WHAT A TOTAL DISAPPOINTMENT! I walked in with long beautiful natural nails and expressly told Oy that I wanted a gel french manicure so they did not break. The first thing she asked was if she could cut my nails. I told her no. I explained again how long it took to grow them out and was only concerned about them breaking. I explained that I had never had a manicure, that this was a treat for me as I normally do not have the funds for manicures. Oy told me that she couldn't do the french part of the manicure as my nails were too long and would be too wide for the white tip to be done, although I noticed her nails were almost the same length as mine and had a french manicure. I opted for gel polish only then. Personally, I'm the one who would be wearing them and felt as the customer I should have been given what I asked for. I reiterated no cutting so she filed them down instead! I have no idea what she was thinking here - maybe filing them down to not much isn't cutting even if the end result is the same? Who knows?! On my ring finger of my left hand she filed it below the tip of my finger and stopped only when I pulled my hand back. I was shocked at how short they were and quietly told her they were now so short, especially the one finger. She told me they would grow back in 3 weeks, as if this were a perfect explanation. I explained it took me months to grow them out and her reply was an exasperated "Oh God!" as she told me to go wash my hands. She kept saying how the french manicure needed to be on really short nails, like I was too stupid to study french manicures online before the appointment. I then again asked for just the clear gel polish and could not speak in between almost crying and frustration. She applied the gel and asked if I was okay. I said I was. Personally, I just wanted this experience to be over. She said she wouldn't charge me but I paid for it anyway - I don't like businesses to say they didn't charge so as to give themselves an excuse for lack of service. Oy came highly recommended and I was saddened by her lack of ability to listen to her client. My nails are not even lengths although she shaped them well. And they are SHORT! The gel polish has skips in it on the sides of my fingernails and I had to go home and apply some polish to protect those sides. The shop was clean, there was a little dog there that I didn't mind although it smelled a little off. Oy wore a mask as she was coughing and sniffling throughout the whole procedure. I was highly disappointed and will look elsewhere when this disaster grows out. read more