My husband purchased my engagement ring for me a little over a year ago from Shane Co. My wedding band however is from Jared. We also shopped at Genesis but did not purchase after the sales consultant became very nasty when we said we wanted to take some time to think about it. Shane Co was, and continues to be, a wonderful place to do business. My two favorite things are that we are remembered every time we come in for a cleaning or inspection and how hard they work to make you feel secure about your diamond. Every time my ring is taken back for cleaning, or left for resizing, they let me look at my diamond through a loupe, and they themselves document every aspect of my diamond. My ring is then authenticated again when I pick it up. The sales team seems genuinely interested in educating their customers and making sure they are satisfied for life, not just for the initial sale. Although I love my wedding band, I do not get near the same care and attention at Jared. The first diamond I picked out (and had even put a deposit on) was from Jared. Later, Matt from Shane Co had worked very hard to have a diamond I might like shipped to the Franklin store from another Shane Co for me to look at. Thankfully, I decided on the diamond from Shane Co instead of the one I had a deposit on at Jared. When I informed Jared of my decision, they came down drastically on the price of the original diamond in order to attempt to keep the sale. They even tried to offer me one of their star 'Peerless' diamonds for a significantly reduced rate, but neither of those options compared with the diamond Matt had found for me at Shane Co. To put it simply, Jared is a very typical and average jewelry store. For a typical and average experience, go there. For a much better experience, where you are treated like family and meant to feel secure for the life of your diamond, go to Shane Co. You won't be disappointed. read more

We have been to Shane Co in Atlanta and Nashville in the last two months. We were very impressed by the quality of their diamond ring, big selection and their incomparable service., I am very glad that sales person Frank in Shane Atlanta understanding my expectation quickly and accurately to narrow down my search range. ( at that time I myself didn't know what I like and what's in the market). And the sales lady Sammy in Shane Nashville really impressed us in our long diamond journey. Because of the not small budget, I have been very cautious, probably too much. :-)) To start self-education for a big purchase, I have done a lottttttttt of homework online and knew quite a lot about diamond gradually, but as said, the more you read, the more difficult to find the one. At some points I am very clear of my expectation and sometimes I am very confused and stressed of what I want to get and what I might need to ignore.... We couple, me and my friend, we couple again, paid three visits to the store and each time Sammy spent hours and hours answering our questions ,helping me trying different things, trying to get the best fit for me. when we left the store, she called us afterwards days later after searching from different resources of the diamond to meet our specific requirement . She did a lot of efforts to search and when our answer was No, she kept looking and recommending more better deals... She did go extra miles to look for my thing and trying her best to offer the BEST service to her customer. She won our trust and respect because she doesn't recommend just for sales, if she doesn't think that's the right thing. I really appreciate the integrity and patience! Based on my crazy search at town for diamond lately, Shane co is really a wonderful place to go, for their good product and their very professional people. read more

I have recently been lucky enough to find the woman of my dreams and the love of my life. After doing some research to make sure I could make an educated decision in what I was looking for, I started shopping. I first tried some of the local chain jewelry stores, and they were ok. (3-4 stars by Yelp's rating system) I had heard the radio commercials for Shane Co. and decided it was worth a shot to try them out. This particular store is just over an hour from where I live so I decided to start online. The selection is incredible, containing pieces and designs I have never seen anywhere else, and falling into every price range (including mine). After narrowing my search I called this store and spoke to Ben, one of the sales reps. there. He was extremely helpful. He listened to what I had to say, was knowledgeable in his replies and, never once tried to force me into anything I either didn't want or couldn't afford. After some email correspondence, he helped me narrow my search to some specific options and made them ready for me in-store. A few days later at the store, I was greeted by Tracy, who picked up right where Ben had left off. She was an absolute joy to work with; easy to talk to, never pushy, and knew exactly how to help me in my specific search. At the time of this writing, I have a ring currently on layaway and will be picking it up very soon thanks to these specific people. To Mr. Shane, I have heard the things you do for your company, and I have seen the way your company treats its customers. All I can say is, quite simply and sincerely: very well done. To anyone reading this looking for a place to find the perfect piece of jewelry, I would highly recommend Shane Co. I would give them 10 stars, but sadly Yelp only allows 5. read more

My husband and I purchased my engagement ring (a one carat emerald cut solitaire) and our wedding bands at Shane Co. in 2008. We worked with Paula, who we absolutely loved. We had a fantastic experience each time we entered the store and the selection and service were the best we had ever seen. We have since moved away from Nashville and back to our home state of WV. I recently decided that I would like to add 2 half carat diamonds to my solitaire and create a custom three stone ring. At first, I considered having it done at a local chain jewelry store in our area (there are no Shane Co stores in WV). After a bad experience and an extremely limited selection, I decided to call the original store where my ring was purchased and see what they could come up with. I began working with Ben Wilkes, III and he immediately started working on creating a new ring for me. Within 3 days of our original conversation, he had found two diamonds that were exactly what I was looking for. Ben took the time to email me detailed pictures of everything and explain the entire process. He respected my budget and never pressured me at all. After deciding on the final diamonds and setting, I sent my original ring to the store and in less than two weeks, I had my new ring on my finger! Believe it or not, I trust Shane Co. so much that I did this entire transaction over the phone and via email. The selection, quality, and professionalism at Shane Co. are unrivaled. I would recommend working with Shane Co. and especially Ben without any hesitation. I now consider myself to be a lifetime customer and look forward to creating more jewelry with Shane Co. in the future! read more

