The front desk and staff were great. However, they refused to bill it as a screening and instead…read morebilled it as a diagnostic procedure in which I now owe a doctors fee of $200 and a procedure fee of $834. If they had billed it as a screening (I am 54 and was due for my fist colonoscopy) as my PCP had indicated, my insurance would have fully covered it. So know how it will be billed beforehand.

I have tried, on four different occasions, to make an appointment via the website...never received…read morea callback.

STAY AWAY! If I could given this practice -4 stars I would…read morehave done so! Dr K is never available and instead his PA Daniel is the one you will see 99% of the time. I was told in December he's scheduling for April 2019! But I could see his PA instead!

Dr. Kpop ignored my mother's irregular echocardiogram for three years and then she had a stroke…read more She went to the doctor regularly. He never mentioned that she should have a follow-up echo and that she should be on blood thinners. He always pushed her off onto his physician assistants who rotated through his office. He is incompetent I don't know if it's because of his age and he should just retire or if he's always been this way. He also didn't notice for 20 years that my mother needed hip replacement. She called him complaining that she needed PT because her walking was getting difficult and he never called her in to evaluate her. He just ga e her the PT prescription without seeing her. The PT could tell right away that she needed she need hip replacement and sent her off for an x-ray why couldn't Dr Koop have done this for her? What does he do at the office? His wife is the office secretary. Maybe this is another issue.

This is the worst medical practice. The front desk members are rude, disrespectful and do not…read morecommunicate with one another, instead place blame on the patient. There is no sense of urgency to support patients from the doctors. I would not recommend this practice for any reason.

I really like Dr. Rottman and his nurse Shawna (sp?). Dr. Rottman was a very kind doctor, great…read morebedside manner, and the care he offered was top notch. The downside? Their customer service is terrible. Impossible to get in touch with them on the phone. Their "answering service" puts you on hold for 30-45 minutes regularly (record: 1+ hour). Sometimes to get in touch with them, you have to call, get put on hold for 10-15 minutes, hang up, call them again, etc. It doesn't make sense for such a great doctor's office to have such a big weakness in an easily addressable area. Should be easy to fix, if they prioritize it. You got this, Needham Gastroenterology Associates!

Poor communication . Not clear instructions. Medication delay . I would not recommendread more

Dr. Lee specializes in gastroenterology and hepatology…read more I've had nothing but good experiences with Dr. L. He diagnosed in about 10 minutes the abdominal pain I'd been having for three years. He guided me through every procedure and process of my treatment, making a point to explain everything calmly and thoroughly and reminding me that I could always call the office in case of more questions or unexpected issues. And totally unrelatedly, I found his mustache fascinating. As a female, housing an entire forest on your upper lip just seems incredible to me.

As others have pointed out, the office will maximize its profits at patient expense…read more Procedures that are preventive will be billed as diagnostic and you will needlessly pay $100's or even thousands more than you should be. Dr Malkin doesn't do Colonoscopies anymore, so not only do you pay through the nose, but you get subbed out to a jr doctor. Do yourself a favor, find a Dr who cares about their patients.

I went to Dr. Malkin for a routine colonoscopy which is covered by my insurance. He submitted the…read moreclaim as a diagnostic colonoscopy, which is not covered, and refused to change and resubmit it because he found a small polyp. After several phone calls to him, the insurance company, and the biller, I gave up - I didn't want to hurt my credit - and paid over $400 for anesthesia which should have been fully covered. Be advised that if you go to him for a routine procedure, he may not submit it that way. He clearly does not care about his patients and I would never use him again.

This place quite literally ruined my life, as in lying to me about being "CURED" when actually they…read morescrewed up and then lied to me about. I went there about 6 years ago, and afterward I believed them when they told me I was cured even though they screwed up and we all knew that but I had called and called and called a woman named Alyssa who kept reassuring me during my panicked phone calls that I was indeed cured even though I was still positive with every blood test after that. She said it was simply a false positive. That's BS. They mailed me the cure pills to cure this disease, there were 2 parts and you are not supposed to miss a day. But because they screwed up and didn't send me the second half of the cure for like 2 weeks, they simply told me to just continue as is even though dr levitsky drilled it into my head that not a single day can be missed. Fast forward 6 years, I was in the er, and they told me my liver was completely effed and I was going to die. Why? BECAUSE THESE AHOLES WOULDNT EVEN ALLOW ME TO MAKE ANOTHER APPOINTMENT TO FIX WHAT THEY HAD DONE TO ME AND I AM OUT OF TIME. IM GOING TO DIE THANKS TO THESE PEOPLE NEGLECTING THEIR OATHS TO DO NO HARM AND BEING TOLD QUITE RUDELY TO GO AWAY. I RECORDED A FEW PHONE CALLS TO GET EVIDENCE OF THIS AND BEFOEE I DIE I WILL MAKE SURE THIS DOCTOR CAN NEVER DO MORE HARM TO ANYONE ELSE EVER AGAIN. I WOULD NOT WISH THEIR CRUELTY ON MY WORST ENEMY. THEY DONT DESERVE EVEN ONE STAR. THRY GET ZERO STARS FROM ME.

Called yesterday to schedule upper endoscopy appointment and I was happy when the front desk Ashlen…read moreanswered me right way and helped very quickly scheduling the appt. Ashlen was very professional and quick helper. Thank you so much for such a great employ.

Dr Curtis may be a good doctor, but his scheduler needs to be put out to pasture. I found her…read moreextremely rude. All she is trained to say is United Healthcare patients goes to a certain office. After four phone calls and no call backs as promised. I scheduled with a different practice. It took one phone call and the scheduler was a pleasant person to deal with. DR CURTIS you are losing business due to your front office!

Youssef Mina, MBBS, RDMS did a great job ultrasounding my liver and checking for it for elasticity…read more It is a long test and he did great keeping me comfortable and talking me through it. His report was very precise and clear. Youssef Mina, MBBS, RDMS is very kind, knowledgeable and professional. The facility is spotless and the equipment is state of the art. I strongly recommend Youssef Mina and Metrowest Ultrasound.

The doctor here was amazing. I got referred here, same day appointment, for stomach pain. I was…read morepretty nervous and unsure of what to expect. It was the most calm, caring experience I had that put my mind at ease. The office wasn't crazy busy with many people, it instead was very calm and peaceful. The actual ultrasound experience was great, he was so understanding, non judgmental, and informative. I would seriously come back any time I need!