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Shana Can Coach

5.0 (2 reviews)
Closed • 9:00 am - 3:00 pm

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1 year ago

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I had contacted this behavioral health group to see if I could get couples counseling for my…read morehusband and I. When I spoke with Iris she said she would check for any availabilities and unfortunately there were no providers available at that time. I guess I made sort of a distressed sound since the process of trying to get a counselor had been going on for weeks and had been very frustrating but she told me that she would look up our insurance and see if she could find any doctors that maybe we hadn't heard of before and would text that information to me. She texted it less than an hour and a half from my phone call and I was sincerely surprised because literally do I do not usually speak to such nice people and then they do me a favor, a big ask, without even me being their customer. To be honest on my very first phone call we were able to get a therapist and we have an appointment with next week, and an appointment a week for the next month. I felt that Iris went way above and beyond for somebody she didn't even know and those are the kind of people that should be rewarded and thanked and normalized. Thank you Iris for all that you did, especially for a faceless stranger on the phone.

I scheduled a therapy appointment for my teenager, which in itself can be difficult since opening…read moreup to someone new is already a challenge for many kids. The appointment was set for 10:00 a.m. with Victoria Beltran, and all paperwork was completed online in advance to avoid any delays. We arrived on time and waited for over 30 minutes. At approximately 10:35 a.m., the front desk staff, who was very kind,came out to inform us that Ms. Beltran was still in a meeting and that we would need to reschedule. This experience felt unprofessional and was a significant waste of time. More importantly, it has caused my teen to second guess whether she even wants to pursue therapy now, which is extremely discouraging given how difficult it already is to take this step.

Shana Can Coach - c_and_mh - Updated May 2026

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