This review is to express my frustration with the service I received at this shop . My visit,…read morewhich I had hoped would address my vehicle's persistent issues, turned out to be a disappointing and costly experience. Initially, I brought my car to the clinic due to a recurring engine issue that I believed could be easily resolved. After a lengthy assessment, I was charged over $400 dollars for what I was assured would be a comprehensive fix. However, despite the assurances of the staff that the issue had been resolved, I continued to experience the same problem almost immediately after leaving the shop. It almost seems that all they were doing was just resetting my car so that the engine light would go away. After driving my car for about 50 miles the engine light came on AGAIN!!! I returned to the shop seeking clarification and a potential remedy, only to be met with a dismissive attitude and further charges for services that I believed should have been included in the initial repair. The lack of effective communication and customer care was disheartening, amplifying my dissatisfaction with the overall service. And the 2nd time I was charged $477 dollars for the mechanic to simply change the "THERMOSTAT HOUSING" I honestly think this amount is way too much not only do I feel like I was taking advantage, but these people are just dishonest and unprofessional. In conclusion, I cannot recommend 360Auto Clinic based on my experience. I left not only with an unresolved issue but also with a sense of having overpaid for inadequate services. I encourage potential customers to consider other options. In conclusion, if your car is having engine or transmission issues, just take it somewhere else where they will actually fix the problem. This people here don't have any experience when it comes to that issue. Don't waste your money..

Great service, fair price, good follow up. Family owned. My…read moretruck needed a fuel pump. Towed it in after hours (they have a drop box).

My car started displaying a check engine light, although it was running perfectly. I used to go to…read moreAce "back in the day" when I owned classic cars, and gave them a call. I was told I could stop by for them to read the code. I dropped by that afternoon, and they read the engine code (no charge) in just a few minutes. I was advised of what the code indicated, and was told that the car was fine to drive. I made an appointment to have it repaired. I dropped the car off with "Shy" first thing in the morning. It was repaired by noon. I walk with some difficulty, and they are a two-story operation (showroom to shop). I asked if someone could bring the car up to me so I didn't have to do the stairs and I was immediately acommodated. Good to be back, they did a great job and earned another customer (back).

I had a great experience here after getting a second opinion on an issue with my car. They took the…read moretime to properly diagnose the problem, clearly explained what was going on, and only recommended what was actually needed. The pricing was fair, the work was done correctly, and the car has been driving great since. They also handled a small follow-up concern quickly and without any hassle, which I really appreciated. It's not always easy to find a shop you can trust, but this place definitely earned it. I'll be coming back for future maintenance.

Honest shop and great communication. Will come back here for any vehicle needs. Upfront about…read moreestimates/costs and got me in right away to see what was wrong with the car. Thanks again. Much appreciated.

Once again Pat shows his lack of professionalism. I am not trying to "ruin" anyone's business. The…read morepurpose of Yelp is to help other consumers evaluate businesses!!! I have stated the truth!! You CANNOT legally charge a transaction fee on a DEBIT CARD!! If the charge were for more than $44, we would be in court, trust me! I don't really care about what "other mechanics or auto shops do", I care about the law, and what is fair to consumers. People, choose who to believe. Here is the law it is called the Durbin Amendment to the Dodd-Frank Act. Got to be careful, Pat, I have have many friends who are lawyers!! People GOOGLE it yourself! ------------------------------------------------------------------------------ A California auto mechanic cannot legally charge a fee for using a debit card, as this is prohibited by federal law and card network rules. While a mechanic may offer a discount for cash or debit payments, they are not allowed to add a surcharge to debit card transactions, even if the card is processed with a signature. Federal Law: The Durbin Amendment to the Dodd-Frank Act makes it illegal for merchants to charge a surcharge for any debit card transaction nationwide. ------------------------------------------------------------------------------------------------

Great service and trustworthy. Owner is very straightforward and doesn't try to upsell. Would…read morerecommend to friends and family.

