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    Shell

    3.7 (3 reviews)
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    Speedway

    Speedway

    2.4
    (18 reviews)
    $

    At the end of December, I put a $10 bill into the lottery machine, the ticket got stuck coming out…read more I notified the only employee there, the guy behind the counter. He told me that the manager would have to get it for me and he took my name and number and said the manager would call me the next morning. I got no call. I went back in the store that afternoon but again the manager was gone. I asked the clerk to call the manager which he did and then he told me that the manager said to come back next week. That is unacceptable. Horrible customer service. So I asked for the number to their corporate office so that I could file a complaint. I called and was given a claim number and told that someone would contact me. After a little over a month, when I hadn't heard from anyone. I called back and was forwarded to a "specialist" who acted like he had no idea who I was or why I was bothering him. When I told him who i was and what I was calling about he said "I KNOW" and told me a letter of resolution had been sent out. I got the letter 2 days later and it basically said that they think i made the whole thing up. I guess they must be hurting for money since they have to steal from their customers. DO NOT GO TO SPEEDWAY. NONE OF THEM HAVE A MANAGER THERE AFTER 3:00 (MUST BE NICE). SHEETZ HAS FOOD 24/7, SPEEDWAY CLOSES THEIR KITCHEN AT LIKE 10:00. IF THEIR LOTTERY MACHINE JAMS, THEY HAVE A MANAGER THERE WHO WILL OPEN IT AND GET YOU YOUR TICKET. MUCH BETTER CUSTOMER SERVICE. NEVER AGAIN WILL I GO TO SPEEDWAY.

    1mimute into using the restroom the manager pounds on the door yelling at me telling me to hurry…read moreup. 2 more minutes in she's banging on the door again. apparently I'm not allowed to bring a bag in the bathroom. when I get out I'm humiliated because I had a stomach ache and she's freaking out on me, I genuinely was in the bathroom for maybe 4 minutes. she's blond maybe 40 years old with glasses. She's calls me a piece of shit And tells me I was in the bathroom too long with a bag. I ask if there's a sign that says I'm not allowed to have a bag in the bathroom and she says yes by the donuts. And I said why would I look at the donuts when I'm going to the bathroom, why am I being berated for somethg I did not know I wasnt allowed to do? This woman has such a miserable life that she has to yell at someone minding their own business using the restroo. I'm so irritated I'm calling the owner of the gas stain and complaining. this woman should not be allowed to work near people: something's truly wrong with her brain

    Shell - servicestations - Updated August 2026

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