My dog has been going to Shel-Ray Pet Shalet for almost 4 years! She is a nervous cattle dog! She comes home happy and content I love their daily reports upon urine stools and eating! They also give a behavior report which I find helpful ! They take the out for potty etc She stays in the VIP suite! I pay for a package deal of play time nature walk and pamper time! My dog loves her outdoor activities ! Both Saras are so nice ! I check in everyday when I'm away . I recommend Heather O as a groomer! She works at the pets pace ! It's like a vacation away for Nadia when I'm away! She also stayed their during a serious surgery time and it helped keep me from stressing about Nadia's care also ! Thank you for always being there! read more

Shel-Ray Pet Shalet - My cattle dog! - Pet Sitting Near Me - Bristol, Wisconsin

I've used this service 4-5 times to board my parakeets when I travel. I decided not to return, not because my pets are not well taken care of, but because each time, especially the last few visits, I've gotten such an unfriendly vibe. No smiles, Almost no eye contact, No customer appreciation comments or thank you, no friendly verbal report card, but rather a basic, SIGN HERE. I honestly cannot remember if it is just a particular employee, but I definitely walked away more that once feeling like I was not viewed as a valued customer. read more

The front desk staff is always unfriendly. They never even look at me when I check my dog in. If you have ever used Shel Ray you will know what I mean. My dog is very friendly and plays great with other dogs and they have accused of being a bully and aggressive multiple times but only "tell me" in a passive aggressive note and not in person. Very unprofessional and rude. I have play date packages I pre-purchased which I'm sure they won't refund. I will be asking tomorrow. Doesn't matter either way - won't be back to subject my dog or myself to their horrible treatment. Save yourself the frustration and take your loved one somewhere with better treatment of their clients. To the owner - you need to get new managers in there with warm personalities or you will continue to lose business. read more

Our dogs love to go to Shel-Ray. We have boarded them there and have dropped them off for a doggie play day and grooming. There is no other place I would bring our two dogs read more

I brought my beloved cat Elliott to Shel-Ray to spend the night. He was scared being away from home, but the staff at Shel-Ray were caring and did the best they could to make Elliott happy. I highly recommend them. read more

I wish i had listened to the reviews on this place before i took my chorkie in for day care. The staff was rude and completely bothered by our presence. When i picked my dog up i could hear him fussing in the back room with another dog. Of course you cant go behind the door to see , (it's employees only), but i can tell you what my dog sounds like when it's fearful. They didn't even know that he is a male not a "she or a "her". I carried him out and put him in the car, when i got home he was limping and can't hardly walk. In 3 hours time they completely changed his sweet personality, now he is cowering and hurt. read more

I have been taking my dogs to Shel-Ray for over 20 years. The staff are always very nice, the facility is clean and my dogs are excited when we pull up. This hasn't always been the case with other boarding facilities. Highly recommend boarding your pet here. read more

My dogs love to Shel-Ray. They do a great job and I have no worries when my pups are there. They come home happy and healthy.

We have been bringing shire here about 9 years we were told from the vet at the time take her there they could not handle her at there clinic we got shire from the humane society 11 years ago and she was abused we brought her to stay a weekend and had no problems she didn't eat much but think she was missing home always very nice staff give report cards and now that she is 11 I will call if we are away and ask how she is doing never had any problems read more

When I brought my labradoodle in for grooming I spoke with the groomer directly as to what was to be done. I told her several times that I did NOT want her to look like a poodle and that I wanted her to be the same length everywhere. When I picked up my dog, she had poofy ears, snout and tail. I was not happy but all the groomers had gone for the day so I had to come back the following day to get it corrected. Upon returning the next day, all of the staff was VERY irritated with me. They did a bit of trimming on the tail but I had to do the ears myself when I got home. This place used to be good but has completely gone down hill. I had tipped the groomer (before seeing my dog) and the entire thing cost $104.00 (including $20 tip). I WILL NEVER GO THERE AGAIN!!!!!! DO NOT WASTE YOUR TIME, MONEY OR GAS!! They should have refunded me the tip money and then some but they did not! read more

My dog was there twice, unfortunately. I should have paid attention the first time I picked him up in the afternoon and he had to urinate like he does in the morning after a long night. It wouldn't wait for later, he just couldn't hold it. When I arrived while waiting for a front desk person, a lady middle age perhaps came through a door. The woman looked like she would rather be anywhere else, made no eye contact, and pushed through another door...saying nothing to me. She had previously been in the yard doing something with other dogs. She was clearly involved with daily activities. This time my friend picked him up and he couldn't make it to the car again. He got 15 minutes into the trip home and she had to stop at a park so he could poop. I got him from my friend 30 minutes later and he pooped again. He also had a pretty good chunk of his upper lip scuffed off. My friend said he had no problem jumping into her car so she wasn't sure what happened. She told me he looked distressed when she picked him up and had a bad vibe about the place. I know, I know, "weird look" "bad vibe" but that's how she felt and so did I. Take a pass on this place, follow intuition. Good luck with your babies:-) read more

Had taken my dog candy to them in the early to mid 2000's all was very well she was wagging her tail before she saw me so I know she had a good time and was happy with shelray I recently took my little yorkie peanut to stay for two days other then an error in the billing which was quickly resolved and either forgetting to brush her after her bath or brushed when completely dry but over all was great she too came out with wagging tail before seeing me i give five stars for the great care of my dogs and for the quick resolve of error read more

Shel Ray does a great job with our dog. Never an issues. The staff is courteous and helpful.

My Husband and I LOVE Shel-Ray! We have been taking all of our dogs to them for the past three years! All of them go there for grooming and then we have two Rotties that we take for Paws at Play Monday, Wednesday and Friday with a half day on Saturday. Our pups love everyone that works there, the entire staff is so wonderful to them. We also board them with Shel-Ray when we go out of town. They have camera's in the facility to keep an eye on them when they are not with someone. They do a walk through every evening to make sure all is well. We recommend Shel-Ray to everyone that we talk to with Pets. It is a great place for them to stay and play! They are part of the family after all. :) You can even go on their facebook page to see the pictures of all the dogs in Paws at Play. read more