The man Manuel working here is extremely rude. I used my card to buy a car wash, there was a truck in front of me That had finished but continued using the drying machine. When my turn came up and I was suppose to enter the truck stayed inside not letting me enter then realized it started for me and left. My wash was ruined and there was a huge line behind me. I kept calling the Shell to come out and help or fix it for me but no one answered. So I went inside and explained to the man what had happened and he kept assuming the truck had already used my wash and that I had to get another one. He wouldn't listen so I asked to speak to his manager and no one was available and wouldn't be around for two days. He was so rude and started yelling at me pointing at the video footage saying it was working for everyone else so he wouldn't refund me because it was my fault.. ( He wasn't understanding that a huge pick up truck was in front in front of me) I just don't why he wasn't compassionate to the customer. When I had walked in he was ignoring my phone call and one his phone.. I ended up buying another wash after he was yelling asking which was I wanted ? .... obviously the one on my receipt ....... read more

Bad service ever!!! One day I was in a big hurry. I used my card and something goes wrong it doesn't work. So i went into the store to buy $30 gas. But when I go back to the machine it still doesn't work. So i go back to the store and asked for help, i hope the cashier could comes out and take a look at the gas machine very quick. He refused me and humiliated me. As my English ability at that time I chouldn't say anything. I didn't remember his name I just remember he got white hair, looks around 50 years old man. Never come here again. There's another good gas station just cross the road. And their machine never got any problems. It has passed 1 year, but I still can not forget it. So I decided write something about it. read more

Fraud fraud fraud car wash sucks Service help sucks And pumps randomly stop. They keep asking for credit card info Place is run with very shady intentions I'm not coming back Place is super weird. read more

Car wash ripped me off. I paid $11 drove in stopped where it told me to stop and the machine sprayed my car with water and stopped. No soap no nothing. I went inside to demand my money back, but they had a stupid policy of final sale. Not sure of the who was working but if shell gives a shit they will go back and check who was working at 6pm she was a heavy lady who was way to into her magazine during her shift to give a shit about doing her job. When I paid for a car wash there was a valid contract in which I was promised a car wash for the money I gave the fact that I was not given the car wash means there was a breach of contract. Don't waste your time and money here. read more

THIEVES!!! They literally STEAL your money!!! NEVER, and I mean NEVER EVER go there if you value your time, money and yourself being a customer. PERIOD. They don't even deserve 1 star that's too much for them I would give them 0 if I could but I have to give them 1 to post this. The staff are extremely rude and disrespectful. They never help you care about your experience. They don't even know how to talk to a customer. I drove to there to use their car wash on Friday 3/4/16 around 9 pm. The price is $7.99 and I just had a $20 bill so I put my bill inside the machine but it didn't give me my change, but that was printed on the bottom of the receipt "Please show this to the cashier for your refund" as the photo attached. So they owe me a missing change of $12.01. So I used the car wash and after completing it I went to the cashier to show her my receipt and ask for my refund. The first thing that was so weird to me was that the mart door was locked at 9 pm! So the cashier pointed to the window for me to go and get help. Her name was Luz. I showed her the receipt asking for my change, but she refused to do that yelling that the machine says pay the exact amount! Imagine! She was super rude and disrespectful. So I showed her the receipt asking read this for me what does this receipt say? "Please show this to the cashier for your refund". But she kept insisting on her words and didn't give my refund! You gotta be kidding me.. I asked for her superior's contact information but she didn't give me any name or number! What a bitch! Later that night I was passing over noticed about the shift change there so I went there again the other cashier named John didn't help me either so I asked for his manager's contact information again. He also refused to give out any information about his superior. What a jerk. The next day I called there so the manager named Walter answered. So I explained him the situation but he told me exact same things as his coworkers did. So I asked him for his supervisor's name and number but he told me "No I don't want to give you my supervisor's information"! Just like that! What a fucking asshole! I was really pissed off! I warned them that I will sue them and close their business. Who the fuck this bitches think they are that can steal people's money and make fool of them? There also was a customer service number as the picture attached which no one answers! I'm going to call the corporate shell and complain and I'm also going to sue them and close their business!!! God knows how much they cheat on people every day... read more

