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    Bernui Michael R DO

    3.5 (2 reviews)

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    Family Healthcare of Hendersonville

    Family Healthcare of Hendersonville

    2.8(4 reviews)
    0.0 mi

    The office manager is incredibly rude and downright mean. I had a question about my bill and she…read morewas extremely short, irritated and would not help me. She also had private information about me that was mentioned in my appointment with my doctor but that I was not seeking treatment for - it was invasive and violating that she knew these things and was using them against me on the phone. It was incredibly unprofessional and an awful experience.

    DO NOT USE THIS OFFICE! I had the same experience as Lynn C…read more The nurse's name is Kaetlyn Tharp, and she is incredibly rude and arrogant. This office has no messaging features whatsoever, so it is impossible to communicate electronically with them. Before my annual physical, I sent an email requesting that they confirm that an EKG will be included with my annual physical. NO RESPONSE! At my annual physical, Kaetlyn Tharp said she was TOO BUSY to contact my insurance company to confirm that an EKG was covered. After the annual physical, I received no response from Kaetlyn Tharp regarding the blood tests. I had to call the office a week later, and the receptionist gave me the results over the phone because Kaetlyn Tharp was "too busy". Kaetlyn Tharp submitted the WRONG CPT CODE to the insurance company for the annual physical. The supervisor at the insurance company called Kaetlyn Tharp to confirm this mistake, and Kaetlyn Tharp insisted that the insurance company was wrong! I then received a letter from the insurance company, confirming that Kaetlyn Tharp had submitted the wrong CPT code, and that she would need to correct it before the visit would be covered. This is not how a doctor's office should be run! I hope Dr. Dallas reads this review, and that he strongly considers replacing Kaetlyn Tharp with a more competent nurse.

    The Center for Restorative Medicine

    The Center for Restorative Medicine

    4.2(5 reviews)
    0.1 mi

    I personally had a great experience with the doc and the office. Finally a place interested in…read moregetting to the source issue and not just addressing symptoms. Very detailed exam and testing. Discovered several underlying issues that were driving the problem. Great office, doc, and team

    My rating for The Center for Restorative Medicine is based on the initial appointment policy. I was…read moreplanning to schedule a new patient appointment with Dr. Michael Bernu, the center's founder and clinical director. In the process I learned that he keeps the entire $1,200 fee, which is paid in advance, if a patient cancels with less than 3 business days' notice. Now I understand that his time (like his patients' time) is valuable, and some people may not show up or cancel at the last minute. In such cases a reasonable cancellation fee may be appropriate, but to keep the entire $1,200 fee for doing nothing is disappointing and does not, in my opinion, reflect well on his character. In his new patient paperwork explaining this policy, there is no provision for returning all or a portion of those funds if a different patient can be scheduled for that time, nor is consideration given for emergencies. So, he could keep $1,200 fee and charge someone else another $1,200 for the same time slot, pocketing $2,400 for a 3-hour consultation. When I found out about this policy, I lost interest in seeing him and decided to look elsewhere for my healthcare needs.

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    Bernui Michael R DO - familydr - Updated October 2026

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