Last week I went in to have my brakes checked because I'd been hearing a faint high-pitched noise…read morewhen braking, especially at low speeds when braking or releasing the brakes. I explained this issue over the phone, and again when I arrived. The shop said my front brakes and rotors were worn, so I had both replaced. I assumed this was the reason for the noise. The staff were friendly, helpful, and the price seemed fair. However, after the replacement, the same noise was still there - which was the main reason I came in to begin with. My front brakes would need replacing eventually, but I went in mainly to diagnose the noise. They offered to check the front brakes again for free. They put my car on the lift to listen for brake noise. While I could clearly hear the high-pitched noise each time when braking, the owner said he was unable to hear it. This confused me, because my wife and child can hear the noise every time we leave the driveway. When they backed my car out, we all could hear the high-pitched noise from the rear brakes (not the front brakes). It felt like my main concern wasn't fully addressed during my first visit. I felt like I was first sold a repair (new brakes) before having my actual concerns addressed (noise). Now I'm doubting whether I also needed to replace my water pump that day - which they said was leaking when I first visited to get the brake noise checked. I paid to replace that too, but was it actually necessary, or an upsell? They said they'd take off the rear wheels for $80 to check for debris and clean them, but at this point I'm not confident they would be able to diagnose my issue anymore. I don't want to spend any more money at this shop to check something that should have been checked when I asked on my first visit. To reiterate, all of the staff were friendly and I was treated respectfully and honestly - just to be clear for anyone reading to the end. But I will be looking elsewhere for a shop that listens to customers' concerns before charging for work. UPDATE: After reading the owner's response, I feel shocked. Again, I originally came in only to diagnose a noise - not specifically to replace brakes or rotors (or a water pump). I was happy to pay for new ones in order to solve my issue - the noise. I clearly communicated I was trying to solve the noise both times. I don't appreciate being told it's my fault for not pointing out exactly which wheels the noise was coming from. I'm downgrading this from a 3-star to a 1-star review due to this response. UPDATE 2: No, I was not shown any of my old or new parts before or after replacement - I sat in the waiting room while the work was being done; during the second visit, I was only shown my own car on the lift while trying to diagnose the sound, without any parts removed. But I'm not sure what that has to do with my review. My original noise concern was not resolved, and they didn't seem able to diagnose my issue. The owner's replies to my review sound very unprofessional and accusatory (do you reply like this to every review that's not 5 stars?) and I won't be replying here anymore.

I've been bringing my car here for years and have recommended it to my family and friends who also…read morebring their cars. They get the job done efficiently and quickly had a really good price! When you go there, ask for Sam!! Sam is a super nice man and has always gone the extra mile. I'm not all that knowledgeable cars, but he always explains things to me in ways I understand and gives me options. If you want a place that you can trust, this is the place to go...thanks Sam and thanks Valencia auto performance!

After a breakdown on highway 5 and limping into Santa Clarita, we made our way to Valencia Auto…read morePerformance. Sam was working and he told us that there wasn't the mechanic on the weekend but he'd be happy to look at the car. He looked under the hood and was able to replace a hose for us. He ordered the part and installed it and made the whole transition back onto the the highway for a long way home WAYYYY less stressful. He gave us a gallon of water in case we were to overheat. He even told me to call if I had any questions or concerns. As a woman traveling alone with a two teenage boys and two dogs it was more than kind of Sam to help us out. I would recommend this garage any day. Sam is an individual that helps to restore faith in humans and helps us recognize our angels along the path.

Alex answered my call; he came on time; gave me his honest feedback on recommendations for what to…read moretake care of next on my truck; Thank you so much for the brake service; will definitely call him again for any future maintenance needs!

Responsive, honest mobile mechanic -- made fixing my son's truck from out of town incredibly easy…read more I live in Ventura, but my college-aged son lives in Newhall while attending school. Recently he noticed the battery light stayed on and several electrical things weren't working correctly. Thankfully he drove the truck straight back to his apartment. Since I don't know any repair shops in the area and didn't want to deal with towing the truck somewhere, I searched for a mobile mechanic and found On The Go Mechanic. I reached out around 7 PM on a Friday, and he responded by 9 PM that same night. By 10 AM Saturday morning, he was already at my son's apartment. The diagnostic was $75, and he quickly confirmed the problem was the alternator. He explained that it might take until Tuesday or Wednesday to locate the correct OEM alternator and mentioned he prefers OEM because many aftermarket ones don't last as long. I appreciated the honesty. He didn't require a deposit and said he'd call when he located the part. To my surprise, first thing Monday morning he called to say he had tracked one down, but there were two possible versions and he needed to remove the old one to confirm which was correct. He came out, removed the alternator, sourced the right replacement, and returned shortly after. After a deposit for the part, he finished the job in about two hours, including reinstalling everything. He even sent me a video of the truck running with the correct voltage reading, which was great since I wasn't there in person. Because I was coordinating everything remotely from Ventura, this could have been stressful -- but he made the whole process very easy, transparent, and professional. Communication was excellent and payment through Zelle was simple. If you' need a reliable mobile mechanic, I would absolutely recommend On The Go Mechanic.

