If I could give 0 stars then I would. The "Manager" was one of the rudest people I have ever spoken…read moreto. They were disrespectful, employees seemed to be afraid, and the store is dirty. I am disgusted. I just moved to Eagle river and will NEVER Return to this store for ANYTHING.

All three times I have stopped here in the last few months I have received great service and been…read morevery impressed with the speediness of service. Initially I thought, "why write a review on Walgreens? They are a significantly solid type place." But then when my doc asked to update my pharmacy location he recommended a different pharmacy at my annual checkup and I thought to myself, "Am I unhappy with Walgreens? Should I change locations?" I realized I am perfectly happy with the service I receive at Walgreens.

The pharmacy will help when they're out of their medication. They will order it for you to make…read moresure that your needs are met in the timely fashion every time so that helps out a lot instead of having to wait till the next month.

The phones are always broken and rude customer service personnel. They lie about sending back a…read moreprescription

This is a review for the retail, not the pharmacy…read more I stand by my previous review of this location. I now live around the corner from this Walgreens and it's basically our neighborhood grocery store. Lemme tell you, it's HORRIBLE compared to other Walgreens. The layout- awful. The selection- awful. And trying to get in and out the parking lot at Anchorage's most busiest intersection is AWFUL. I WOULD NOT go here if I had an alternative, I only go here because I can walk. But they don't even have a good selection of snacks or food when you're sick. Blah.

Whoever the male was who answered the phone at the Lake Otis and Tudor PHARMACY, on 5/5/25 @1057…read moretoday, was the most unprofessional, rude, and inpatient person I've ever dealt with in 50 years! He cut me off every time I spoke, told me my medication was not $1.53, as quoted by other Walgreens store, and that, "insurance NEVER covers Benzonatate, and hasn't as long as he's worked there!" Well, guess what, YOU WERE wrong. It did cost $1.53 after insurance! He would not even check with my new insurance card and info I had. This behavior is unexceptable. You don't tell a customer they can't have your name or be transferred to a manager, and then hang up on them! I hope you didn't choke on your pride, Sir, when you saw you were wrong! All that attitude and rudeness, and "no it all," attitude, and you were wrong and out of line. I hope you learned a valuable lesson today and learned to use your ears to listen more. Shame on how you treated me!

This Walgreen staff should not be working in a customer service, first of all she is rude and…read moreincompetent! Daisy!!! If you are not happy with your job, please just stay at home. Your negative attitude doesn't help people that's already sick.

I'm leaving a one-star review because tonight is the THIRD night in the past year where I try to…read morevisit this Walgreens location & there's a sign saying they're closed early due to staffing shortage. Even though this store is close to where I live I avoided going there for a long time for this very reason & I visited this store recently on 01/23/2025 for the first time in MONTHS (I DID call at 9:06 pm that night to make sure they'd be open till 10 pm that night). Since they stayed open till 10 pm on 01/23/2025 I thought that maybe they'd gotten a better handle on their staffing issue & tried visiting tonight at 8:23 pm, but no, they decided to close early again even though they're supposed to be open until 10 pm. And there was someone else in the parking lot too. I tried calling the store because I thought that maybe a manager was inside, but no, their phone message stated that they were closed. I work retail & I understand that there will be staffing shortages, but this is the THIRD time in the past year that this has happened. Please remedy the situation because this is ridiculous. Thank you.

I came down here to pick up some groceries at the end of the work day before heading back to the…read morehouse. I wanted to avoid the crowds at the nearby Carrs across the street or go to the chaotic mess that is the midtown Walmart. This Walgreens location is located on the corner of Northern Lights Blvd. and Minnesota Dr. across from the Aurora Village Carrs and adjacent to Starbucks. One of the busiest intersections during rush hour, I had no desire to go to the supermarket and just wanted to be in a less crowded place. Granted, the supermarkets are cheaper for food items than Walgreens and they have larger selections, but I just wanted to do a quick in and out and not worry about parking. That was a mistake. The evening when I came in, most of the shelves were unbelievably barren or poorly stocked. I was hoping to get a few snack and drink items for the office and not have to spend additional money eating out on lunch break every day. That wasn't the case here. I was looking for 4 or 6 pack bottled water or ice tea to place in a fridge with limited space at work. Unfortunately, the Walgreens around town don't have bottle packs that size or on the times I was there, just 24/28 packs of bottled water. Ice tea bottles would have to be purchased separately. Looking at the shelves more closely, there were many empty areas in one aisle alone. It'd be a stretch to think that this store could sell out items consistently if Carrs across the way has a wider variety and discounts every single day. There are items that are better deals when they are on sale, but unavailability is a major issue. This was not a one-time thing. I have noticed that in the past several weeks every time I came in to get something. Another major problem here is their pharmacy. It was temporarily closed due to staffing and people who have prescriptions here would have to notify their doctor's office to arrange a pick up at a different location. I'm sure a lot of customers were not happy about that. The employees are friendly and helpful but their hands are tied as to the problems this store is having. This would have been a convenient spot to avoid Carrs if low inventory and being short-handed weren't a common occurrence here.

