We love the food and shakes. Today I was not impressed with the service. I had my 9 year old with me and one of the employees had her friends in there sitting around the bar. All teenage kids cussing up a storm. I had to move my child because they were being inappropriate. All the while the employee they were friends with was laughing it up. The food is great but I will definitely think twice before bringing my daughter back in. Very disappointing. read more

While is still stand by the deliciousness of their strawberry shake and fries, I can't ignore the fact that the service is hit or miss, more often miss than hit. I'm frequently go without a greeting yet those entering after me are verbally welcomed. I'll continue to enjoy the food, but don't visit expecting consistent customer service. There's a chance you won't find it. read more

I was a chef for a LONG time, which I say only to establish the fact that I know quite well what the problem is when a restaurant doesn't perform up to even the minimum standards of food service. I also make better hamburgers at home than I've ever had in public, so I admit to being pretty hard to please. In the case of Shake, Shake, Shake, though, a 12 year old could have told you what was wrong. We had heard a couple of okay reviews of this joint and we love hamburgers and were passing by, so we decided to try it. It was about noon on a warm, sunny Sunday and my wife, who is wheelchair bound, asked if we could sit out in the restaurant's back yard - not "patio" or "deck" but a fenced lot with gravel paths, across an alley from their back door, with no shade except at maybe three of the ten tables. I walked in, read the menu, went back out and told my wife what was available. I went back in and spent 25 minutes standing in line to get to the cashier to **place** our order. I ordered and went outside. And we waited...another 20 minutes. Now, we're at 45 mniutes in and our shakes arrive. I actually wanted the shake with the meal but, by then, we were grateful that we were getting anything at all. The server asked if we also had food coming and we said yes. She agreed to go check on it...and we never saw her again. Five other tables that arrived after we did did the line and got served their meals...while we continued to wait. We waited another 25 minutes and still no food. The restaurant is busy, so I'm REALLY trying to be patient. Finally, 50 minutes after placing our order and an hour and 15 minutes after we arrived, heat made me snap. I walked back inside, carrying the plastic number thay had assigned, and stood in the server's station. A counter worked asked if she could help me and I handed her the number. "I need to check on this," I said. "Oh, I'm sure it's coming soon!" she chirped. "No," I replied, "Soon has already passed. I need to see if you have this ready now." She went off and talked to another woman at the kitchen door. They talked for several minutes. The other woman went into the kitchen and checked. She returned and spoke to the counter lady, who came back and said, "They're working on it right now. Would you like a free shake?" "No," I replied, "I had a shake. What I need is our food." Now, we're at 58 minutes. This is a BURGER JOINT, remember, not a white tablecloth restaurant. People eat at burger joints because they're fast. Finally, an hour and six minutes after we placed the order, she came back with a bag. "Now," I said, "I'd like to speak to your manager, please." She had a phone in her hand and she called the manager, a woman named Nina. I spoke to Nina and told her that, in 30+ years running restaurants of all types, I had NEVER had a customer wait an hour for ANY order and suggested that, if they were not capalbe of producing their food in a decent time, they might not want to have so many seats available. Nina apologized and said I should tell the woman I was talking with to give me my money back. She was talking to the cashier and I walked over. "Nina says for you to refund my money." They looked through the tickets and handed me $15. "The total charge was $22 and change," I replied. "Did you get your shakes?" the cashier smirked. "Yes," I replied. "Did you drink your shakes?" she sneered. "YOUR manager said for you to give me my money back," I replied, "She did not say anything about negotiating." She sighed and rolled her eyes theatrically and started digging through the tickets. Finally, I had enough. "You know what? Never mind. Keep it." And walked out. The burgers were dry and had obviously not been assmbled fresh off the grill. The buns were standard food service pasty messes that fell apart. The "special hickory sauce" was ketchup, mayo, and liquid smoke flavoring. The bacon was thin enough to read through. And the onion rings were even worse. If it were possible, here, to give a rating in negative numbers, I would go as low as I could. I know some people may be just fine with crap burgers served cold and very slowly. I'm not. I know how long it should take a kitchen to turn out a burger like that and the fact that they couldn't indicates that they're trying to serve too many people and their kitchen isn't capable. This was one of the worst restaurant experiences I have had since moving to Washington, 24 years ago and is easily the worst of my time in Tacoma, which is crawlin' with really good restaurants. They still owe me seven bucks and I'll never collect because I'll never set foot in the place again. Disgusting. read more

This is one of our favorite places to bring our teenage girl, she says it's aesthetic! They have an awesome after school burger deal for kids called the after school special for $1.99 you can't beat it. Great food and shakes plus aesthetic atmosphere! read more

