If you're sick and need genuine care then don't hesitate to go to Maness Family Practice!! Not only…read moredid Joseph throughly question and examine me to determine the best course of action to address my symptoms, HE NAILED IT!! I was feeling relief from a severe sinus infection in less than 24 hours!! This is definitely my new "GO TO!" when I need medical care!! FIVE STARS HERE!!

Professional, Friendly and knowledgeable. If you are looking for a PCP I highly recommend you make…read morean appointment today.

I should at least give them 2 stars because the on-site staff was quick to see my son and get us…read moreout with some antibiotics.

Pay $120 or we can't see you…read more Lindsey, D. the Physician Assistant I saw was very nice. Unfortunately my visit was terrible prior to going back to see her. I booked an appt. at the Urgent Care located at 4726 Lebanon Pike Hermitage, TN for a COVID test. The front desk clerk asked me to fill out the required checkin forms and also informed me of my $45 dollar copay. The copay was no surprise since my insurance card states I have a $45 copay for Urgent Care visits. I provided my insurance carrier and information so that my insurance could be billed for the visit. Once my paperwork was submitted the front desk personnel informed me I missed a form that had to be completed. The missed document was the Secure Pay enrollment form. I was told the form was required in order to authorize Urgent Care to hold my credit card on file. I told the front desk person I did not wish to leave my credit card on file. I was willing to pay my copay and be billed for any charges my insurance did not pay. I was then told I either had to leave a credit card on file or pay $120 for the visit even thought my insurance would still be billed for the visit as well. I asked the front desk clerk for a copy of the policy stating I had to leave my credit card in file or pay $120. The front desk clerk stated she did not have the policy but her manager would be there in 20 mins and could provide the policy. Area Manager Ramona showed up giving me Secure pay policy ID 10.14. The policy objective states it is in place in order to decrease the amount of write-offs related to uncollected patient balances through increased patient collections, while reducing collection efforts. The policy states "it is the policy of Urgent Care to ATTEMPT to receive authorization from each patient to maintain a credit/debit/hsa card on file to charge for remaining patient responsibility balances" The policy says it is an ATTEMPT to get a credit card on file, Ramona told me my options were to either pay the $120 which is more then my copay or leave a credit card on file or they could not provide me with services. I told Ramona I didn't even know how much my services will be, do they have a charge master so I have an idea and understanding how much certain services cost (again I was there for a COVID test). There should be a charge master that states how much a COVID test cost. What if the payment is over the amount I owe once my insurance is billed. Ramona said we won't know how much I owe until after my visit and if I overpaid for the visit I would be mailed a check for overpayment. At this point I involuntarily paid the $120 because I was not comfortable leaving my credit card on file and I was told I had no other option. I was extremely frustrated by this interaction and felt my right to pay options, and my No surprise billing rights were being violated. There was no indications what I would be charged and how the $120 would be applied. Since the amount is over my copay I don't know how it will apply to what is owed. I felt I was bullied to pay more for a service before ever receiving an EOB. I felt this is a bully tactic to reduce their uncollectible quota not giving me a chance to receive my EOB explaining how benefits are applied and what my remaining balance would be via bill, then giving me an option of how to pay. I have never been told by any other care facility that I had to leave a credit card on file or not gain services. After paying the $120 I asked about paying the copay since they first asked about that amount which was $45 and since my insurance card states I have a copay. Ramona told me don't worry about the copay I just needed to pay the $120. Again I have been to many care facilities including other urgent care facilities and have never heard of such an absurd policy. Needless to say I will never seek services from this establishment again. Ramona was quite condescending in her responses to a patient seeking care and trying to understand my payment responsibilities. When I asked how I would receive my funds back if I overpaid. She said there was no policy and it's should be common knowledge that if I overpay I will receive a check. I will be patiently awaiting my EOB. Hopefully it will give me, the actual person paying, a better understanding of what I paid for.

Came here with my wife when she was sick after going to the Little Clinic in Kroger, which had a 2…read morehour wait. Walked in at 10:05am, and only 1 other person was in the lobby waiting. Receptionist wasn't necessarily over the top friendly, but she was nowhere near as rude as the other reviews have stated (unless, that is, it's a different receptionist). Had to fill out a new patient form since we've never been here which took about 8 minutes. After filling out the paperwork and then checking out insurance, we still had to pay a $75 co-pay BEFORE seeing the doctor, which is actually pretty standard for a lot of these walk in clinics. After turning paperwork in, we were called back in only 4 minutes. A nurse was with us right away to get my wife's symptoms and all the other information they needed. She left the room after about 10 minutes, and the doctor joined us just 2 minutes later. Both the nurse and doctor were extremely friendly and professional, and the doctor had us out of the room with an antibiotic prescribed in 7 minutes. Overall, from check-in to leaving, we were here for 33 minutes. Pretty amazing timing for a walk in clinic. The facility is super clean and accommodating, and they have wifi in the waiting room if you want to use it while waiting. Everybody has different experiences while going places, but this is one that baffled me compared to the other reviews on here. Everyone else has painted this place out to be absolutely horrible, and it's actually the best, quickest walk in clinic we've ever been too. I hope others in the future have the same experience we had!

