The whole staff is amazing!! We went there for the 1st time about 2 weeks ago and it was my child's…read morefirst trip to the eye doctor. The staff are professional and very knowledgeable. Dr. Laird was so sweet and kind, and made sure she explained everything to him and how the testing worked. We just went to pick up his new glasses yesterday and they were so friendly and sweet, and worked with him to make sure they were fitting him properly. They even were able to replace a nose pad on my sunglasses. Would recommend a 1,000%

On June 28 I ordered prescription glasses from Vision Hub on Eglin Pkwy in Fort Walton Beach. They…read moresaid it would take 7-10 days to come in. Paid $626. by Visa debit. I received the glasses on July 17. Within a week one of the lenses fell out. I went back to Vision Hub and they made an adjustment. A week later lens fell out again. Finally on 3rd time they ordered new glasses on August 12. On September 3 I went to Vision Hub to ask about my glasses-have STILL not come in!! An employee told me a manager was not available but he would be sure to tell them I was pissed, and someone would call me back. September 4-I went back to Vision Hub, told same employee-OR ANYONE- has called me back. He told me the regional manager was coming in tomorrow(September 5) and would be bringing in my new frames- not what I was told was ordered on August 12! It is now September 5. No one has called me back-ever; I STILL do not have my glasses-I don't know for sure the new pair, a warranty replacement, was ever in fact ordered. I told the employee I was done with Vision Hub, that just wanted my new glasses-or my money back- and I will never spend another penny in that store!

I don't usually write reviews, especially bad ones but after my contact follow up appointment I…read morefeel as though this needs to be said. I want to preface that this review is not geared towards any front of house staff, they are all kind and haven't treated me wrongly. They are the reason this review isn't one star. On the other side, Dr. Kristian Edlund is not someone I would recommend. My first visit was about a month ago and I let his rushed cold demeanor slide. For all I knew, he was busy or having a bad today. My contact fitting appointment was another story. I spoke up about my right contact being blurry at the fitting. I compared my old contact prescription to the new one and pointed out that the new right axis was 020 but my old right axis was 180. He then made two comments that were very unprofessional. First he stated "that's why that information is important on your first visit." I stayed quiet but upon reflection, my intake paperwork never asked for my old prescription and I was never asked about it during my first appointment. In fact, my first appointment was super fast as he was in and out within no time. I thought it was the doctors job to create a prescription based off of the new eye exam? So that didn't sit right with me. After that, I explained to him that when I close my left eye that the right eye is blurry. He then stated "It's a good thing you don't walk around with just your right eye open." He proceeded to say "most people walk around with both eyes open" Congrats, you are 100% correct I do walk around with both eyes open but I am your client who is letting it be known that one of my eyes is blurry. I feel that there was no need for such a comment. I wouldn't have had to see which eye was blurry if I had noticed my eyes were perfect after I put in the trial contacts but they weren't. Last I checked, even with both eyes open if one eye is blurry that is going to mess with my entire vision. It felt like a mess up happened and it was trying to be blamed on me. I do not appreciate being talked to in this manner and feel as though other people deserve to know how this doctor treats his patients. I have been seeing eye doctors for the last 20 years of my life and have never felt so belittled. Personally, I would stay away from Dr. Kristian Edlund if you have a choice.

Doctor rushed the process and told me I'll get used to the glasses when they were giving me trouble…read more. The customer service was amazing but the doctor is by far the worst I've been to in my almost 20 years wearing glasses

I needed a flexible case for my sunglasses and the very nice lady quickly hooked me up with one of…read moretheir business cases at no charge! I was out within a couple of minutes. AWESOME!

Picked up glasses and young lady got angry and ask another person to adjust and properly fit my…read moreglasses and have noticed one arm sits on side of my head causing headaches and metal at top of frame sticking out... new frames damaged by your employee that was in a big rush to get me out of their store after getting over 600 dollars for 2 pair of glasses...

Eye doctors here are fake...told me my eye was fine when in fact i had a cataract...identified by a…read morereal eye doctor latter, these people here will make you wait near 2 hours to even see so called doctors....total Farce.

I was told they could not see my 69 year old father for an emergency eye exam after experiencing…read moreflashes in his eye site while traveling here in Fort Walton. I explained that his Eye doctor instructed us to get an exam immediate but the staff chuckled and said we are booked until June ha....ha... not sure what their definition of an emergency is but I wouldn't give them a look if you really need help.

I had my first experience at Family Eye Care today. I felt welcomed and at ease with my visit…read more Dr.Fregger was so great! I loved his attitude, personality, and thoroughness. He got to know me and made me feel comfortable during my eye exam. The staff was warm and helped me understand what my insurance would cover and answered all of my questions and helped me pick out a pair of frames. I would absolutely recommend to anyone!

Always an excellent and pleasant experience. Our entire family goes here…read more Doc is always engaging and will see how you and your family are doing. The staff are extremely courteous and helpful with setting up appts and helping with your exam.

This eye care provider was one of few who accepted my insurance and was worth the drive from…read moreMiramar Beach. Terri - the receptionist was terrific-very accommodating with a welcoming attitude. Doc has years of experience and is up to date on contact lenses. Got glasses too and well pleased with them also.

Avoid at all cost. Rude customer service and they will scam you..................................read more

Dr. Doolin is one-of-a-kind. I've been seen twice for some eye problems, the latest being a…read moreserious burn to the inside of my eye. The office staff was wonderful and got me in the same day. Dr. Doolin took a lot of time to explain what had happened to my eye and the course of treatment. Because this happened on a Thursday, and they were going to be closed Friday and the weekend, he opened up the office on Friday for a quick follow-up visit so he could check that my eye was healing properly. That shocked me (in a good way). I've never experienced a doctor who cared about the wellbeing of a patient like that. I'll never go anywhere else for my eyecare.

Called this place told them about eye problems as I'm going through a medical emergency and they…read morerefused to help. They also invalidated me, argued and refused to give names as I'm going through a panic attack telling them I am going blind. DONT GO HERE. Even asked to just speak with a doctor and offered payment for that bc I had no way to get there and they said it isnt worth her time. Her time is more important than my eye health and vision. She's about a dollar not your eyes

I've been a patient here for about a year and have no plans to look for a new optomotrist. Dr…read more Bazarte does a really thorough eye exam, doesn't rush through the appointment and answers all of my questions. There are a good selection of frames and the turn around time is pretty good if you need new lenses or contacts.