Great experience and service from Andrea. She did my hair and makeup and I loved it. Would…read moredefinitely recommend

I got a wash and style with Maddison and she was amazing! I was stressed and had a terrible day…read more The last thing that I wanted to do was wash my hair. She was so sweet and understanding about my flustered state. By the scalp massage I was so much more relaxed and it was such a great way to decompress. I would definitely come again!

I got a Groupon as I always wanted to try a Head Spa. There were flags I ignored during the attempt…read moreto call to book and it said the subscriber doesn't have a voicemail box that has been set up yet flag #1. I was also asked to text my voucher which I did and it was confirmed that it was received. I get to my 60 min appt today (11:30am) and I was asked for it again & told it wasn't in the system. That's flag #2 as it was confirmed via text with a male (who also says he's the Receptionist & part owner). I was looking forward to this as life & my job is very stressful. Michelle did my treatment & asked if a trainee (Hannah) could watch. I said as long as it's (the experience) is quiet aka relaxing I'm fine with that. Apparently Michelle is the other part owner & she's the 'Master Aesthetician'. The treatment went well/relaxing for the most part I don't say anything during my treatments in general since there's a level of "reasonability" and things happening during manual manipulation treatments in general, e.g. hair pulls, pokes, etc. So when I felt her pinch my left eyelid during the part where they have a hot towel on your face and they massage your face, I didn't think anything of it as I'm sure she 'didn't mean to' since there's a towel on our faces at this point as customers. Things happen right? I also have a high pain threshold. The spa water thing that moves also bonked me in the head when it rose up to the top of my scalp. Again, would I say anything, no, but I was going to ask if that was normal when I left. Fast forward to when she takes off the towel for the finishing moves of the treatment, she asked me if it was mascara or a mole (she was referring to my left eyelid). I was thinking, huh? but I said probably mascara since there's always some residual even after taking make up off at night. I didn't wear any make up or products on my face when I arrived today since I. knew they were doing a facial treatment. When I touched my left eyelid, it was a raised bump. I was thinking what is that?? I look in the mirror after I got dressed and go in the hall to see Michelle and Hannah with a bottle of water (8 oz). I said this was not there when I came in. Michelle's approach was not one of concern, it was deflection. When I told the front desk male about it. It was again met with out any concern. He did take a photo of my eye but said I'd need to take it up with Michelle (the one who did the treatment & is the other part owner). I also said he spoke to me when I came in (I was the only one there at the time), I said you saw this wasn't there before. I even showed a picture I took last night where it wasn't there. He said 'we can't go by that we'd have to go by the camera (he pointed to the live camera surveillance). I said ok, it would show it there too. Michelle comes out and I'm met with more ignoring of what happened. I said what can be done? Or is nothing done about something like this since we sign a waiver? She said she didn't do anything to cause that. I again said it was a pinch of my eyelid during the hot towel part. She proceeded to say "you didn't say anything at the time". I said, I wouldn't and normally don't. I also said I didn't expect this to be on my eyelid. I also said I talked to you, him, and Hannah right before going into the treatment room, this wasn't on my eyelid before. She said she didn't notice. She also said this hasn't happened before, this is the first time. I was met with a room of stares and no accountability or care or concern. It was a lot of gaslighting, ignoring, and unethical responses to a very visible injury to my eyelid. I was surprised (but not surprised) that the trainee said nothing either. The more I think about it, the treatment its very much done without anything on our faces so the aesthetician is looking at our faces and even using tools on our faces. It is and should be very clear (especially by her reaction/words after taking the towel off at the end-"is that a mole or mascara"), that this dark raised bruise/blood blister looking thing on my eye was NOT there before I laid on that table. It's also telling that when I got home to my boyfriend he said "oh my god what happened", and I told him everything. He also saw me right be3fore I left for my 11:30am appt which was 11:20am. I said I wanted my 2nd Groupon cancelled since I don't want to come back based on this experience (the gaslighting and ignoring of what clearly happened during the treatment - non intentional it seems). They said I'd need to contact Groupon which I did and they handled it for me. The male front desk person/part owner has a photo on his phone, I have one too and I sent it to Groupon immediately after getting in my car. Accountability (it's reasonable to expect this) is half of the issue for what seems to be an unintentional injury, the fact that didn't happen & I was gaslit, is the worst of all. This is flag #3.

