Renee has been grooming my dogs since 2000. For 25 years. Has groomer my schnauzers and yorkie-poo…read more Groomer my parents schnauzers for 17 yrs. She will be grooming our Wheaten when he is ready if she stays in Springboro. I trust her with my dogs. After all this time she is like family.

I made an appointment a few months ago as a new customer to have my dog groomed at Renee's Pet…read moreGrooming. I showed up at the scheduled time and no one was there. The whole place was locked up. I called and there was no answer. I went back a few days later and it was still closed. I never got any phone call from her concerning the appointment. She never called to explain why she wasn't there. I understand that people have to cancel sometimes, however, she should have called me. I haven't darkened her door since. I felt that she was disrespectful to me and my time. My dog needed her hair cut and I had to start over finding someone else who was taking new customers. Most groomers have waiting lists and I had to wait (3) more weeks before my dog got the grooming care she needed.

We have been coming here for almost 2 years. We have 2 labradoodles that have been styled by Amber…read moreand Ashly. Our dogs love coming here. They look so handsome when we pick them up and the groomers always tell us what good boys they are. It is so nice to have groomers you trust and like your dogs too! Carla and Mark

Amber is the best love going to see her. She takes such good care of our dogs. She takes really…read moregood care of our doodles and our Yorky 100% recommend the screaming place anyone who needs a good spot to take their dogs. They're fast efficient and do beautiful work. The facility is clean and cute.

They were really good and caring of my cat. I will be going back there. The only thing is that it…read morewas expensive. But I guess all vets are.

I've had a good experience with Dr Chip, and he took good care of my dog but I had a horrible…read moreexperience with Dr Hiegel. Dr Hiegel didn't offer any real knowledge, for even the most basic questions. I asked her about dog food and she said she doesn't know what kinds are out there. She barely touched my dog and didn't seem to want to spend the time on the exam. I saw what seemed to be a daycare dog standing out in the rain the whole time I was there (it didn't look like it was enjoying it). The entryway is crowded and the front area staff never seem very interested in helping anyone. Everyone is nice, I just think this vet is very overpriced for mediocre care and lack of true engagement from the staff.

Clare helped us get set up with shampoo recommendations and a self-service dog wash today; she was…read moreso sweet, kind, and knowledgeable. She could tell my brother's dog Jaz was a bit antsy about getting a bath (her arch nemesis) and offered some treats to help relax her. Clare showed us to our wash station, explained what we needed to know, and gladly gave Jaz some scritches; Jaz was so happy!! She does hate baths, but adored the blow dryer. Overall, it seems like all the staff here do a wonderful job taking care of customers, keeping the store clean and organized, and providing a friendly and low-pressure environment-- an absolute MUST in this ruined economy. Jaz also got a new tug-of-war toy and is in love with it. We will definitely be bringing her back here for future bathing and product needs!

I did the unimaginable. I went to the pound and found a puppy that needed a home. I have a fiancé,…read more4 teenagers, a dog and 2 cats already so why not?! Eek Since I got home late I ran elsewhere to get basic supplies but I wanted to get a few quality items as well so I came to Pet People. The first thing I noticed was the a young man was happily carrying a large bag of foot food out for an elderly woman and still managed to stop and acknowledge us while on his way. Everyone we met inside, from employees to customers, were all the nicest people ever and take the time to love on your fur baby. The employees knew all of the dogs that came in by name. They showed us around and made recommendations for food etc. I also learned that they have a dog washing station in the back that is very handy. There is a frequent buyer dog food program that we signed up for. We will definitely be back even if it is a bit pricier than I'm used to.

I have entrusted my pets (dogs and cats) to the Bigger Road Veterinary Clinic for almost 30 years…read more The veterinarian doctors are empathetic, Intelligent, and knowledgeable! I recently changed from Bigger Road to visit a closer Veterinary Clinic, and while everyone has been wonderful, there is just not the same level of care as Bigger Road Vet Center. I especially appreciate and place my trust with Dr. Alison Crocker and Dr. Elizabeth Blakelock -- two extraordinary veterinarians within this group of top-notch professionals. Thank you for providing a health-focused haven for my pets.

My dog seemed as something was wrong. I called at 1:15 for advice or appointment and was told the…read moredoctor or staff would call me back when she returned from lunch. That never happened. By time I got home from work to call back they were closed. We had to take my dog to the care center in Kettering and she ended up dying. I wonder if she could have been saved or in less pain had they followed up. During Covid , 3 years ago, when my other dog was hit by a car we went there because they were close and our Vet. We thought they could stabilize her. They refused to unlock doors talked to us thru glass said they can't help, no appointment. We made a long trip to Kettering Care Center and my dog ended up dying. This place doesn't seem to care about customers. I will not use them again and would not recommend them to anyone. Go to Dr Beall at Springboro Vet instead.

Very seldom saw the veterinarian. The office ladies and vet…read moretechs handled most of our 2 dogs care.

I take my pup here because I trust them and they provide wonderful care for her. She was spayed…read morewith no issues and her stitches are not visible. She is always tested well by the staff as they dote on her when she arrives. She is a bit skittish so this is especially important for both of us since I fret it will become worse if she doesn't feel safe and secure. She enjoys getting her special treats and the doctors and staff have a way of keeping her calm for exams. They welcome discussions and spend time to review any concerns. I was hesitant to give her a yearly shot for heart-worm since I have a supply at home so the doctor said gave me three choices, prices, and the pros and cons of all. First time visits, they provide a discount and you can check in via Facebook for a free T-shirt. Sometimes there can be a slight wait but it's worth it! Just know they give everyone their complete attention and assurance that they care about your precious pet. Also don't be scared to ask about groomer, behavioral training, etc they love to give these resources and I have used them with great resources. When you make your appointment, they will send email reminders. Their pharmacy is online to make ordering super easy at your convenience. What's not to love about them?

Every time I've taken my dogs in to this facility, I've been extremely happy. The lady that grooms…read moredogs and cuts their nails has so much patience with my little Chihuahua. When my other dog Kolby was bathed and groomed, they did a fantastic job for me. I'd give them a five stars out of five for my rating as my experience there has always been very positive.

Lady at the grooming desk was very rude. Was trying to ask questions about the band they put…read morearound the neck while grooming and she had a snippy attitude. I was concerned due to trachea issues. Then I was trying to tell her and showed her how I would like my yorkie cut and again was snippy with me. She told me that her ears would not stand up like the picture I showed her. Which for one my yorkies hair had gotten long and you really couldn't see they do stand up. Also tried to tell her about some bumps on her and at this point she acted like she really didn't care. With her attitude I almost walked out with my baby. I won't be back there nor will I recommend them to anyone. With her attitude I just hope this person doesn't mistreat the babies when they are left.