Do not pump gas here they will steal your money. They don't understand English bad service

This was pretty bad. I went to get gas here with a friend and the credit card wasn't working on 3 of the pumps and it was not specified it wasn't. So just drove up to one pump after the other to find out. On top of that, when my friend went to get a quick car wash, the credit card wasn't working on there as well. read more

The rudest, most unhelpful Non English speaking man refuse to get propane when the weather doesn't suit him. He will not come out for 5 or 10 minutes. Only reason I come here is it's the cheapest propane in town otherwise I wouldn't come this way ever. I just discovered he left the door open to the propane and left it on shut off. He is just evil. Whoever owns or manages this station should fire this monster. read more

I hope an inspector comes by. They are literally breaking the law. Not providing air, for free. Not a huge deal but literally illegal so I hope someone holds them accountable for that. Definitely won't be coming back. read more

This shell location is pretty cool. It was pretty easy to get gas at this location. It does not take long at all. I hate when I go to gas station in the lines are superlong. Especially when I'm late for work it's super frustrating. Luckily I do not have this issue with the Shell gas station. Every time I go to get the gas the lines were never very long so I can get gas pretty quickly. The gas attendant that works inside the location is super nice as well. They always greet me with a smile. Every time I go in there they make me feel right at home. This gas location is centrally located right next to my house so it makes it super quick and super easy for me to get the gas that I need. Everything at this location is super good. I'm so glad I found it I'm so glad it's so close to my house. Every time I need to go to work and fill up with gas I just stop with this location. I can't say enough about the quality service that they provide at this location. Thank you so much for being so kind. We always truly appreciate it! read more

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I won 25k on a scratcher here. I was going to reward and gift the employees there a few hundred each but I changed my mind because of an old grumpy pendejo there. It's the old Hispanic male that fills the propane there. He's a straight rude A-hole. I live in Fountain Valley and I use to pump gas and fill my propane gas here but no longer now. read more

Disappointing. Came to fill up air for my tires, the end connection on the hose was broken and all that did was release even more air from my tires. I went in to let the clerk know about it ( I didn't want a refund), and after waiting a few minutes to be noticed after I walked in, she didn't really care nor was she apologetic at all. Safe to say I'm never coming back here. read more

As far as had stations go it's not bad. The receipts by were putting into the pump and I had to run inside. That defeats the point of paying at the pump. The pumps and car wash are the same as 5 years ago, but they maintain the brushes. Frankly it's a bit better than 3 stars up to that point. However! They have someone stationed outside the car wash drying the spots the blower misses and cleaning things like the mirrors and under the wipers. That's worth an extra star and I'm glad to see someone is improving customer service during California's never ending Covid restrictions. Don't forget to have a couple of bucks handy for the guy stuck standing in the hot sun waiting for you to pull out. read more

This had been my weekly go to gas station for more than 16 years for the carwash, gas, Air pump, vacuum, and store for snacks. Unfortunately it had gone to disrepair especially the last couple of months. 1/2 of the pumps do not work and for the ones that do, the card reader often does not. Also, the carwash is out of service 90% of the time and I have to go back in the store to have it corrected (not the staff's fault and they are always polite and helpful). It is all Unfortunate. read more

Always has some problems. Each time I stop there they have to restart the machine. Waist my time waiting to get it started and then washed my car with water only. No soap just water so my suv still the same. read more

Progressively gets worse with each visit. There are 24 pumps at this location and you can bet that 6-8 of them will be "out of order" on your visit (sometimes more)...and if it rains?...good luck. That's another 2-3 pumps that go down. I've even had the attendant working tell me that rain becomes an issue for them to keep the pumps working. The employees are great. Never any issue with them. I think ownership or management need to start putting money back into this place...and start at the pumps. They spent months and what looked like a ton of money to remodel the inside of the station but still totally neglect their pumps. read more

Shell - 4 pumps down and this is just one small side of the station. - Gas Stations Near Me - Fountain Valley, California

I only came here because my Ralph's number is supposed to save me on the price. Most pumps are not working and I wasn't given the opportunity to enter my Ralph's number. This station sucks read more

Horrible customer service and the car wash not even working right, I would give 0.5 star if there's any, they need a new management for sure or the brand will go down with it. read more

I am appalled that this station, still has a hold of $125.00 on my debit card since October 8th. The Manager so rude and condescending. This bottom feeder is holding my funds hostage! I spoke to my bank and they professed Shell put a hold on said funds until October 15th! In the interim they ALREADY HAVE BEEN PAID FOR THEIR GAS!! FEDERAL LAW PROHIBITS STATIONS NOT TO HOLD FUNDS ON DEBIT CARD NO LONGER THE ONE DAY!! In the meantime, I am unable to use my card for my Uber income. I am so appalled at the corruption within the banking system and these SO CALLED DEBT CARD HOLDS! I am going to file a complaint with the BBB and the NAAG to stop these criminal acts.... BOYCOTT this Gas Station!!!! read more

