I'm new to working in the area and I was excited when a coworker recommended Shamrock Nutrition to me! I arrived and saw that they were taking orders at the door due to COVID-19(which was great!) and that there was no line even though it was around lunchtime. I had tried to locate a menu online prior to heading over there but I couldn't find one, so I took my time reading the menu that was posted in the window after I had arrived. Well when I turned around a group of 5 people had gotten in line, so I took my place behind them (which was fine!) After waiting a few minutes the group turned to me and told me that they noticed that I was there before them and I could go ahead of them. I thanked them and went ahead and waited in the doorway. I observed the lady (I believe her name was Mel) taking orders over the phone, as well as the person in front of me, she was polite and friendly and offered them $1 to check in on Facebook. Well then it was my turn - she literally looked RIGHT past me as if I didn't even exist and started talking to the group of 5 and asking them what they were getting today. I felt discouraged but gave her the benefit of the doubt - that maybe she was overwhelmed and moved back behind the group. Once they finished and I finally got to the front of the line again, Mel was incredibly rude - I asked about the the calorie count for the shake I had chosen and she just pointed to the menu saying "it SAYS no more than 250 calories" - she asked me for my email address, didn't tell me for what reason, didn't provide me a receipt and acted like I was annoying her when I asked for more information about one of the flavors of shakes. And I was not offered $1 off to check in on Facebook, even though I had listened to her tell EVERYONE else. While the interactions I observed before me were warm, friendly and welcoming - when it came to me, it was as if I was a bother to her, as if I wasn't welcome at the establishment. I then watched as the group of 5 shakes came out, then the shake for the gentleman who arrived and ordered 5 minutes after I did and I still waited. When all was said and done, I had arrived at around 1:05pm and I did not leave until 1:41pm(making me late getting back to work.) By the time I finally received my shake from the younger lady (who was equally as rude) Mel did half way attempt to apologize, because she could see I was upset. I never EVER write negative reviews, but I was SO upset - my coworker described a warm, uplifting place with healthy options, and I have never felt so unwanted in a place of business. The shake was tasty and I've always been interested in Herbalife, and I was looking forward to having a go to lunch place - but I will absolutely not be back. read more