Shell - Gas Stations Near Me - Burbank, California

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Two things. Room mate got robbed here and the attendant staff refused to allow her access to the security records, or to comply with the police requesting the footge, as they had decided to delete the footage instead. There was a really dirty feeling , like these people may have actually been the thieves. Also went through the car wash, the machine broke before even beginning the wash. They refused to provide a refund, or to manually turn the machine on when provided with a receipt. They only provided a complaint sheet (specially tailored to the car wash, meaning that this happens rather often) and said that a formal complaint to the supervisor would have to be made to get the refund Do not support this business, they are crooks and will rip you off. read more

If there is 0 i will give them a 0. 1 star is more for this gas station. They do credit card froud, and it is not the first time. They also have a car wash, today i took my car there for a quick car wash, and the car wash was not working, however i fid paid already. Guess what? They didnt refund my money.... this is very disappointing. Anyways they didnt refund, and their manager a lady with curly hair came and was yelling on my and said that she will not refund my money, she is like " it is not my fault that you paid". I do live next to this gas station, i was their every day customer, but not now for sure. THEY DO CREDIT CARD FROUD AND SREAL YOUR MONEY AND INFORMATION. Dont wash your car there THEY WILL TAKE YOUR MONEY AND DO NOTHING!!! read more

Worst. Bathroom. Ever. It stinks, there was a toilet paper cover dangling off the poo-streaked toilet, barely any TP left, and the yellow, dim light flickers like a scene right out of Hostel. I am not picky about bathrooms and not a germaphobe or anything, but this place is out of hand. I got in and out as quickly as I could, and could feel a headache coming on from those lights. I actually had to cover my eyes with my hands because it was bothering me so much. Guy inside was nice, but would never stop here and use the bathroom ever again. read more

I was on my way to work (11:30-11:45 am) and had just enough time to fill up and leave. Pump says "PUMP STOPPED." I went inside to see what was wrong. Didn't ask the guys name, but he said he shut off ALL of the pumps because he was changing shifts. I saw no other worker around. It would be a 10 minute wait. WTF? I had never experienced a gas station halting business ever much less during a busy part of the day just because some lazy guy can't wait to leave. read more

NEVER, EVER GO HERE. THEY WILL RIP YOU OFF. This is the second time I went through the car wash and it didn't work. The lady in front of me couldn't figure out how to use the wash and waited TEN MINUTES to pull forward into the wash. Then she waits in the wash after the light turns green and the dryer starts. After she FINALLY leaves...I put my card in, pull forward...and nothing happens. Naturally, the clerk doesn't give an F and tells me to talk to the manager. I come back the next day, talk to the manager, and they tell me I must have put my card in before the other car pulled through. No apologies, no refunds. I'll do the self-wash down the street or the hand wash in Toluca Lake from now on. Btw, for everyone else who got ripped off here, if you paid with a credit or debit card, just dispute the charge. You'll get your money back. read more

I went last night around 11:30 to fill up on gas and the #6 pump had a small leak on the handle part. As I initially started filling up, the handle started leaking droplets of gas and was dropping on the ground. I went to notify the attendant and he seemed supper annoyed that I interrupted his nap. He came out and looked at the pump handle and said "it's dripping because the tank is already full". I informed him that it was leaking the entire time of filling up and he just shrugged his shoulders and went back inside with a "I don't give a Damn" attitude. I guess employees with good work ethics are hard to come by nowadays. read more

After a better experience with the carwash a few months ago, I can confirm, like every other reviewer, that it simply does not work; my car is as dirty as ever. The gas prices are still pretty good, but they should close the carwash down. read more