My girlfriend picked up a Groupon for Heads Up! Spa because she loves head massages--it's always…read moreher favorite part when we get massages together--so the idea of an entire head-focused session seemed perfect. She left in a good mood, feeling relaxed and happy. Unfortunately, things changed when she got home and noticed a large blood blister or bruise-like mark on her eyelid. She told me that during the face massage portion, the therapist had placed a towel over her face and pinched her eyelid. She felt it when it happened, but didn't say anything in the moment--just assumed it was a minor discomfort like what can occasionally happen during a massage. After the session, when she saw the mark on her eyelid, she brought it up to both the massage therapist and someone who appeared to be a part-owner. Instead of apologizing or even acknowledging the incident, both were dismissive and completely avoided responsibility. They claimed it must've already been there and implied she was mistaken--basically gaslighting her instead of showing any concern or accountability. Now, we understand that accidents can happen--what really matters is how a business handles them. In this case, there was zero apology, zero ownership, and no offer to make things right. The only reason this isn't a 1-star review is because she said the head massage itself was relaxing and well done. But the lack of care and professionalism after causing visible damage to a client's face is unacceptable. We won't be returning.

Very disappointed. I scheduled an appointment through yelp & it got cancelled through email saying…read moreshe is not taking on new clients at this time. However I have a feeling that because I was honest about the length of my hair & how think it is that is the real reason. If your not taking new clients why are you on yelp offering appointments & I would think a call to reschedule would have be nicer thank am email offering to reschedule.

I was in town for a wedding and I booked an appointment with Denise for a basic wash and blow dry…read more It was phenomenal! I am so happy I stumbled about this place. I got so many compliments on my hair and it even looked great two days later. Next time I'm in Arizona I will definitely be back to see her.

This little studio is where Nici and Jennifer offer hair cuts for men women and children, color,…read moreextensions, highlights, perms, Brazilian blow outs.., you name it! I've been a client of Nici for over 6 years now. She has kept my hair beautiful, healthy, and fashion forward (not too trendy) for all these years. I started seeing her with longer blonde highlighted hair - and now recently an ombré graduated asymmetrical bob!! I cannot tell you how sweet, hard working, timely and knowledgable Nici is! She is a high level stylist who has traveled to New York, vegas, LA for classes and conventions since I've known her. Her skill set is broad and she is quite fast! I truly appreciated her calm & fun best friend demeanor in all situations from my wedding day updo and makeup to a simple hair cut.

The salon is beautiful and spotlessly clean. I love going there to get a fabulous haircut!'read more

A huge thanks to Blanca for giving me a new look today! My first time getting highlight, I gave her…read moremy 100% trust and she did an awesome job! She is so nice and I feel I am treated as a valuable customer. She also showed me how to style my hair to make it look fuller, highly recommend her!

Went for an impromptu blowdry, though it was very much needed. They treat you with an amazing…read morehairwash, and the extra products used are mindblowing and super relaxing, sometime, you just need that extra pampering for your hair! I have thick curls and need alot of attention for my hair and I was pleasently surprised with the service. Since it was my first time here, i was a bit skeptical with the styling (there are so many, so i left it to the stylist to choose for me, seeing the texture of my hair and my face cut!) I was also pressed on time as my appt ran late.. but the stylist did an excellent job and it looks like my hair got a make over! I ended up purchasing their monthly offer and I already know it'll be worth it! The place is perfectly located and easily accessible and the indoors, its just cozy comfy and adorable! My hair feels soft, classy, silky, bouncy and just brand new!

