They do the oil service job right! That can't be said for many of the Jiffy Lube franchises…read more Mistakes are expensive!!!

Went in for an oil change and rear brakes. Mechanic told me that the rotors were rusty and they…read moremight not even to do break job if i kept the rotors and I get that but the price for new rotors with break job was $650.00. Went reseaching after and discovered that was way over priced. The total was over 800 with the oil change, new wipers, new oil filter and break light. To be fair I think you do pay for the convience of walking in and getting service right away but I still feel like I paid too much.

Got my Jeep back to snuff, with the right parts and good workmanship!…read more Final invoice was very close to estimate!

Updated review, many years later. New location but Airport Auto has gotten even better. We've now…read morebeen bringing our "fleet" of cars here for over a decade (ok, just 5 cars but lots of drivers in our family now). Marcin, the owner, is great. Incredibly knowledgeable. And there are *no hard sells*. I know just enough about cars to be dangerous, so I know when I'm being sold a schlock job or something that isn't needed. Marcin and his mechanics look at your vehicle and then explain, in great detail, what they recommend doing now (time for that maintenance item, safety issue, fire hazard, etc.) and what they recommend doing but can wait a bit. They also tell you when you *don't* need something done. Who does that?? He only supplies quality parts, and OEM when he can. The latter isn't always possible so that's when he switches to high quality, as-close-to-OEM-as-possible. It's just a great place to take your car. You leave feeling really comfortable that the job was done, done very well, and that the work is all guaranteed. And he does guarantee his work. We'll be customers forever.

Noticed tire had low air, pulled into lot - they found nail, plugged tire and transaction complete…read more/ headed in to work in under 20 minutes. Have used them several times over the years for issues like this - consistently happy with service!

I have to say this is the best auto service center I have ever used for my Chrysler 300. Cory there…read moreis the best as well as the office manager, Lisa. Cory is always honest with me. Years ago I took my 2005 Chrysler 300 to 2 different repair shops for a clunking noise in the front end. I paid $1800 each time to these guys and after a few weeks the noise returned. When I took it to Cory he found the problem and it has been great ever since then. I recently had a rattling noise in the front end. I took it in for an oil change and asked if Cory would check that noise. He called me and said it was the heat shield that came loose and that he would fix it for no cost. He services my husband's 2006 Mercedes,too. We will never go to any other shop.

Stopped for gas and the pump wasn't pumping. I tried many times and then when I pulled it out it…read moresprayed gas all over me but it wasn't pumping gas still. This caused me to drop the pump and it fell apart. Tried to fix but don't know how and called the phone number but no answer. Careful!

Seth has given me great peace of mind with a concierge level of service for reasonable cost. I can…read moredepend on him to address issues with my older model auto promptly and efficiently. He notifies me of issues I may not notice. As a senior independent woman I appreciate this level of service

Tom is a very honest guy, and has worked on all of our vehicles for years. His prices are very…read morereasonable and he gets it fixed quickly.

Raja is so pleasant, he helped me figure out which USB cord for my phone. I go in often and always…read morehappy to see him i will keep coming back. Thank you for you wonderful service Raja, you are awesome

Went for an oil change and I'm very satisfied! It felt like they were very transparent with the…read morecondition of everything and what truly needed maintenance. It felt nice that they explained everything on a high enough level so I could tell they weren't dumbing it down for me, and they weren't just trying to get me to spend more money, either.

Awesome fast service! D and his team were professional and knowledgeable. I even got an additional…read morediscount on my service. This is my favorite location and I'll be sure to return for my next service. The location is convenient to my home and job so it's a win win.

Came in at 7 needing tires changed and a alignment. The team met my needs gave me a great price and…read morehad everything done by 1pm

Mr. Lee S. Thank you for responding to my Yelp review re…read moreFirestone, Odenton. I had a dreadful experience with David Barbarito, found out his last name on a bill, who treated me in a condensing, disrespectful manner not to mention misrepresenting himself with a false charge$357. On 2/2/26 I went into Firestone located at 1492 Annapolis Rd., Odenton Md. 21113 with a problem with my EVAC system. On that date I was charged $2012.00. I waited SIX hours while they completed the job. The area manager that day was Mr. Lerman, who informed me that the EVAC problem was fixed and "you are good to go." He was professional and courteous. I thanked him and left. On Monday 2/23/26 the evac check engine light came on AGAIN and I went back to Firestone on that day, spoke with Dave Barbarito, who introduced himself as a "visiting manager" as Ms. Roche, Manager was on vacation for the week and would return on Monday 3/2/26. Please note that Dave would not give me an agent ID or ANYTHING to identify himself. It was at this point that I noticed his condescending, misogynistic attitude. When I came back "Sam" told me that "only" the tech that originally attempted to fix it would repair my EVAC, there was no one else to do so. I was concerned because he did not repair my 1014 Jeep Cherokee initially and was assigned to "fix repair" again. When asked for his name, that originally did the job incorrectly, Sam would not provide me with his name. This was the first time I contacted Corp and was given a case #2954674. Later that day, I called again spoke to Mr. Lerman who stated that Mr. Tek (sp?) who was the original mechanic's supervisor and he would "fix the error" and to come in on Monday 2/23/26 @ 9:00 AM. My appointment on 2/23/26 at 9:00 AM for "Mr. Tek" to handle the repair. On 2/23/26, Mr "Tek" was 1 1/2 hours late for work and Dave refused to contact him and see what the problem was and I was told to "sit there and wait for him or leave" would not give me an ETA . I waited for 1 1/2 hours for Tek to arrive and I told Dave that I'd like to speak to him, when he did come on and was told by Dave, that "that won't happen, but feel free to sit and wait "endlessly". Was irritated that Sam gave me a false statement stating only the one/original mechanic could fix it. I was also told 3x that Mr. Dwight, Regional mgt would contact me and HAS NOT EVEN ATTEMPTED TO DO SO. When I came in on 2/23/25, Dave was irritated that I had found out about Mr. Tek and it was obvious the way he treated me. On 3/23/26 I waited FIVE hours and at the end of the day was told that there was NO PROBLEM with the EVAC (even though the code came up again) however Dave did diagnostics, and "discovered that" my catalytic convertor, left side was bad AND the right side "looked like it was headed the same way and "needed replacement" handing me a bill for $4300. I was taken aback by this and Dave immediately lowered the price to $4000, stating "I am your friend and will take care of this for you." PLEASE note that during the FIVE hours that I waited the EVAC system error WAS NEVER LOOKED, nor fixed and was told that system was fine. I left and immediately went to my private mechanic, Manny and Son's who ordered/installed a "PURGE VALVE" for $161, see attachment. When I came back to Firestone on Wednesday 3/25/25 Dave told me, once again in a condescending, misogynistic voice that "I told you Monday 3/23/26 that you needed a purge valve and had to order it "free of charge and stall it." FALSE STATMENT, Dave NEVER mentioned a Purge Valve and that he needed to order and install for no charge. I was amazed and said to him, "why would I go to my mechanic and pay for a purge valve and pay to have it installed if you had told me that?" He had no answer. Have sent all information to socialcare@bfrc.com Terri Letwinsky 1018 Summer Hill Dr Odenton Md. 21113 terrigray1957@verizon.net 410-245-2938 purge valve .jpg