He is very busy and many seem to like him. However, for me the service was subpar. I took my Husqvarna snowblower in for a tuneup and it does run better, however, two things that were fine when I took it in, no longer work. There is a RUN/STOP switch that worked just fine when I dropped it off that no longer works. He says he didn't do anything to it, but in order to take the cover off he has to disconnect somethings which I assume didn't get reconnected correctly. Also the stem of the choke either got cracked or broken, Shortly after I got it back the chock knob and stem came off. In looking at it I could see that the stem for the choke valve was broken. I've tried epoxing it and hope it will hold. We will see. I won't be using this business again. In addition the charges seemed to me to be on the high side. On the plus side, I now know a lot more about the mechanics of the snowblower. Wish I would of just done the tuneup myself. read more