My boyfriend and I were in Nashville for the weekend. We've been talking about an engagement for awhile now so we thought we would go look at the Shane Co just for fun. We had no idea they were outside of STL, where we always heard the famous commercials. As soon as we walked in, Gini greeted us and immediately took us under her wing. We had looked at engagement rings before, but never had an experience quite like this one. There was absolutely NO pressure for anything. Gini really listened to what I was looking for and totally accommodating to my endless questions. She never made us feel bad about a budget, or not quite sure what we wanted. It was an amazing experience to find what might possibly be THE ring, and actually enjoy our time there. Then Sarah came and helped us determine size and quality of diamond we were looking for while trying to remain in our budget. Both of those girls made us feel 100% comfortable. Would definitely recommend them to anyone! read more

I took a bit of a fall, bent my engagement ring and lost a diamond. I thought about taking the ring to a local jeweler in Houston since there is not a Shane location in Texas. However, I decided that I wanted the original jeweler to repair the ring. I called the Franklin, TN location where my husband had purchased the ring 6 years ago. I was transferred to Ben Wilkes and I told him my story. First off, he asked if I was okay which was very sweet of him. I was totally prepared to pay for the repairs, but he said that they would take care of it. Due to the extent of the damage, the ring had to be sent to another store in Indiana and then shipped back to Tennessee. Shane also paid for the ring to be shipped back to Houston. Thank you so much for your wonderful service! It is time for you all to open a store in Houston and show these Texans how it should be done. Kortney M. read more

I heard about Shane Co. on the radio and I had already shopped at every other jeweler for an engagement ring, without luck. I decided to try Shane Co. and I had the best shopping experience of my life. My first impression was that the store was very well lit. They don't have anything to hide with special case lighting like other jewelry stores. I love that the salespeople are non-commissioned. Our salesman was William F. He was very patient, knowledgeable, and let us look at as many rings as we wanted. Their ring selection was enormous and I was surprised at how much was customizable. They have great prices, so we were actually able to select a ring/diamond that would have been out of our price range at other jewelers. I am ecstatic about my engagement ring and the great experience I had. Before Shane Co., I thought I would have to settle for something less than perfect. read more

Best experience I could've ever asked for, plus more! Sammy Barker helped me find the PERFECT ring, it is breathtaking! I couldn't have imagined one better! The Shane Co employees are so friendly and want to find what matches YOU 100%. You have your own personal "ring finder" and their undivided attention, so no waiting around trying to decide things alone. Not only that but the price is right! (I didn't buy mine of course, but for him it was!) Also, Shane Co has original styles... Not a million duplicates of the same ring. So more than likely, you will probably never run into someone who has your ring... :-) They have so many great styles and options, couldn't have picked a better place to go! Thanks so much Sammy! read more

I just spent a new car on my girlfriends engagement ring. I put a lot of effort into this over a month, spending time at Genesis and Tiffany, but kept coming back to Shane. Unless you buy one off an individual who got divorced or something (bad ju ju?) I think it would be hard to find a better deal for the same quality (I tried). I worked with Sammy who spent multiple hours with me on two different occasions for zero commission. I hate shopping and she made it pretty enjoyable. The only reason I don't give 5 stars is because they just took a bunch of my money. But for what I got, I think its a good deal. I def. recommend this place. read more

A few years ago when we were looking for an engagement ring we went to Shane Co. and agreed the service we experienced wasn't the best. We walked in on a Sunday afternoon and wasn't greeted. My fiancé and I spent a while looking at the counter before anyone greeted us. I was disappointed that there wasn't any fitted rings to try on. This is what I had expected. The diamonds were absolutely beautiful but the overall experience in the store wasn't the greatest. We went somewhere else and I got the ring of my dreams! read more

Let me just sart by saying "thank you"! Everyone here was so helpful and kind. Working with Sammy was a treat. She was very knowledgable about the inventory and we struggled with choices she was patient and described the pros/cons of each without pushing is in either direction. The store is a must stop shop if you are looking for an engagement ring. The selection is great and unique and the prices are fair. Love you guys and will be coming back for many future jewelry purchases! read more

My fiancée purchased my engagement ring from Shane Co. As a customer service manager and a current manager of a retail store I would like to say hats off to Sammy for her above excellent customer service. She took the time to teach us about diamonds and assist us in finding just the right diamond for my ring. She made the process fun and helped reduce Scott's stress on the purchase. A+++++ rating in my book! Sammy you are the best. read more

Just a guy looking to organize a ring for his girl. these guys are really well priced and we dealt with a gentleman called Ben Wilkes go there and ask for him to serve you. i have never received such helpful service ever. the guy helped me sort it all out even when we came back to resize it was no problem. really impressed. very one seems to be like that though but i was impressed. read more

Very impressive knowledge from the staff. I've been to Shane Co. 2 times and each time someone different assisted me, and i can honestly say that if other jewelry stores were half as good as them they would still be bad. do yourself a favor and go the Shane co. first then see how the other stores treat you, when it come to selecting the product. read more

My fiance and I have had the best experiences at Shane Co. They were so helpful and polite - they have made us feel great about selecting our engagement and wedding bands. They really know how to make this special time even better! read more