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    Shell

    4.1 (21 reviews)
    Open Open 24 hours

    Services - Shell

    Auto brake repair

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    10 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Always use them for repairs and service, Carl is great, they are fair, honest, and fix the issue.

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    3 years ago

    Restrooms are actually vary clean. Cashier was vary sweet and nice. I wish all gas were like this one.

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

    I love Carl. He is so friendly and so down to earth. He makes you feel so chill. Cashiers are so nice and optimistic. Thank you

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    4 years ago

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    13 years ago

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    11 years ago

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    5 years ago

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    8 years ago

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    13 years ago

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    8 years ago

    Best shop anywhere - great customer service front and back of house. I take all my repairs for all our cars there.

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    10 years ago

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    9 years ago

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    13 years ago

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    Review Highlights - Shell

    (Make sure you specify the Superior lane Shell.) Carl is very responsive and down to earth.

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    NTB-National Tire & Battery - Bowie, MD location

    NTB-National Tire & Battery

    (109 reviews)

    I guess many dictionaries have the wrong definition of the word reservation because many places are…read moredoing the opposite of that definition. Merriam-Webster has the word reservation defined as "an arrangement to have something (such as a hotel room) held for one's use." Either way a reservation is much like an appointment, booking, or a commitment. Well, NTB has a new spin on reservation. Background is that my tire caught some nails and with them being new tires I just decided to replace the one that had an issue. I do have warranty for road debri punctures but what do you know that tire place I have the warranty from is not in this area to replace the tire. The first time I made an appointment I get a call from NTB saying that they did not want me waiting long for the confirmed 8AM appointment. I asked them why is there a wait for one tire when I have a 8AM spot secured and that is the time they open. Basically, they did not have enough technicians which makes me wonder why they just did not set the limit or close off the 8AM time slot. I was told it might turn into an all day thing. All day? All day for one tire at a place called NTB Tire and Service. The main job they do is in the title of NTB (National Tire and Battery. I just went ahead and cancelled and setup another date. I scheduled another date once again for 8AM on another Saturday morning. Once again, I get a call saying that they just wanted to let me know plenty of people made 8AM appointments. WTF? Why do you keep accepting appointments and you cannot get to everyone? Then the audacity to say make sure you show up early so we can get to you first. Appointment made at 8AM. NTB opens at 8AM. What is the problem here? I am first. So, I had reservations, see what I did there, after clearly seeing they are unable to manage time. You know one of the simplest things when it comes to one's job and basically life to be aware of time and one's responsibilities. The leery part came when the guy tried to up sale on me saying "You should really get four new tires since your vehicle is all wheel drive. First of all what does that have to do with anything. Second, all the tires only have about 5K miles on them. Then my vehicle is not an all-wheel drive vehicle, and did you not listen to me for what I came here for? A single tire. An obvious mistake and the desire to sell you something that you do not need makes you question do they look at you as customer or as a fool. If you are waiting for the service to finish it is funny because the employees will come into the waiting area and as "You know your car is ready?" No, I did not know that and how would I know that. Not the best experience. First time at this tire place and I am tired of it already.

    Second, we waited 3 whole hours after our appointment and still hadn't been seen. After 3 hours, we…read moreasked them to just patch the tire, which unfortunately was not possible. The problem with this ,however, is that we had to wait a whole other hour (so 4 hours in total) for them to tell us that it couldn't be done. This could have been done in 5 minutes. At the start of the night roughly a half hour after we arrived we made an appointment (including putting down a deposit). Seeing as we waited 4 hours for nothing, but they told us the tires were in stock, we decided to go back the next morning, as we should have had a 8 AM appointment. When we got there they said our appointment had not "come through". We had started talking to the manager at this point and she came up with the excuse that since they technically close at 6 PM on Thursday, even if on every platform it is advertised to close at 8, and they were more than happy to keep us there until 10 PM, the appointment had not been made. This is strange, as we had gotten a confirmation and it willingly accepted our deposit. The manager then told us the tires were not available and had to be ordered, which directly contradicted what we had been told last night. She then spent about 30 minutes "looking" for these tires, which allowed all the other 8 AM appointments to arrive and check in. She finally came back and said she could do it but refused to give us a time frame. We arrived at 8:01. She wanted us to leave the car the whole day, for something that realistically should not take this long. Having made an appointment and been there the night before the should have at least been able to get us in within an hour and a half. She, however, said probably 3 hours. After this we asked for our deposit back and left. As we were driving out of the parking lot the manager walked outside and was quite literally yelling at us as we left "YOU SHOULD BE ASHAMED OF YOURSELVES" after we decided to leave. While waiting in line, we heard multiple other people complain about similar things, along with one lady having the same issue with the manager, as she would tell people things that she would later not honor at all.

    Shell - servicestations - Updated September 2026

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