I called Roy and we discussed him coming out on a Monday to replace my glass. When he arrived, he brought the wrong glass. That was fine--I had given him a $30 deposit and was under the impression that he would return with the correct glass.
Unfortunately, when he came back a second time, he brought the wrong size glass again. He then told me he would find the correct glass and that it would take a couple of days.
A week went by and I never heard a word from him, so I called him myself. He told me he couldn't find the glass. At that point, I found and purchased the correct glass myself.
I then asked him how much he would charge to install the glass I had already purchased. He increased the price from what he had originally quoted me, so I declined his services.
The kicker is that he still has my $30 deposit and has never returned it or even contacted me to ask whether I still needed his services.
Looking back, the first time he showed up with the wrong glass should have been the red flag. I should have counted my losses then and moved on. Unfortunately, I gave him another chance, and the experience only got worse. read more