I was a patient of Dr. Garner's for over 30 years. She was amazing! She sold her practice to THIS dentist and I have had the worst experience with the front office. Not only did they cancel my last appointments with Dr. Garner, they wouldn't let me see her. I drove 25 miles and hobbled into the office on steroid filled knees only to be summarily dismissed.
On my first experience with them the tried to sell me mouth wash for $55.00 and slid it into my bill without asking me if I wanted it. $55 FOR A BOTTLE OF MOUTH WASH! I caught it in time to have them remove it. Their pricing is significantly higher than Dr. Garner.
I scheduled a crown, and they did not disclose the pricing ahead of time. When I got upset about it, they canceled my appointment and showed me the door. I was supposed to have 3 crowns done, two by Dr. Garner and hopefully one more next year.
The male admin up front is truly a peice of work! And I don't mean a good one. He can not handle a difficult moment with billing questions. The female admin, did not take the time to contact my insurance to see how much they would cover and I have TWO policies. When I asked her why, she said it would take weeks. It had been 4 weeks from the time they met me and knew I needed these crowns.
I had a few choice words for him, not her, Jerk that runs the office said "Yes, I am an "A", that's why they keep me." With that I left the office without seeing my long time dentist of over 30 years for at least a good bye. She probably doesn't even know what happened. I certainly don't trust him with the truth,
Now I know why Sweet Maggie, Dr. Garner's admin quit. I NEVER HAD A PROBLEM IN OVER 30 years with Dr. Garner. She will be sorely missed and this group will go on fleecing their patients.
I was hoping to get a referral from Dr. Garner, but I have a feeling I will not speak with her again. I hope she will call me. I adored her. read more