Do NOT get your car washed. I've been coming here for years, but now the machine is broken and they "blame it on the car who paid before you were out". One night I had to go through 2 times after the night rat yelled at me. EVEN THEN it wasn't clean. Came back next morning to talk to the manager who seemed like a nice guy... pre-bought a wash for later. Somehow, third time's a charm. But that was then... a month ago. Tonight? Nobody in front, nobody behind, and my "Ultra Premium FU" car wash didn't even get my whole car wet. This time, instead of going back, they lost a customer for life because THE OWNER KNOWS HIS MACHINE IS BROKEN AND HE KNOWS THAT ONLY 10% OF THE PEOPLE WILL COMPLAIN. F-THAT!!! I won't buy gas there anymore. I urge everyone to boycott this unscrupulous bastard. EDIT: After reading all the reviews here complaining about the same thing for so long, he's TOTALLY ripping people off. SOOOOOOO.... I work in the news industry. Guess who will be suggested for a special "local fraud feature" soon? read more

Car wash didn't work even though I had been authorized, lights were green, entered and nothing happened. Guy at counter made me feel stupid and didn't return my money or give me another chance to wash. Terrible fucking service and wash. Never going to this shit hole again. read more

I paid for and went through the car wash but my car was not cleaned. No soap was applied. It wasn't even dried. I drive around the corner to the grocery store, hoping once it dried off it would perhaps look cleaner. My car looks worse than it did before because there are water spots all over the windows on top of the fact that it is just as dirty. I went inside to the cashier and he said there was nothing he could do and told me to put a hold on my card if I didn't like it. Thanks so much. That's super h read more

Carwash sucks but the gas price is usually couple of cents cheaper than most shell gas stations. The workers are nice, they usually let me pump air for my tires for free. read more

Don't come here. The other reviewers don't lie. The car wash could easily cheat you and then you'll have to square up with some rude attendant. Machine didn't work after I waited 30 minutes. I went in and tried to get help and the chick tried her darndest to tell me to buzz off, but I was insistent. The manager came out and tried to mansplain to me what I did wrong. Something about not paying before the person before you finishes. I told him that the machine told me to put in my money. He said that's just how the machine is. He then said there was a sign that says to wait to pay, and he went on to show me the sign. I read it in front of him. Nothing about waiting to pay until the person before you finishes. Bro, just put up a clear sign and you'll spare yourself some grief. I did get a refund, but they made me work for it. You may not be so lucky. Avoid this location at all costs. Also the car wash leaves water spots. read more

Had to pay for the car wash twice because by the time the car infront of me had finished the machine had timed out and no longer registered my payment. In order to get the car wash to start I had to pay a second time. $20 and 30 min wait for the worst car wash I've ever had...my car is still dirty... read more

This employee pictured (who intentionally took her name tag off and REFUSED to give her name to me... it's Clar...something) is absolutely awful in customer service. At 12:40pm on Tuesday When the car wash broke down, she flat out call the woman who was infront of me and who's Porsche was still 1/2 soapy, myself, and the guy behind me Liars. She didn't go check to see if it was working... she just kept repeating in a bitchy demeaning tone, "it's fine... its working fine." Even though it clearly said "out of order". Too lazy to go look for herself, or try to reset it, she got very aggressive with her tone, rude & dismissive... like we all were just making up this story. When I asked for her name and she immediately covered her name tag, then took it off and kept saying, "you don't need to know my name!" I then went to take a pic of her so Shell could identify their employee (since she refused to tell me) and she literally flipped me off, cussed as me, locked the doors and wrote my drivers license number down. I am absolutely outrage and discusted with the poor customer service And after waiting 45min, my car is still completely filthy. Owner/managers: please notify me when after you've remove her as an employee. I'm local and will be publicly letting the media I know what occurred if appropriate action isn't taken in a timely manner. read more

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The car wash took off my windshield wiper. Please refund me the carwash money and the cost for getting a new wiper!

This shitty place has careless, unpolite, unkept employees I have seen around Burbank, the only reason I keep going back is because that nice lady with a great customer service, her outgoing attitude with a smile and her overall willingness to help, makes it worth going again and again, she is indeed an asset, wish I could have her work at my company, Maria you get my five stars ******. read more

Did chargeback through my credit card company. This shell station sucks and is obviously aware it is broken.

The trickiest part is getting in and out safely as it's a very busy intersection. With the Ralph's discount, it's a perfect place to filler up. read more

Car wash failed to wash my car, attendant said it wasn't his problem. Avoid this station, they'll rip you off and then yell at you for letting them do it. read more

Wish I'd listened to the other reviews, this place is a scam and you will get cheated out of your money if you try to get your car washed there. I had to open a dispute with my credit card because the manager treated me like dirt. Just don't go read more

Rip off. DO NOT USE CAR WASH. They have it rigged to take your money and they won't give you a refund.