Wow, well...fool me once, shame on you…read more Fool me twice, shame on me. I came here to write about a bad FedEx experience and realized...I have already written that exact same thing...and forgot about it. DO NOT SEND YOUR FEDEX PACKAGES HERE. The packages aren't being scanned when they arrive here, and so they look like they are on a truck for days. They will say "unavailable for pickup"...forever. And they are actually available for pickup. Here's my boring shipping story: Thursday morning at 5am the FedEx tracking said "on vehicle for delivery" and "should arrive before 9am". Then it updated to say, should arrive before end of day Thursday. Then it updated to say, should arrive by end of Friday (today). But, there was no new timestamp since the 5am vehicle scan... Since there was no time stamp on this package since 5am...I guessed that there probably is a scan that happens when the driver transfers the package to a FedEx/Walgreens for customer pickup...and maybe it didn't happen. I went to Walgreens, even though FedEx said "not available for pickup", and told them it was probably there, and the dimensions. They searched for it a little, and then tried to turn me away. I pointed to a box that could be it and was like "what about that?" and they were like "no, those are shipments for Walgreens, like our supplies and stuff" I pressed them further and they checked it, and it was mine. I signed for it on their scanner and a few seconds later got a push notification from FedEx "your item is now available for pickup!" These employees need more training and organization and/or FedEx needs to make sure these get scanned when they hand them over to Walgreens!

Just went to get a prescription filled. I sat in the drive through for over 10 minuets with the…read morePharmacist clearly in view, on his phone texting the entire time. I get that we as Alaskan's don't have many health care options, but wow is this place bad. Walgreens, perhaps it is time you told your Pharmacists to leave their cell phones at home. This is not the first instance of poor customer service, but it will my the last time I tolerate it.

They seem to be extremely short handed - I get it. Too bad really because the people there are…read morereally nice but don't seem to get any help. But when inaccuracy in prescriptions, tampering is found with meds and days to fill a prescription when you're sick prevails - customers vote with their feet and it will only get worse.

They are TRYING! The people there are PEOPLE and they are trying (from what I've seen and dealt…read morewith) their best with the little that they have. They are pretty understaffed and yet they show up to work every day, doing their best but also dealing with the ginormous amount of orders and people that come in. I think for what they have to work with they are really trying and I'm sure that's not always easy especiallly when there are a lot of complaining people and impatient. Yes I understand some people need their prescriptions right away, but again that isn't the workers fault if it is not in nor can be in for some time. We have to treat them like PEOPLE because that is what they are! They need care, love and patience too!

Easiest 1-star of my life…read more I've spent 2-3 hours here over 4 visits annnnd...I still don't have my prescription. It all started with my prescription being sent to the *other* Walgreens on Northern Lights. That one no longer has a pharmacy. I naively assumed the script would be transferred to this location. I waited in line here for an hour to find out that was not the case. The line was probably an hour because Walgreens is shutting down pharmacies. So I called my doctor and had them re-send the script. I then came back 3 hours later and...they didn't know what I was talking about and told me to take a chair. It was getting late and I was starving so I left. I came back the next morning when they opened up the pharmacy and there was already an enormous line. My food order was done at Spenard Roadhouse and it looked like I still had another 20 minutes in line so I left so my food wouldn't get cold. I came back later in the day and waited 30 minutes in line and they told me they didn't have a phone number for me and would text me when it's available. FINALLY. Why did they not just do this from the start? (It's now 4 hours later and I still haven't gotten a text) So one more wait in line and I should finally have it. The parking lot here is filthy. Filled with debris and detritus that could damage your tires or footwear. I saw someone doing intravenous injections near the door on one of my visits to wait in line. Rough spot.

Tharren did sooooo amazing on my hair and gave me exactly what I asked for great experience, I…read morecouldn't be happier!

I called and asked for appointment, I asked if the person who they scheduled me with was good with…read morecolor. they said he was and had 8 years of experience. I showed photos of what I wanted, 3 colors, lowlight, highlights. therron ruined my hair!! the color was only a brown color used. the haircut is 1 inch shorter from the other side!! i complained immediately. was told to wash hair for 2 weeks and come back. I called when I got home, offered appt 5 days away. I never went back as to afraid of service. Therron pulled my hair out, rinsed in ice cold water, it looks like mud!! I am considering suing for the damages mental and physical. NEVER GO THERE!!!

I walked into the salon a Hot mess. Immediately, Ema knew…read morewhat was happening with my hair. She took the time to educate me and lead me step by step to the recovery process. Ema was personable, knowledgeable, and patient. I went in there wanting a dramatic look, instead she was very transparent & explained the pros and cons ( my hair was not in great condition) Left there feeling beautiful again!

Amazingly clean and welcoming relaxing environment. My stylist, Emily is so talented and does…read moreamazing hair. She took me from the first photo to the second in one appointment. She is 5 stars! Book with her, you won't be disappointed.

The shop itself is beautiful, modern and inviting and the staff very welcoming. Initially scheduled…read morefor a root touchup and partial blonde foils around my face. I was in town to attend a family wedding. Audrey was very nice throughout the process. Somewhere during the service things went wrong. Highlights around my face came out orange and all the beautiful light blonde I walked in with was covered by a dark and drab toner. Nothing could be done. It was 2 hours before the wedding .I realize it's only "hair "but it will be forever reflected in my family's wedding photos and quite honestly, I was devastated and embarrassed. I avoided being in photos as much as possible. Audrey I would highly recommend classes to upgrade your skills as a colorist. Now for the amazing part. For the next day, I was able to make an appointment with the salon manager, Rebecca. She knew exactly what needed to be done. She corrected the color and did her best to bring my hair back to its original blonde and take out those bands of orange around my face. Her years of experience were reflected in the outcome. I can't thank you enough, Rebecca. I just wish I found you first. You truly get five stars for hair and your understanding and kindness. Keep being amazing!

Very nice gals but both times I went for a fill, the polish was thick and raised from my nail,…read moreafter this happening the second time from the same gal, I won't go back, I had a very bad experience with my hair also, that gal is no longer working there