I came to this location because my usual location (Urgent Team-Donelson) was already closed. My son…read morehad been experiencing pain when swallowing and had a stubborn fever since the night before. When I arrived, the front desk attendant was clearly ready to clock out and was rude -- short answers, disinterested in being helpful, and had an attitude. I didn't catch her name, but she has glasses, a few freckles, a few tattoos on her arms, and long brown hair. I asked if they had any walk-in appointments available and she said yes (begrudgingly). As she asked for my insurance information, she was irritated and short the entire time. I started by explaining that our family recently joined my husband's insurance plan and I wasn't sure if it was active yet, so I was planning to pay out-of-pocket. She proceeded to take the insurance information anyway, and whenever there was a minor "oh, let me correct that," her irritation increased. Eventually, she said my new insurance (Blue Cross Blue Shield) was showing as "ineligible." I asked, "Is this out-of-network?" and she said, "No, we're in network, it's just saying ineligible..." And that was it. By that point, I didn't want my child going in to see any provider there out of concern that they too would be rude, unwelcoming, and irritated. I didn't even bother revisiting the "pay out-of-pocket" tidbit -- and neither did she because, well... she was ready to clock out apparently. As expected, going to a different location really does make a difference, and I won't be returning here. Not even if my other spot is closed. I'd rather try a new location than come back here. Two things going forward: 1. When people are in pain, how you behave and welcome them has an impact -- especially children. 2. Don't accept walk-ins after a certain time if you don't welcome them or want them there, especially if it means you'll be upset about it. That doesn't even make sense.

Staff are all very sweet. Absolutely love that the Doctors aren't snobby and actually treat…read morepatients and nurses with respect. The lab techs are very personalble and have great attitudes.

Usually my visits to Summit Primary Care and my primary caregiver there have been absolutely…read morewonderful. Unfortunately, their computers have been "down" for almost 2 weeks now. It's impossible to get a call through to either make an appointment or speak to someone because no one answers the phone. Our patient portals don't work because their system is "down". Not a very secure feeling when one is in need of attention or interaction from our primary care people. Very scary.

I had to take my mom to the ER on NYE and then she was admitted, so we experienced the ER & the…read morehospital. In both she received EXCEPTIONAL care. While the ER wait was long (as it is in almost every ER) and it took a few days to get her a bed in the hospital (they were swamped) the care was wonderful every step along the way. The Drs took their time and we're very thorough. Every single person was kind and caring.

I was in postop care on the fourth floor. The night tech (?) that came in was rude, condescending…read moreand unprofessional. She had asked me if I needed to use the restroom I did and she went in with me and stood and just simply stared at me of course I couldn't go under those circumstances. Another 45 minutes later I again said I do need to go and she said no you don't you just went. I saw you wipe and flush. she made my stay at the very uncomfortable.

I'm very disappointed in AFC's lack of updates to their website & voicemail system. Today I drove…read more30 mins to the Nolensville location for a covid test to find a sign on the door stating they're closed due to lack of physician. However their website & voicemail say they're open. So then I drove all the way to Mount Juliet (40 mins) to find a sign on their door that they also are closed. They're location website also says they're open as does their voicemail. Just really unprofessional. I gave the place 3 stars instead of 1 b/c I have been here one other time & the staff was nice.

Staff and medical doctors was professional and friendly. I would recommend my entire family to…read morevisit this clinic.

Great service and communication, worked around my schedule. Couldn't ask for a smoother experience…read more Thank you!

Highly recommend All-Star for all your local medical needs. They were quick friendly with fast…read moredelivery. Kevin was super helpful helping us select the right equipment necessary and they made exceptions to deliver same day since we were scrambling. Highly recommended.

Recently got a new PCP at West Wilson FP. I made an appointment to see my new PA there. Her name is…read moreBrigin Sever, and she was wonderful! She immediately took care of three problems that I had not been able to resolve at my last PCP's office! Awesome! I highly recommend them, and they have a walk-in office right there!

I've been going to Dr. Lagueux for 6 months and love seeing her as a PCP. She has so much…read moreexperience in many specialties from PCP, OBGYN, and aesthetics. She has the sweetest nurses who are very personable and detailed oriented!!

I know that urgent care facilities get a bad reputation from time to time and I've had my fair…read moreshare of them. The staff at this location were extremely friendly and helpful during my visit. Even with 3 minutes prior to them closing they took me in as I had just landed from a long flight. Great job everyone and thank you for seeing me this evening.

Checked into this office online with a quick registration, was texted shortly thereafter that they…read morewere ready for me, and drove in. Got there, paid my $20 copay, and 15 mins later was called into the back for vitals and to be moved to the room, where I waited maybe another 10 mins. Not bad at all. Nurse practitioner was kind, jovial - great bedside manner. She diagnosed the issue, stepped out briefly and returned with my Rx. In the end, I was in and out in a little over a half-hour - no fuss, no muss.