I give this place credit for offering cheap, high quality haircuts. Was willing to try them out for color, however I ran into a a few scheduling issues with the front desk.
I had been waiting for three weeks for my hair coloring appointment. I had a lot going on at the time, and misremembered the time. It was set for 9, but I remembered it as 10. At 9:55, I called and said I was on the way and about the park, but might be five minutes late. The front desk girl cheerily reassured me that was fine. I arrive at 10, no one at the front desk. After about ten minutes, the receptionist came out, seemingly confused. She took my name and said the appointment was actually at 9, and they'd sent thr hairdresser home because I didn't show up. I stared at her blankly. Got the vibe she was just there to get a discount on shampoo and collect a paycheck.
I understand coming in late was my mistake, but usually salons call you if you're fifteen minutes late. I received no call. Not only that, but when I called the morning of, the receptionist had no idea what was going on or who I could be, showing how clueless she was.
So. I get rescheduled for three weeks down the line. I'm sad at this point because I really need my hair fixed, and getting appointments for Saturday is difficult. She SAYS she schedules me, and tells me ill get a confirmation text.
Fast forward three weeks to the day before the appointment, I have no confirmation. I call them asking what happened, and if I still ha e my appointment. The receptionist has no record of it and says "well the people scheduled for Saturday had done so a month in advance." Mmmk? So did I? Lavendar, maybe hire competent employees to deal w scheduling. The current crew gives off ditzy, clueless teenage girl vibes. It isnt thst hard to schedule hair appointments. Will not be returning. read more