Shell - Gas Stations Near Me - Fountain Valley, California

The car wash at this location is terrible. First off you can't pay with card it's cash only or download the app that's not convenient at all. At the end when drying water gets splashed on your windshield before you exit, had to turn my windshield wipers on so I can see. I would not come back. read more

Buyer Beware!! Bait and switch warning! The sign said that the gas was one price but the pump had another price. I called Shell and this was their solution for the issue: Please accept our apology for any inconvenience you experienced at one of our locations. Delivering world-class customer service is a high priority for Shell. We are disappointed when we fail to meet your expectations, and we believe the experience you had is an exception to the way Shell branded retailers typically operate. Our review indicates your experience occurred at one of our independently owned and operated locations. Please be assured that we have formally recorded your feedback and the appropriate party will be notified. Customer feedback helps us to identify opportunities for improvement. Thank you for taking the time to share your concerns. We value your patronage and hope you will continue to choose Shell's quality products. If you have additional questions, please contact Shell Customer Care toll-free at 1-888-GO-SHELL (1-888-467-4355) or send an e-mail to shellcustomercare@shell.com. Sincerely, Shell Solutions Center Customer Care 1(888) 467-4355 eMail: shellcustomercare@shell.com read more

Shell - Gas Stations Near Me - Fountain Valley, California

DONT GET FUEL HERE!!!!! If I could give them zero stars I would. I filled up last Friday and within an hour and a half I was broken down on the side of the freeway in a dangerous spot. Turns out my issue was contaminated diesel fuel. I'll be without my car for a week+ and over $7,000 worth of parts are having to be replaced. This was the first and last time I'll ever stop at this station. read more

Slowest automatic car wash I have ever experienced. If you are in a rush, DO NOT go here. Won't be back. read more

I'm a frequent visitor of this gas station due to Kech Café being inside (which is phenomenal by the way, and they have nothing to do with this review). Just left after buying some cigarettes and snacks, and the cashier Marcus really doesn't seem to care about his job. He STUNK of weed - I'm in no way against smoking it, but come on dude. He also had music BLASTING so loud I had to almost yell at him to tell him what I needed. When he chose the wrong product and I corrected him nicely, he rolled his eyes and muttered "f$&k this" under his breath. I understand that working at a gas station isn't the most fun job in the world, but it's A JOB and those who have one, wherever it may be, should take it seriously. Hey Shell/Circle K, do us all a favor and fire this guy. read more

Shell - Gas Stations Near Me - Fountain Valley, California

who do i contact about your car wash? your car wash damaged my car all over my entire car! My car is new and i need to speak wirh someone in charge immediately about it the damages to my car! read more

Called for Propane refill. They said only Wed-Sun. I went over there on Saturday morning. The gentleman who filled it did not speak english but was a nice guy. Cashier was nice also and they had the best price locally but mostly they were the closest location. Big station, plenty of room to get into and parking. Thank you. read more

I don't know why people go here when everywhere else is cheaper, but I do like that you can get your propane tanks filled up here

You would think because of it's name this would be a good spot to get gas, but you'd be wrong to assume that. When I went here there were over 8 pumps marked as out of order, plus pump 10 which was not marked out of order, but clearly was. I wasn't able to choose the 87 octane I wanted and every time I pressed the button it just beeped but wouldn't select it. Since there was no way to call the attendant I had to run inside to cancel the transaction. When I told the station attendant about the pump being out of order, she canceled the transaction but she didn't do anything past that. So I am sure I won't be the last person who has this problem. When I went back to find a pump, that's when I noticed all of the out of order pumps. After reading some other reviews I remembered a few years ago my sister in law also had a problem with contaminated gas purchased from this location. I'm keeping my fingers crossed and I think I will be steering clear of here and stick to my regular spot. read more

People here are awesome! So nice!!! I had a situation, not anything regarding them. They were so helpful and nice! The breakfast sandwich was very good. Made fresh. My friends have had lunch items and they rave about them! Will try more of their food items real soon! read more

I go this gas station for cash discount but been having problems with the lady and man that work here . They didn't wanna honor the cash discount by refusing to take my cash telling me use our debit cards or credit cards? What a scam !!! I knew nothing was wrong with my 10 dollar bill because it pull out Ralphs Huntington Beach and had receipt with me . The man was arguing with me by pumps only until I began to pump he decided that he didn't want 't give me discount. So he wanted me use my credit card which you get no discount ? I left to another gas station who gave me cash discount and proper service I knew nothing was wrong with money because they gladly accepted it ! I 'll make sure fill up at another Shell to avoid this one by freeway. Shame on them!!! For not honoring cash discount with every customer this happen more than once. I reported to corporate office . read more