Store was very busy right at opening, everyone went back quickly and got started with their…read moreservice. I chose a dry style to help with time constraints. The person that helped with my hair seemed very new the way she moved the tools and focused. The stylist to the left of me kept pointing her blow dryer right in my face when she placed it under her arm to work with the round brush on her client. The client to the right of me kept talking so loudly about how cool her party was going to be and how awesome she is. I literally took my phone out, placed it right next to my ear, and turned on a Peloton Meditation class. I just kept reminding myself, that I'm almost out of here. Store was very loud and moody but the stylist I had didn't seem to talk more than she had to. Very much yes or no answers. Not sure I would come back to this location. I didn't really care for my hair either. I just wanted this experience to be so nice since it's been so long that I've been in the chair.

I very much appreciate Michelle taking time to consult with me about…read morewhat I want in a hair cut, color, etc. She is meticulous & does an excellent job. After getting a botch job from another stylist last week, I was a bit distressed and she fit me in right away. I now have a beautiful cut & know that I have a new stylist! Thank you Michelle!

What a great day when I found Michelle. I have been looking…read morefor a stylist that can cut a full head of hair that is baby fine. She layered my hair cutting it dry. It looks amazing...am getting so many compliments. Aside from a master at hair cutting, Michelle has a charming personality. Her salon is easy to find, and the parking is good. Give Michelle a try...you won't be disappointed! Anna S

I frequent this salon. Every stylist is so nice, they do an awesome job and they have great monthly…read morepackages if you want to have regular blow outs.

I recently had an appointment, Friday, March 27th at 4:00. A…read morefew days prior to booking, I called to confirm whether your salon could accommodate a specific request. I explained that I have pink extension hair pieces attached to a hair tie and wanted to know if they could be braided into my hair for an upcoming event. I was told this would not be a problem and was instructed to book a braid service online and add an extension. I was also quoted a price of $48. When I arrived for my appointment, the stylist informed me that she had never worked with this type of extension before and that they typically only use clip-in extensions. While I truly appreciated her willingness to try and her kindness throughout the process, it was clear there had been a miscommunication with the call center. I would have preferred to be told ahead of time that this was not something the salon was familiar with, rather than proceeding with uncertainty during the appointment. Additionally, I was ultimately charged $65 for the service. At no point during the appointment was I informed that the price would differ from what I had originally been quoted. Being charged a higher amount without prior notice was frustrating, especially given the circumstances. Again, the stylists were very kind and did their best, and I appreciate their effort. However, the experience overall was not what I expected due to the miscommunication and lack of pricing transparency. I've written to your business when I was texted to review my experience and I've yet to receive any kind of response or reconciliation of the issue.

A shout out to my hair dresser, stylist, hair care expert for over a decade! As I've aged and my…read morehair has changed, Christine has given me great advise on products & styling to keep my hair as healthy & beautiful as possible. Always look forward to my cut & color appointments because I know I will leave feeling & looking fabulous. Thanks & keep up the good work.

I was only in town for the week and needed a hair cut. It was a good experience. She was very nice…read moreand very efficient. The price was a little too much for me but what are you gunna do.

I was lucky to get Chelsea for my first appointment at a new salon. I've been wanting a change but…read morehave been scared to cut my hair short. Today I decided to go for it and Chelsea was so wonderful, patient, and had great energy. She gave me a good trim before we went any shorter, and she did everything I asked for. Happy I found my stylist in a new state. See you in a few months

Update to my last review as the owner replied. I made an appointment ONLINE your stylist had a…read more"medical emergency" and she was still available to pick ONLINE it doesn't matter whether you called and there was a slight typo in one digit on my number to try an cancel UPDATE THE SITE POINT BLANK PERIOD. YOUR website posted her as available. That is the businesses fault in dropping the ball on taking her availability off and on my way to the appointment I'm told there was no availability there were no accommodations provided and the phone operator was blatantly rude. I am not interested in returning EVER as your unprofessionalism/lack of accuracy online. After I was told she is unavailable I checked the site to try an book her again and it said available, if this business was professional they would update the site after my bad experience which did not happen. Zero stars