Doctors are good to excellent, but front desk experience pretty inconsistent. Bernadette…read moreespecially seems unwilling to help patients find solutions to their problems, adding to the stress of seeking medical help or referrals by being curt and short without offering support or additional information that may be helpful. Coming from East Boston Neighborhood Health Center, I am convinced that the quality of care is better in centers where it is not only the doctors caring for the patients, but every single person you encounter in the clinic. Time and again, I have had positive experiences there, getting courteous and efficient help for my needs, but at this local family practice in the rich town of Belmont, shockingly low level of care from the front staff. Doctors- help your staff understand that they are the FIRST interface with the public, and being kind actually counts for a lot.

Been coming here since High School.. Just the best Dr's and staff…read more Dr. Moyer and Kate are the best, so caring and easy to talk to. I still go back here even though I no longer live in Belmont. That good.

This place gets a zero I went there for two months saw there so called neurologist he performed…read morethe adhd test I been on Adderall for 20 years. So take test called I want too get back on my meds. They kicked me out. The guy doing test was a complete wack job. Please don't go too this place bright view is good harbor health south shore health Weymouth even bmc boston. Don't go here. I went too another doctor he put me back on all my medications said this place should be shut down. For Mal practice I know the attorney general office Is looking into them I know I filed the complaint with few other people. Please don't take your kids there or family members if your there now leave go some where else they are terrible.

Very surprised to read some of the reviews, as my experience has been very positive. After COVID,…read morethe providers and staff started working from home. It's very easy to make an appointment, and then you check in over the phone with your clinician to see if your medication is working correctly. Very easy, and efficient.

Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

Do yourself a favor and find a real PCP. These clowns just get in the way of serious healthcare…read more They sent me to urgent care for a serious health issue. When I arrived at urgent care I was told "They really shouldn't have sent you here. There's not much we can do for you because we can't do imaging. Completed the appointment, went home, and received a call from urgent care a day later. The results of my bloodwork were back and they told me to go to the ER right away. Firefly's lack of proactive/sensible care regularly prolongs suffering for patients with routine health issues.

My original appt with my PCP was not properly scheduled so I took the first available with Dr…read more Wagner. She was initially friendly. However, she spent most of the session concerned with my BMI (mostly ignoring my poor mental health, the pandemic, and despite acknowledging my active lifestyle including lifting). She relies on outdated science, telling me to not eat eggs because of the cholesterol, even though that has been debunked for several years now. After body shaming me, she THEN asked if I had a history of eating disorders. If you're completely healthy she's probably fine, but overall it was the worst experience I've had at Harvard Vanguard. She is an older doctor, which unfortunately should have been the first sign despite the ethical obligation to remain updated on new science.

I was looking for a female primary doctor who actually care about me and…read moretake time to listen to my health concern for annual check up. I signed up with Dr. Wagner because it is close to my house and I am glad that I did! I went through few primary doctors until I found Dr. Wagner. I don't think I will not change to other primary doctors anymore. Compare to other primary physicians, she really pays attentions to me and I am very please with her kindness. The other day, I had a question about over the counter medication, so I send an email to her and she called me back within 15 min or so after I send an email. It was actually Dr. Wagner who called me back instead of N.P. I thought that was very nice of her and I was glad with her quick response. I also just had my annual check up and she spend good 45min with me and all the exam was done very professionally. She asked many questions about my health. Beside, we also had few personal conversation here and there. I thought that was very nice too. If you are looking for a primary doctor who can be personal, she is the one!

My home base for medical care. I now live on Cape Cod but come up 4-5 times a year as needed…read more Watertown is my hometown and I feel at home there. Great staff - labs on site feel caring

Your primary care team needs to do better. When promised a follow up call, no one will ever call…read more Prescriptions are never sent right the first time. Medical information on my chart has inaccurate info, which is the most concerning. I ask for it to be corrected every time and it never is. I leave every appointment frustrated and taken advantage of. You need to do better.

Dr. Martents seems a good professional, but her front desk lady is without manners and sometimes…read morecan be scary. She doesn't say hello back often. Dr. Martents should be aware of the low level of costumer services, her staff provides.

Always very late. You need to plan on spending at least for an hour in the waiting room before the…read moreappointment with her. She should consider and respect other individuals' time.

Dr. Sandin was great. She did a great job of making me feel comfortable, and made the questions…read morefeel more personal than something of a formality. Really took the obnoxious presence of a medical office out of the picture.

I've been going to Dr. Sandin for years and I don't know why I never posted my thoughts about her…read more She is in a word, fabulous. She's the "old fashioned" kind even though young, where she spends the time to listen to your history, concern or just asks questions about your health during your annual physical. Extremely knowledgeable, friendly and professional. She was referred to me by my husbands physician, Dr Matthew Carmody - another one of kind doctor. We are so lucky to have these two caring people who exemplify what it is to be a PCP.

