I hate that I even have to give this "so called gas station" a one star when it deserves none at all! I don't know how they have this man working for them gives them a horrible image for this gas station, he was rude and no customer service experience , he was sitting down on his chair not even trying at all! When i went to use a gift card given to me, he said we don't take them anymore; but you can try I don't care and I said okay what can I do he says to me I don't know call the number in the back of the card, you're coming to me at 10pm asking me these questions, I was dumbfounded that he gave me that answer while he just sat in his chair lazy not even trying!
The fact that he didn't even try at all sloppy rude person, its a horrible that this is what they hire to represent their company. I'm so disgusted by the experience I had that I will no longer be returning to any shell gas station at all and not becoming a reward member from this company. I will not tolerate this kind of treatment from a business that doesn't appreciate me giving them my dollars! That gift card it's definitely trash!!!!!!!
This happened at 10pm shell gas station in upland 720 E 9th St. 91786 upland ca, it was an older guy probably 50s normally works nights has always been rude doesn't change, I asked for his name he refused to give it to me and to give me a managers name and refused as well the date 6/19/25 I believe his name is Philip and there have been numerous complaints about this person and yet nothing to resolve this problem ,with keeping this person here this is ridiculous. This person will cause your gas station to close with that kind of customer service. I will be taking this to corporate. No sell here read more
