Today i contacted Sheds by Design and had the worse experience trying to purchase my first she…read moreshed. The MAN that answered the phone made me feel like i wasn't worth the time or day and my money wasn't good enough. Talk about ($$) amount of money. But I won't to Thank this MAN or person who decided today i will Lose the company or his company business bc it's the right thing to do. I thank him for making me understand that everyone doesn't deserve your money or business. Toodles!

After sales process and signed contracts everything seemed unprofessional and disorganized. I…read moredon't see how this is a professional business focused on sheds. The sales process was easy and Joe was very nice and understanding. We scoped out the project in April and let him know that we wanted to get everything on the property in order and would reach back out once we were ready to order. He kept us informed of promotions, but was not overly pushy about ordering right now or contacting us often like other sales companies tend to be. We didn't have any issues with this process. However we did originally overlook the high pricing for the anchoring package ($299) as we thought it was a much more in-depth process with higher end items than it turned out to be (also later they would almost forget to even install them despite it being on the contract). Also, it seems that they changed contracts at some point recently as I paid for a leveling package but later found that the contract we were given the leveling blocks were included for free (they would later indicate we were given an old contract to sign). As far as everything post signed contracts was anything but professional. There was no line of sight to the progress of the shed in building and then after being told it was being worked on when I followed up with them directly the next day all of a sudden it was done and they wanted to deliver less than 24 hours later. I compromised by being ready within 36 hours of the shed supposedly being done just to find out that the appointment had to be cancelled because the paint wasn't finished. Then cancelled the next business day because it still wasn't painted even though I was assured that day would work. And then cancelled again for staff conflict and then delivered later than promised on the fourth scheduled date. Upon delivery of the shed from a company that specializes in sheds we were shocked to find that there was only one worker with a small forklift suitable for moving pallets in a warehouse but not capable of lifting a 120 sq ft shed. Thus it dragged the shed down the road leaving wood markings the whole way and was incapable of placing the shed in the center of a gravel pad that was only one foot wider on all sides then the shed. In the process of delivery with inappropriate tools multiple spots on all sides of the shed were damaged. Also after all of that during the delivery the person was ready to receive payment on the contract he had in his hands without even finishing what was paid for. I had to call out that the anchors were never paced ($299 anchor package). I was back and forth between working and checking on his progress and had originally planned to had the check to my boyfriend without going outside to check the finished project. We decided to go with a professional shed company to ensure that we had a great product instead of the big box store sheds. I expected a more professional experience with the skills and specialization that a company that focuses on sheds should provide and I didn't experience that at all. At no point did I feel as if the customer was a priority in this transaction and I felt that as the customer I had to reach out at every turn to get information and to be told they couldn't follow through on their commitments and that I as the customer made all of the accommodations in this transaction which seems backwards in a business transaction. This was an extremely large purchase for us. We took the time and attention to ensure that our property was in perfect shape, leveled, gravel base, prior to signing the order knowing that we didn't want to be the hold up on delivery or make issues for your company by being unprepared. We expected the same level of attention to detail and commitment to us that we didn't experience. We have had several contacts with the company from the day of delivery and several weeks after hoping to find a resolution, but the company still has not followed through on any of their attempts to rectify the situation. We are extremely disappointed and feel that we have not received the level of quality we paid for and it's disheartening given this is such a large purchase for us.

We now have two beautiful rebuilt decks that we will enjoy for many years. What was shabby and…read moredangerous is no more, thanks to Sevcon's attention to detail. If you want an honest, dependable, and skilled craftsman, look no further.

From the owner: I have 15 years experience covering many aspects of construction. Quality and customer satisfaction…read moreare our top priorities. We believe honesty, dependability, and good communication should be normal in all aspects of business.