The owner contacted me and showed that he cared for his customers. I think I just had the bad experience with a staff, not the owner. So it was not fair to rate the owner and the whole business. I normally do not go in and just buy gas outside. This is the only Shell in that area I can find to redeem my Ralphs points. I should have just given 3 stars but I gave 1 extra for the effort of the owner. Hope things get better :) read more

Cash Discount. Compressed air is a breeze. Lots of fueling stations. Not lowered car friendly =( read more

Great gas station with TONS of pumps. I believe there are like 16. Even when it's packed, you get to pull up to pump pretty quickly cuz there are sooo many of em. Haha! They used to have the cheapest cash discount price around the OC. Not sure if they still run the cash discount deal. Really easy to get to, right off the 405 on Brookhurst. The Subway inside this station is pretty chill too. read more

The low prices and discounts at this Shell make it extremely popular. I used to drive here from Santa Ana to get my gas. The prices are somewhat lower than other competitors in the area and this station even offers discounts of a few cents per gallon when you pay by cash. This station is relatively new and the convenience shop is well-kept. There's also a car wash here. Be wary of the very long lines and waits during busy times like after-work or weekends. read more

Every pump at this station appears to have been compromised. Security stickers were either removed or damaged. When I asked the attendant about it, he start acting strange. Use credit cards here at your own risk. read more

Shell - Compromised pump - Gas Stations Near Me - Fountain Valley, California

Just finished at the drive thru car wash and totally disappointed and sad that I wasted $7 and my time. For starters, the machine is cash only. The process itself took about 10 minutes and my car doesn't look any cleaner. Won't be a returning customer at this location. read more

I usually fill up at Costco but if you use your Ralph's Club Card you can get a 10 cent discount per gallon here at Shell AND you don't have to wait in a long ass line. I like to squeegie my windows and check my oil while I am filling up but you cant do that at Costco. You take more than three seconds too long at the Costco and you'll have some senior citizen up in your grille ready to beat you down with a 40 pack of tube socks. read more

The car wash is a joke, bought the $9 one thinking my car will get clean. Guess what? I think it took about 5-10min ,couple of passes with soap and that's it, if you are thinking of getting your car wash there, than don't or get the cheapest options. I guarantee you there is no difference between the lowest and top wash option. Yes it sucks, and please don't try to contact me and say that is wrong, friends of owner or employees coments are not welcomed and will be submitted to Yelp. read more

Cheapest gas around! I often take side streets during part of my hellish commute, and when I do I always pass this gas station (at the corner of Brookhurst and Talbert). Even if I'm not yet running on fumes (which is usually when I decide to fill up), I'll usually stop to get gas here as I love to take advantage of the low prices. They even offer a cash discount--too bad I never (EVER, EVER) have cash on me. Others complain about how crowded this station gets, but I've never had to wait longer than a minute or two. Manuevering around on a busy day can seem like you're on a bumper car ride, however, so just drive carefully. read more

This gas station is horrible, air pump it destroyed (nozzle missing) and the car wash card reader doesn't work, so you have to pay inside but nothing tells you that before hand. read more

I am here all the time for gas and snacks. The clerks are always very helpful. Today my total was $5.02 and when I was looking for change the attendant smiled and said, "Dont worry about it, no big deal!" I know it's only 2 cents, but it really is the little things that make a difference. Clean and always thoroughly stocked with lots of goods. read more

Shell - Starbucks and a protein bar. - Gas Stations Near Me - Fountain Valley, California

This gas station is the bomb. I don't even live near here anymore and I still get off the 405 to get gas here if I can. 1) Gas is cheaper here than other nearby stations 2) They take credit card at the pump and don't charge a fee for it, unlike Arco 3) The lanes between pumps are WIDE! It's magical how easily you can maneuver out of here when you're done. 4) There are a lot of pumps. Combined with my point #3, this means this gas station is relatively low-stress to visit. read more

Car wash is very good but a bit pricey $8 for exterior wash . I hope they give a better deal for repeating customers like Uber and Lyft Drivers . read more

Well this station still has the cheapest gas that I saw today in my drive around Fountain Valley and Huntington Beach running errands. They now have a cash price and a credit price. The credit price was about $0.06 cheaper than the credit price...and the premium gas price this afternoon was $4.179. My only complaint is that they capped my purchase at $45.01. How about you post that and/or adjust the limit for a credit purchase to match up with today's gas prices. The guy in front of me was trying to fill up a work truck with no luck and I got just over 3/4 full. I hate that. Come on... read more

One of the gas stations that I like the most is this Shell station. Be careful cuz it can get busy. There is a Subway restaurant inside. P.S. you can save 10 a gallon if you purchase a car wash when you're about to fill up. read more