UPDATE: Amending to 3 stars since the company worked quickly following this post to come out and…read morecomplete repairs covered by warranty.
I hired Fence Company of Columbus to install an aluminum fence at my home after comparing several local providers. Initially, the experience seemed promising. Bryan came out to assess the property and provide a quote, and the pricing was competitive with other companies. Ultimately, I chose them not only based on cost, but also because they offered to remove an old deck as part of the project.
However, the issues began almost immediately once it came time to schedule the work. After receiving city approval, I reached out twice via email (October 13 and October 27) just to get on the calendar. It wasn't until October 27 that I received a response saying they were wide open the following week. I replied the next day with availability (November 6 and 7), but received no response. I had to follow up yet again on November 2, at which point Bryan said we could "touch base" later that week. That never happened. I attempted to call on November 7, and Bryan texted that he would call later to schedule--but again, no follow-up.
After another outreach on November 9, he finally proposed an install date of November 10 around noon. I adjusted my schedule to be home, only for no one to show up at the agreed time. At 1:35 PM, I reached out and was told they would arrive shortly; they showed up about 30 minutes later.
The company heavily promotes a 5-year installation warranty, emphasizing during the sales process that they will stand behind their work and fix any issues. Unfortunately, that has not been my experience.
The installation itself was subpar. A section next to the gate was never properly cut down, something a different employee (who later came out and mentioned he was new but experienced in fencing) described as "pure laziness." As a result, once the fence settled, the gate would not close properly and consistently struck the post. When I reported the issue, they did send someone out the next day--but instead of fixing the root problem, the worker simply shook and shifted the fence enough to temporarily make it appear functional. This likely compromised the concrete setting, and the issue quickly returned.
Hoping the problem might have been weather-related due to the ground freezing, I waited until the new year before reaching out again. When I did, Bryan assured me it would be covered under warranty and sent out the same newer employee. After evaluating the situation, he explained the real issue: multiple posts needed to be reset and the fence section properly cut--confirming the original installation was not done correctly. He contacted Bryan and indicated that more substantial repair work would need to be scheduled.
Once again, communication fell apart. I didn't hear anything, so I followed up on May 11, then again on May 18. I was told someone would come out on May 19--no one showed up. At 3 PM that day, I reached out again and was told Bryan would check with the employee, but I received no further updates. I attempted to call later that evening with no response. After the Memorial Day weekend, I tried again and was given a new date: June 4 in the afternoon. I confirmed my availability, only to experience yet another no-show.
At this point, the pattern is clear: poor communication, repeated no-shows, and a failure to stand behind their warranty. While the initial pricing may be competitive, the quality of work and lack of professionalism make this company incredibly difficult to deal with.