I have been going to Lyons Auto Center for a few years. They have always been great to deal with…read more But I felt compelled to leave a review based upon their recent service to my vehicle. I brought my van in due to a check engine light. They were upfront with me telling me the time it would take to get some answers. They fixed the issues quickly, communicated frequently, and priced the repairs fairly. The other major distinction between Lyons Auto Center and other auto repair locations I have used in the past, I don't feel like they're trying to take advantage of me. It would have been easy to just sell me a bunch of parts, repairs and service, but they didn't. They told me what they believed that I needed, they offered some suggestions, then gave me honest decisions of what they felt was best for me. Those decisions meant they made less money and I just got what I needed. It felt like friends helping friends. Highly recommended. They've won my loyalty

I had an appointment for an alignment at 9 am. I dropped off my vehicle and went do run some…read moreerrands, I was told 45-1hr. I returned to the auto shop by 10:30 and my vehicle was still parked outside. I walked in to inquire and I was told they were behind in time. My vehicle was not serviced until 10:50, that was because I stayed inside their office! Finally vehicle was done at 11:40 and he gave me a WHOLE $16 discount! Very generous of him. Also the technicians go in and out of Your vehicle without putting a plastics coverage in the drivers seat! It's unprofessional. I would not be returning for any future business and also would not recommend.

I've spent thousands of dollars at German High-Tech Mechanic Shop over the years on multiple…read morerepairs, so I'm not a first-time customer leaving a snap judgment review. Unfortunately, my recent experience really changed my perspective. Today I called because my brake light came on and I needed a quote for brake work. I was told it would cost $40 just to give me a quote. After the amount of money I've already spent there, that felt unreasonable and disappointing. In the past, I've also experienced small pricing inconsistencies -- being quoted one price, then when someone else picked up my car, the total was slightly higher. I'm not the type of person to complain over a few dollars, but it does add up and it doesn't feel good as a loyal customer. Today was the tipping point for me. Charging a fee just to provide a brake quote, especially for a repeat customer, feels like nickel-and-diming. I wanted to support a local shop, but based on my experiences, I'd recommend looking elsewhere for a business that values transparency and long-term customer relationships.

The guys over there are nice enough, but they have some issues with their scheduling and…read moreappointment system that they need to clear up. I made an appointment, but was told when I arrived that they got slammed and couldn't work on it and that I had to come back another day. I had a daytime running headlight go out on my BMW, they wanted $180 to diagnose the issue. That's fine. in the past I had paid $100 for check engine light that would not go away. They could not find the issue, so it was just $100 wasted. This time, they said it was the headlight module and repaired it, for a total of $600. It still wasn't completely fixed, as it wasn't as bright as the other, but it was good enough. Over a few weeks it went out again. I brought it in for warranty work. They repaired it again and proceeded to tell me it was going to go out in a couple months, and that I needed a new headlight assembly. Here's the issue: I wanted the headlight fixed completely, and with an incorrect diagnostic, I'm out $600 and I have to pay an additional God knows how much for a complete new headlight assembly. It was just a waste of money. They are good with the oil changes and easier work, but if it's more specialized, consider other options.

Edgar and team are excellent. I have been a customer for several years, lubes, tires,…read moretuneups.....al done great. Competitive pricing. Thx team Edgar n team! Gary

Was able to service my front suspension and drivetrain support with OEM parts that I provided. Work…read morewas completed in a timely fashion after setting an appointment and a reasonable labor fee. Was recommended on possible additional work to be done by my next visit and recommendation of new tires once ready. Not pressured and have nothing but high remarks from my visit. Thank you.

This auto repair and paint shop is really top tier. From Dalton who took my ino, Jennifer who kept…read moreme informed, and Steve who quoted me.. This used to be called Pride Auto.. most of the original people are still there. They matched my fender paint exactly! The job was done ahead of time, and they kept me informed each step of the way. If they paint your car, it is guaranteed for life to original owner. They accept most insurance. If you need your car repaired or body work done, or fresh paint, this is place to go. Quality, professional, and friendly.

Great service, great price! Did a wonderful job on my car. I love my Prius but unfortunately it had…read morea bad dent. They fixed the dent and the car looks brand new. I'm so happy and will refer anyone that needs body work to their car. Very nice people, amazing customer care, which is actually also very important.