for it to work. And sometimes it will double the number you pressed, then have to start all over. In the past, when I had to come inside to pay with my credit card because their card reader was not working, the man behind the counter was sarcastic and spoke to me in a condescending tone/manner. He was just plain rude. One time, the shutoff valve on the pump did not work and gas spilled all over the tank and seat of my motorcycle. This is the worst, dirtiest, broken down gas station I have ever been to. I don't know why people get gas there. I've noticed less and less people getting gas there. I am predicting that they will go out of business and be taken over by another gas company. I look forward to that day! read more