Please. Please don't go to this place if you're reading this and if you care about your hair.
I only went there because I got a gift certificate from my cousin. It was for a student haircut+highlights. I told them that I would like to pay extra and get highlights done by professional and they agreed. I also asked them if they don't mind me bringing my puppy in a crate while getting my hair done since it will take a while (2 hours). They said okay, which I really appreciated. I have naturally dark hair, and I told them I don't want to bleach my hair but just give it a little difference. They said they cannot do it without bleaching my hair. I said but I have done it by other salon and they did it with reddish brown. They said they don't have the product to do it in that way. So I said okay, then I will bleach and go for dark brown highlights. The hairdresser even showed me color panel and I chose BROWN.
And I specifically told her "I do NOT want RED" with pointing at the RED color on that panel.
When they were washing my hair after bleaching was done, several random workers came to me and kept complimenting how pretty my hair color is. I thought that was very strange. Why are they here all at sudden and complimenting about the color? They didn't even seem to actually liking my hair, not even a bit. I got nervous.
I looked into the mirror and saw RED highlights all over my head. I was shocked and told them my hair looks RED. The girl who was cutting my hair said it's because of the light and once it dries out it will become subtle. The professional also told me it will become subtle once it dries out. I thought maybe they are right, and paid them, gave them tips, and came back home.
It never got subtle. Under the sunlight, my hair was even horribly brighter RED. I cried, then I called them and talked with the owner. Somehow she was mad from the beginning before I even got to speak to her, and told me she was being nice to me letting my dog being in the shop, and she has to pay $100+ money to that professional, because I used the student gift certificate.
Well, why didn't they tell me not to bring my dog into the shop if she wasn't gonna happy about it, and wasn't that certificate bought with money from my cousin?
Didn't I pay the extra to get it done by professional which was $70+ plus $20 as a tip???
Then she said she's gonna hang up since she HEARD me I want RED so I got red, and there's nothing to argue about it. I told her PLEASE don't hang up, listen to me, I never said I want RED, when you guys said you have to bleach my hair I told the professional I want BROWN, not RED.
The owner didn't even try to listen to me. She constantly said things while I was trying to say something. She didn't even give me a time to say anything, and kept telling me about how much money she has to pay the professional(which was paid by me and my cousin), then just hung up. She told me about the money at least five times. Ha! It almost sounded like they get complaints all the time and this is the way how she handles them every time. Is there a complaint handle book or something like that???
NEVER listen to the customer's complain, cover it up with your own words by talking on top of customer's talking, tell the customer she/he got what they wanted, and hang up. I thought I was in a kindergartners fight scene.
I really don't know what to do with my hair. My eyes are just full of tears. My hands are shaking from how I was treated by the owner. What I wanted to hear was sorry, and to give me some suggestions how to correct this color, willing to fix it, or at least give me a refund what I paid extra for.
I did read the low star reviews before went there but didn't expect this to happen to me as well....
I really hope this helps the future customers. Please. Stay away from this place. read more
