Recently got a new PCP at West Wilson FP. I made an appointment to see my new PA there. Her name is…read moreBrigin Sever, and she was wonderful! She immediately took care of three problems that I had not been able to resolve at my last PCP's office! Awesome! I highly recommend them, and they have a walk-in office right there!

I recommend this medical center. Dr. Pare' has been my primary doctor for over 30 years and their…read moreprofessionalism is unprecedented.

Dec. 14, 2022, one of my oldest, dearest friend called the office, and OF COURSE, had to leave a…read moremessage. Of course, no return phone call. He had been falling alot, head aches, brain fog, etc... The next morning, he died in his bedroom at my house. I called them and they said they NEVER got the message, that it must have landed on the "general voicemail". What, he was wanting her opinion and approval before going to the hospital. ***NOW, FAST-FORWARD to 2025-2026. I have another friend that's been going there. His blood pressure is extremely high, last visit 170/117. 4-5 months ago, I finally went to to their office to complain that not getting correct prescriptions to publix correctly. I was also crying bc I had already lost 1 friend. I finally worked out out...that time. Last week, same thing. I called, they checked and said (and spelled) his BP meds had been called in. 4 days later, today, they explained to the patient that they did "NOT SEND IT IN BC THEY HAD NEVER PRESCRIBED THAT MED!" YOU'VE GOT TO BE KIDDING ME. BLOOD PRESSURE IS ALWAYS HIGH bp/100+ and had been since he's been going there. We're looking for a new doctor

They are constantly over booked so it takes months to be able to get in for a prescription refill…read moreappointment. Luckily, they must have replaced the front desk staff because they're better now, but for years they were always so rude to me over the phone when I tried to schedule an appointment (always for 2+ months away, keep in mind I was trying to refill my medication). Since switching doctors, I was informed that they had not taken the proper precautions with their prescription of one of my medications. Crazy to hear that you should've been getting your heart checked every visit and not have received a single one ever. For the medication they could've prescribed a year's worth for, I had to come in every 3 months (again, couldn't because they are so booked up). I've never even met Dr. Jones in the multiple years I was a patient at her practice. The whole place is just incompetent, I am so relieved to have switched.

Stay away this doctor office is the worst I ever been to the staff is rude Np cheeks is rude I have…read moreseizures and disabled and because I missed a few appointments because of my seizures I was told I would have to be a walk in talk to NP cheeks explained to him try to with medical records in hand from my specialist from Vanderbilt showing I was born with epilepsy and was having lots of seizures and that's the reason I missed my appointments he then told me epilepsy is common I was born with it so don't see how it is even my specialist did not agree with that then when after making a appointment to be seen they told me I couldn't be seen after they let me set a appointment I called my insurance company and they agree I should file a complaint and change my pcp they agree I was not treated fair Np cheeks office nurse also hung up on me after requesting my medical records telling me it will be 20$ when I have gotten my other records from other doctors for free if you value your health and want to be treated kind stay way from this place go some where else I went here for 5 years and this is how I was treated

From the owner: Our family practice provides comprehensive primary, specialty and urgent care, and we also offer…read morethe convenience of a walk-in clinic where you can be seen without an appointment.

I had an appointment scheduled for this morning that was converted to a virtual visit due to the…read moreweather. The only communication I received indicated that the visit would be virtual and that I could request a change if needed; however, no appointment link was provided. Five minutes before my 8:00 a.m. appointment, I called because I still had not received the link and was told it would be sent. At approximately 8:04 a.m., a nurse called to check me in. I explained that I still had not received the link and expressed concern about the process. The nurse responded that if I was "going to be difficult," the appointment could be rescheduled. When I explained that I had the right to raise concerns as a patient, the call was disconnected. I called back and was later connected with another nurse. It became apparent that she knew the first nurse and formed an opinion based on only part of the situation. She spoke over me, and when I pointed this out and informed her that she was being biased, she also disconnected the call. I have always been patient and understanding regarding cancellations, delays, and wait times, but being spoken to disrespectfully and having calls disconnected is unacceptable. I have had a great doctor at this practice, which makes this experience particularly disappointing. Respectful communication matters to me, and after this incident, I no longer feel comfortable continuing my care here. I have since reached out to a new provider. I am sharing this not out of anger, but because no patient should be treated this way for speaking up regarding a flawed process.

$660.00 for a 10-minute visit with the doctor for poison ivy. I get it that when you need something…read morequick, you have to pay a premium, but this is ridiculous. I really liked the personnel, but $660.00 for 10 minutes is just stupid.

If you're sick and need genuine care then don't hesitate to go to Maness Family Practice!! Not only…read moredid Joseph throughly question and examine me to determine the best course of action to address my symptoms, HE NAILED IT!! I was feeling relief from a severe sinus infection in less than 24 hours!! This is definitely my new "GO TO!" when I need medical care!! FIVE STARS HERE!!

Professional, Friendly and knowledgeable. If you are looking for a PCP I highly recommend you make…read morean appointment today.

Staff and medical doctors was professional and friendly. I would recommend my entire family to…read morevisit this clinic.

I'm very disappointed in AFC's lack of updates to their website & voicemail system. Today I drove…read more30 mins to the Nolensville location for a covid test to find a sign on the door stating they're closed due to lack of physician. However their website & voicemail say they're open. So then I drove all the way to Mount Juliet (40 mins) to find a sign on their door that they also are closed. They're location website also says they're open as does their voicemail. Just really unprofessional. I gave the place 3 stars instead of 1 b/c I have been here one other time & the staff was nice.

I love working here for Linda Byrd, She is a wonderful woman, who is so caring and genuine. She…read moretakes her time with patients while still staying on schedule.

I've been a patient with them over 10 years (starting when it was Weaver Clinic). Annie Cole is my…read moreNP and absolutely love her. I get my well visits, paps and blood work done here. Reading the poor reviews about wait time, I sometimes have had to wait a lot longer than I wanted, as with most medical appointments, but I just resigned to the fact it's gonna happen, I schedule it on my day off, and- I have Internet ‍. I have never had any trouble with anyone calling me back or calling in a prescription. I hate to hear these things happened to others. I love my Annie!

I and several other people I know are just disappointed. This office is no longer for people that…read moreare sick. They are more concerned with botox and plastic surgery. The last time I went in for a uti they didn't even do a urine sample. I left and went straight to a clinic. I will absolutely never go back to Dr. Coles office. On the plus side I have a fabulous new family doctor.

I switched over to Dr. Allie Henderson-Fitts about a year ago, and I am so glad I did. She is…read moresmart and professional, yet funny, warm and caring at the same time. She listens to your concerns, and makes suggestions to help you rather than scolding or talking down to you. And as busy as she is, she never makes you feel like she doesn't have time. I HIGHLY recommend her!