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    Shawn Kaplan

    5.0 (2 reviews)
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    Services - Shawn Kaplan

    Mortgage services

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    5 years ago

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    The Southbound Group

    The Southbound Group

    (43 reviews)

    Music Row, Midtown

    Where do we begin! Our realtor Peggy has been nothing but amazing in this whole journey! And the…read moresouthbound group has exceeded all of our expectations! They made sure all the deadlines were done on time. As well amazing recommendations for lenders, inspections! From looking at 9+ houses in a two day period without my husband. To putting in an offer on our dream home! They made sure everything went smoothly and comfortable! And found us our dream home! They checked all the boxes of what we were looking for! They valued everything we said! 10/10 service from them! I thought buying a house in a different state would be difficult but they made it all so easy! Thank you so much southbound group!

    After working with many agents over the years, we were introduced to Rachael Orlando of the…read moreSouthbound Group. Rachael worked with us traveling all over the state looking for a unicorn in this crazy market and assisting in closing on a perfect investment. Rachael's kindness, personality, professionalism and tenacity are great assets to have as a realtor. On top of that, her attention to detail and deep resource pool assisted in avoiding unnecessary horrific expenses. When it came time for negotiations, she was there for us and represented our best interests. I always felt comfortable with our conversation and her representation. Often it is hard to justify the amounts paid in a real estate transaction. However, I feel that with the requirements presented and the amount of documentation, the hard negotiations and time spent looking at property, Rachael was underpaid for the value of her services provided. More agents need to work with their clients, like Rachael does. Honestly, Integrity, Respectfully, Accurately and Timely!

    Marshall Reddick Real Estate - Nashville-Clarksville Annual Team Photo 2025

    Marshall Reddick Real Estate

    (15 reviews)

    Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

    I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

    WH Properties - Nashville Home Listed by The Huggins Group

    WH Properties

    (17 reviews)

    I have used Allen Huggins and the WH Properties team to both buy and sell my home in Nashville…read more Allen and the team were consummate professionals throughout both processes, and I am certain that I would not have been able to find such and sell such a great home without them walking me through the process. On the purchase side they kept me regularly updated on homes that hit the market or were scheduled to, connected me with a great local mortgage team and facilitated a smooth closing. On the sale side Allen and the team were patient with our timing and kept us informed through the process of prepping, listing and choosing the correct buyer. They listened to our wants through the process and allowed us input, but let us know if the market would support what we were thinking. In short - if you are looking at buying or selling a home in Nashville, the ONLY brokerage team you should call is WH Properties. I know my experiences would not have gone as smooth or pleasant without their support and expertise.

    Caroline went above and beyond for us time and time again and helped us find our perfect home! When…read morewe found the one, there were challenges to navigate but she helped us formulate a competitive offer that we could feel good about, negotiate with the seller based on inspection findings, and helped us navigate an unfamiliar situation. We are completely in love with our new home and she and the WH team made it possible!! We highly recommend Caroline!

    Shawn Kaplan - mortgagebrokers - Updated May 2026

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