There is an issue using Ralphs' Rewards and if you buy a car wash. It is intermittent but there is no sign. Once you enter your rewards number it should drop the price immediately, if not then re-do it. If you continue you will lose your points and they can't do anything for you. read more

I just saved 20 cents a gallon off with my Ralph's Rewards card. Very cool. And they actually have a bathroom that is open!!!! The car wash is way too expensive, for a dollar more I can get it done at any hand-wash place. The place for the most part is clean, you can usually just pull up to a pump but sometimes during rush hour there is a small wait. Watch out for the vendors that appear on the corner of the lot they are a scam. read more

Should have read the reviews before trying to get a car wash at this place -- but who thinks to read reviews before getting a gas station car wash. Yep, same issues that all of these posters had, same wasted time and money (waited through long line twice), and same deplorable customer service from the same two employees. Never again. Avoid. read more

Jessica deserves to get some raise. Yesterday, I was in carwash line, and the driver in front of me drove off half way through her session, shutting down the whole system. As I left my car there and walked inside to get some help, I saw the old lady yelling at Jessica about her bad experience,while she was handling the situation very professionally. She later came and reset the machine, and made sure my session goes well. read more

My husband tried to wash my car here this morning. However, the machine malfunctioned after he paid for the car wash. After speaking with the attendant, they refused to refund the money or give him a code for another wash. We are both loyal customers and have been to this car wash several times over the last three years. After this lousy service we will not be returning. There are many gas stations and car washes in the area. Do not go to this one. read more

This shell sucks. They have a restroom, but wouldn't let me use it. I filled my car up too. Never coming back here. Worst Shell around.

This place does not want your business. We went there because they have a car wash. Midway through the cycle, the wash stopped. It reset, and did not restart. We went inside to tell the cashier and he would not budge, saying he couldn't restart it. Then proceeded to blame us. read more

Worst Shell ever, Walter that is the manager of this location, operating without of care of its customers. Every time an issue with a car wash, even in case of a damage they tell you the car wash has nothing to do with the Shell station. I don't get it, if the cashier is charging me in the store, how is it possible for Shell not to take responsibility, at least to offer a credit for next time. They just kicked me out saying you have to call the car wash company. Seriously?????? read more

I stopped by here on my way to LA and I found the cashier super helpful. I was having an issue with the car wash but the old gentleman generously helped me out and got my car washed with ease! read more

Don't waste your time and money here. Broken carwash and a very rude cashier. Not only he didn't refund my money, he said that he was watching me from the camera and it was my fault that the machine did not work!!! read more

Do not use the car wash here. The sprayer quit running halfway through and returned to the start position, leaving my car covered in soap and waxy spots. Then the entire thing shut down. I pulled around to ask the cashier for a new code and he shrugged it off as user error. User error was ever giving them any money at all. read more

You have to be very careful using your Ralph's Card discount at this station. Twice now the pumps have reset after completing entering my discount causing me to lose the credit both times. I will go to another Shell in the future. read more

This place is horrible. They don't even deserve a star. The cashier George is extremely rude! Beyond rude. He should be fired. In fact that entire gas station should be torn down or someone who cares about customers needs to buy it. The way they treat customers here is extremely sad. They rip you off and scream at you as if you're some child who does not understand anything. Do not waste your time coming here. There are so many better gas stations to choose from with people who are considerate. The manager Walter is very nice and definitely a professional. I advised him of the rude cashier George. He apologized and said he would let the owners know of the incident. Thank you Walter for giving great customer service and treating people properly. read more

You ever go to a place that makes you feel like you're bothering them? Do you enjoy places like that? Where even the most basic request of assistance is met with a bad attitude and maybe even a snarky remark? Well then stop on by the place that takes service to a new low. You know what else is great about this place? The car wash... it literally destroys your cars finish and barely uses any water to wash off all the soap scum. I love this place. Thanks Shell! read more