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Mt. Juliet, TN

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Vanderbilt Health

4.0 (1 review)
Open • 8:00 am - 5:00 pm

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2 months ago

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Ascension Saint Thomas Medical Partners - Exam room

Ascension Saint Thomas Medical Partners

1.9(18 reviews)
0.2 mi

I had excellent service! The front desk ladies were very courteous and efficient. I had my…read moreappointment with Nurse Practitioner Hollins who treated me so well. She listened to and answered all of my questions. She did not ever make me feel rushed. The phlebotomist at the lab was great! I let her know my veins are normally hard to find and that I hate needles. She was very calming and comforting. She did an excellent job and drew blood on the first try. I would give this place a 10 out of 10.

I had an appointment scheduled for this morning that was converted to a virtual visit due to the…read moreweather. The only communication I received indicated that the visit would be virtual and that I could request a change if needed; however, no appointment link was provided. Five minutes before my 8:00 a.m. appointment, I called because I still had not received the link and was told it would be sent. At approximately 8:04 a.m., a nurse called to check me in. I explained that I still had not received the link and expressed concern about the process. The nurse responded that if I was "going to be difficult," the appointment could be rescheduled. When I explained that I had the right to raise concerns as a patient, the call was disconnected. I called back and was later connected with another nurse. It became apparent that she knew the first nurse and formed an opinion based on only part of the situation. She spoke over me, and when I pointed this out and informed her that she was being biased, she also disconnected the call. I have always been patient and understanding regarding cancellations, delays, and wait times, but being spoken to disrespectfully and having calls disconnected is unacceptable. I have had a great doctor at this practice, which makes this experience particularly disappointing. Respectful communication matters to me, and after this incident, I no longer feel comfortable continuing my care here. I have since reached out to a new provider. I am sharing this not out of anger, but because no patient should be treated this way for speaking up regarding a flawed process.

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Ascension Saint Thomas Medical Partners - Waiting area

Waiting area

Ascension Saint Thomas Medical Partners - Front desk

Front desk

Ascension Saint Thomas Medical Partners

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Ascension Saint Thomas Urgent Care - Hermitage

Ascension Saint Thomas Urgent Care - Hermitage

2.6(11 reviews)
5.6 mi

This place is a stone's throw from where I live so I was really excited when it opened. On top of…read moreconvenience, Urgent Team is open on weekends which is hard to find in an urgent care clinic. They also offer rapid Covid testing, another hard-to-find service (and one I was hoping not to need). My first visit was a few weeks ago for a minor medical issue. I was able to get what I needed and get in and out in about 20 minutes on a Sunday afternoon as a walk-in patient. My second visit was this week for Covid testing. I got a call that I was exposed at work and that I could not return to work until tested. I ended up at Urgent Care when two other testing sites refused to test me because I was not showing symptoms. Urgent Care will test you if you have been exposed, but you will get the PCR test and not the rapid test unless you are showing symptoms. The PCR test results are back in 1-3 days and the rapid test is back in 15 minutes. Because UC seems to be one of the only places that will test you for exposure only, they are BUSY. Be prepared to wait hours for Covid testing. I had a 5 hour wait as a walk in. They do have a "hold my spot" option on their website, so you can try that instead of walking in, but when I checked, there were no spots open for 5-6 hours anyway. Also be mindful that when they reach capacity, they have to start turning people away, so go as early in the day as you can! Finally, remember that the recommendation is to quarantine for 14 days after last exposure, even if you test negative.

I should at least give them 2 stars because the on-site staff was quick to see my son and get us…read moreout with some antibiotics.

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Ascension Saint Thomas Urgent Care - Hermitage
Ascension Saint Thomas Urgent Care - Hermitage
Ascension Saint Thomas Urgent Care - Hermitage

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Vanderbilt Health - diagnosticimaging - Updated October 2026

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