The quality of care you receive from Dr. Akbari is superior to any other medical doctor I've ever…read morehad. She is smart, ever so knowledgeable, along with being wise, caring and pleasant. Her office staff also make a big impact on how they deal with patients - helpful and efficient. Her care has changed my life for the better. And I echo the other five star experiences - every word describes Dr. Akbari and the practice

Dr. Nancy Akbari has been my primary care physician since 2013, and I couldn't be happier with her…read morecare, year after year. I have had several health issues over the years, including a serious bout of Lyme disease, and have always felt in very good hands with Dr. Akbari. I also have had a number of medication needs, and Dr. Akbari is always thorough and conscientious when prescribing the best medication options for me while also not automatically turning to meds as a "go to" remedy. She takes a whole health approach to medical issues, which I believe in and has been very effective for me. I recommend Dr. Nancy Akbari without hesitation!

This is a truly rare physician . We found her by accident. In the many long years my family…read moremember has been ill -- bulimia involuntary acid reflux barrettes syndrome not one doctor offered in depth solutions once the bulimia was under control. This family member contracted H1N1 in 2009 almost died and could not hold food down for over 3 weeks. Brigham Women's and Mayo Clinics ER could offer no solutions at that time. Then 8 months later viral meningitis attacked this same member's digestive system -- sick another 4 months. Then we found dr Chaney who came up with the diagnosis of involuntary acid reflux . She sat down twice and provided in depth diet guidelines in great detail and taking time. Providing wonderful guidance. And just before our family member moved away, dr Chaney MADE time ( right before her vacation) to do one last endoscopy . ... NO one ever before or after has given us such excellent guidance... And it works ....... Thank you. Thank you. Dr Chaney ! Astute great. rare fine compassionate Doctor

She is a kind and very intelligent doctor who makes sure you understand your condition. I found her…read moreto be very competent and reassuring when I needed tests. My only complaint is that she is very busy, so it takes months to get an appointment to see her!

My initial impression of Dr. Holtzman during my first and only exam on 10/28/24 was not an…read moreentirely positive one. I found his non-medical questions about my personal life unnecessarily intrusive. (I'd already been asked and answered a couple of those questions online as part of the required Zocdoc new patient intake by his office.) One of these was "What is your sexual orientation?" As with Zocdoc, I told him I was straight. He replied with a smile: "Maybe a straight guy who also sleeps with men?" (I believe his precise words were "Heterosexual meaning you like just women, or women and men?") Which left me slack-jawed. A couple unspoken thoughts crossed my mind in quick succession: "Huh? Wouldn't such a guy be a bisexual?" Followed by a recognition of his obvious insinuation, which I found as unprofessional as it was inaccurate. It may be appropriate for a physician to ask a patient's sexual orientation today (I'm 71), but hardly professional to suggest a different orientation to the patient. His next question was "When did you last have sex?" despite the fact that I came to this first office visit presenting no complaints, let alone symptoms, that might suggest an STD or anything else of a sexual nature. Frankly, I had to wonder what the dude's agenda was. He insisted on giving me a referal to his dermatologist colleague, despite my telling him I had seen two dermatologists ---working together--less than a year earlier as a part of the excision of a couple benign facial blemishes. Then when the results of my Qwest lab bloodwork of a week later came back, liver enzymes AST and ALT in my blood were abnormally high, so I messaged him for his interpretation. Unlike my previous PCPs, who would offer a brief interpretation via their patient portals, his terse response was: "See me." Which I interpreted as another office visit. Fortunately, I subsequnetly remembered that I had taken large doses of acetaminophen at the time of the blood draws due to cold symptoms, which temporarily elevates these enzymes' levels. (Mystery solved and money saved.) But I noted his attempt to turn my simple portal inquiry into a billable office visit, not (in fairness to him) unusual in today's profit-focused US medical industry. As physician/author Elizabeth Rosenthal has written: "The 'first do no harm' directive has been replaced with 'first leave no money on the table' ". In the year that followed, he cooperatively issued for me two gastroenterologist referrals with a recommendation for a colonoscopy, (although I should note that the first referral was for a gastroenterologist conncted to a facility from which a hospital approved post-sedated procedure ride home was unavailable to me, which limitation I had made very clear to him during the 10/2024 exam, thus the need for the second referral. In summary, I had no reason to question Dr. Holtzman's overall medical competence, but also no desire to remain in his practice.

STAY AWAY! Completely disorganized and incompetent. Allowed me to book online with zero flags and…read morethen the morning of my appointment left me a voicemail telling that me new patients can't book online and cancelled my appointment for which I needed immediate medical care. Then when I saw a PCP (SHRINKHALA SWAROOP, NP) and had made it clear which insurance I had, the PCP referred me to a specialist that was outside my network and I am in the process of dealing with the hassle of trying to not pay $500 for this. I have never had a PCP refer me to a non-network specialist. Big surprise and I'm enduring a headache and pursuing legal options. Not impressed.