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    Shelburne Museum Cafe

    2.5 (2 reviews)
    InexpensiveCafes

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    Dunkin' - Toasted Almond Iced Coffee

    Dunkin'

    2.3(9 reviews)
    1.9 mi

    The service was alright but the doughnuts were stale…read more The service here was alright because the staff were nice and friendly and they gave the food to me. The only reason why the review is a 3-star is because the doughnuts were stale. The ambiance was ok because it was a typically fast-food restaurant design. The restaurant was cleaned very well and I thank the staff for that. My experience here at this Dunkin' Donuts location was ok, but it could have been a lot better.

    Ordered meal for my wife and I with Dunkin app at 5:23pm for a pickup up at 6pm on 5/1/26…read more Got to Dunkin site at 6pm. Waited for ordered meal only to find out that customer service person/ cook said that they never received order until he check the order bin and found the order that was place earlier.  The customer service person / cook made an excuse that I would have to wait 45 minutes because everything was shut down. I reminded him that closing time is 7pm. His response was..." That if it wasn't good enough to talk to the manager" ... who obviously was not around at the time. I asked him for a full refund my money since my order was never for filled. He said take it up with the manager. I mentioned to him that my wife and I had an important engagement to attend and I didn't have the time to wait. The Customer service person / cook had an attitude and whined about that it was not his responsibility to refund an order that was missed. So, my overall review of this person was... He seemed to be in a hurry to get somewhere and did not want to be bothered with my order or refund. He gave me the impression that he did not like it there and muttered that the manager was a very terrible one. My take on the whole situation is... He only wanted to work when he wanted and nothing was going to stop from that!!!! This goes to show another teenager who really does not want to work.

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    Starbucks - Butterfly Drink

    Starbucks

    3.3(3 reviews)
    5.5 mi

    Starbucks has abysmal customer service and apparently has no control over their products or gift…read morecards from which they profit by selling them to third party vendors. They also claim they have no way to trace their gift cards by the gift card number. I received a Starbucks gift card for Christmas from my elderly mother. When I tried to use the card at a local Starbucks I was told the card was inactive and advised to call the customer service number on the back of the card. After an email to customer service and four different phone calls to customer service (which is what the email told me to do), I did not receive a resolution to the problem. I was told to go back to the place the card was purchased (in another state 12 hours away) or to tell my elderly mother to do so and dispute the charges. Since this is not possible I cannot use the card and my eighty year old mother has wasted $25. What a lousy business model and what ridiculous customer service! Buy your coffee locally. At least they can follow up if something goes wrong.

    Update: They have improved big time! Gabby was very friendly and our drinks were excellent!…read more This review is for the Starbucks located inside the Market 32 by Price Chopper. We usually like Starbucks and have frequented locations all over the United States. I know this location is brand new so I should cut them a break but food safety should be something that is a high priority! Here's my complaint...the barista that took our order grabbed the cups from the inside with her four fingers deep inside our cups, the same ones she handled money with. I asked for new cups and what do you know the next barista did the same thing. I also saw the barista handle the trash without washing her hands after so needless to say I prefer my coffee to be free from dirty hands and would expect that would be something that was taught during training!

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    Shelburne Museum Cafe - cafes - Updated May 2026

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