ANNA was a better stylist at Peter Thomas, her former place of employment, if not only because the salon was shut down at the beginning of the week for a shop-wide training period. At the Shed, her new place of employment, her skills have retrogressed without such training, oversight, and supervision.
I have received two atrocious cuts in a row at the Shed from ANNA. You know how you understand your hair best in some respects, and you impart to your stylist your impressions ahead of time? Well, I asked ANNA neither to texturize nor to thin my hair because it makes it frizzy, coarse, uneven, wiry and dry. ANNA said she would not texturize and not thin, yet I watched her do both to my hair toward the end of the most recent and last cut. And, sure enough, my hair is an unmanageable mess. Needless to say, I will be frequenting a new salon in the East Bay, perhaps returning to Peter Thomas with a new stylist.
In addition, as a recently unemployed person, in a few calls BEFORE my last cut to seek verification, I asked ANNA about the use of credit cards. She finally got back to me and said, yes, she had an app for that directly to her bank account. However, when I got to the Shed she said nothing, cut my hair, and then immediately informed me at the receptionist's desk where payment is finalized that there was something wrong with her app, telling me only AFTER the cut. I had a fraction of the necessary cash on me.
Most of all, I was insulted because if ANNA had notified me of her malfunctioning app ahead of time BEFORE the cut, I would have left and gone to a salon that takes credit cards. ANNA lacks ethics and professionalism. Within a few days, as a recently unemployed person, I scrambled together the rest of the required cash for the cut (by borrowing from friends) and dropped the remaining sum off at the Shed.
For all the reasons above, I would not recommend ANNA in any way, shape, manner, or form because of not only her lack of expertise at cutting and shaping hair, but also her need for ongoing training. She is not a professional stylist, but largely an amateur.
NOTA BENE: This cut and styling has just started to grow out and has been so horrific, horrendous, horrible, and hideous because of the texturizing and thinning processes (that I never requested). Thus, I put in a civil call to ANNA for her to refund the cash I paid for the cut. In response, ANNA left an inarticulate message stating that she always refunds when her customers are not satisfied and always tells them so. Mind you, I have never been told such a steadfast policy by ANNA in the past.
She then irrationally moved to another topic, namely, meeting at the Police Station where I could only get my refund and where I would sign a Restraining Order to get the refund. She mentioned the word "harassment" in passing. I regard the situation the other way around, with her not acting in a civil, professional, and ethical fashion as harassing to me. I phoned her back to that effect, indicating I would consult with the local police, which I did. A refund is a refund, plain and simple. Subsequently, ANNA left a message to indicate that she had put a refund check in the mail. We will see if all's well that ends well. I now have to live with unruly hair, waiting for it to grow out before the next cut at a carefully chosen salon in the East Bay. Any suggestions? read more