My husband and I went here for lunch yesterday and were so hopeful of experiencing a good burger joint. We had sticker-shock from the prices but I hoped that meant the food would be extra good. We both ordered the classic burger with cheese. We added an order of regular fries, sweet potato fries, Umami Bomb sauce, a chocolate shake, and a butterscotch salted caramel shake. The shakes were very sweet but full of flavor. The salted caramel was VERY salted which was off-putting by the time I got to the bottom of the glass. We liked the pepper on the regular fries, that added a bit of flavor. The burgers were disappointing. So small for the price. The beef patties were so thin in places they were disappearing. Nothing to sink our teeth into. The special sauce was flavorful, but over-powering by the end. The Umami Bomb sauce was just that, a bomb of flavor. I couldn't come close to finishing it and felt is was a waste of money. I was over-whelmed with all the strong, varying flavors and they didn't blend well together. The amount of salt in/on everything was too much for me. To sum up, the first few bites of each item was good and flavorful. But all that salt and competing flavors added up to a stomach-ache for both my husband and me. I might go back for a shake, or regular fries. But only one thing at a time. And I'll get my burgers elsewhere like Little Holland or Frisko Freeze. The staff was friendly. The milk-shake counter is cool. The decor is fun. I agree with other reviewers about the weird place to order, and the weird way customers are supposed to pick up their drinks and food. I can't imagine how that works well on a busy day. I hope the owners find a way to either bump up the amount of food given for the price, or lower the prices. There's always adjustments to make to any new place and I hope this one succeeds. read more

A Shake Shack knock-off that has great shakes and OK burgers and fries. Shake Shack, Shake Shake Shake. Sounds a lot alike doesn't it. That's intentional I'm sure, as is the entire concept of the place. Finally got around to trying the place out. It's good but not great. After reading the reviews, I was ready for the price. $12 for a bacon cheeseburger, fries and a large coke. I found the burger to be reasonable size, not huge, but not tiny either. The large fries were generous enough. I'm sure glad I ordered a large pop, as the small one is so tiny that they should be embarrassed! Seriously, it's the size of the one you get with a kid's meal at McDonalds, and costs about $1.50. Spend the 50 cents more and go large. The food was good, especially the fries. I ordered the steak burger, without the steak sauce. The bun was fresh, the meat was good, the bacon tasty. All in all, pretty good. The shakes here are the real winner. Old school, real ice cream and thick and wonderful. They're what make the place stand out. If you're not having a shake, then it's just another burger joint. So, what could be better? Make the small pop big enough we don't feel ripped off. Don't nickel and dime us on all the extras. A $6 burger should have cheese on it. Print up some menus, so we can read them and take them with us. Most of all, if you're going to charge $12 for a burger, fries and a coke, they'd better be big and really good. These are good, but they aren't big. If the place wasn't quite as expensive, I'll bet it would be packed. Go visit Five Guys at the Tacoma Mall and see how they do it. The $6 burger there has any topping you want included, no extra fee, and it's big. The fries are good, and servings large. It's not much cheaper, but you get a lot more for the same price. read more

Top notch food, and a friendly environment! They also provide high chairs which is a plus. The only downside is that they are often very busy, but that just tells you how awesome their food is! read more

Went to shake shake shake tonight a couple hours before closing. When we walked in to order the blue haired cashier informed us we don't have any shakes or ice cream and we are all out of fries. There were other customers sitting and eating with fries and shakes. I think they just wanted to clean the machines early. read more

In a word: Expensive! In two words: Outrageously expensive!! I've never spent $20 on a burger, fries and a shake until I went to Shake Shake Shake! Sadly, I can't say that it was anything like what I'd call "worth it." The burger was small, even though I ordered (and PAID for) the extra patty. It was supposed to be a green chile cheeseburger, but the cheese was nacho sauce from a can and the overall effect was pretty nauseating. The fries were crispy but cold and too few for nearly three bucks. C'mon guys... potatoes are cheap! Be generous! My shake was soft-serve with chocolate and peanut-butter. I don't know why, but they used super chunky peanut-butter to make sure you couldn't use a straw. Oh, did I mention that the staff is rude and lazy? You're required to stand at the register and place your order... but the menu is on the wall in another room. Apparently this is a memory test of some sort. The reality is, all the servers are just standing around and there's no reason they couldn't come take an order at a table, especially for $20!!! They get 2 stars only because the place was clean. Otherwise, Shake Shake Shake is definitely a one-star experience with a high price-tag.. read more

Was told it'd be a fantastic experience; found it to be lackluster. I had the Classic... it was fine but for the money Frisco Freeze is way better to me. I enjoyed the fries but 70 cents for a small cup of tarter sauce is just silly. I might try them again but I won't go out of my way. read more

This place has sooo much potential!! The shakes are great, Nathan's hot dogs are the bomb, the sweet potato fries are delicious & the decor is really cute. The prices are ridiculous!! Way over priced for what you get. If they lowered their prices and stopped over cooking the dogs, I'd be a regular. read more

Perfect classic burger joint. Food was great and super cheap. Cool 50s diner vibe, and great location. Casual counter service. This will be my go to burger spot! read more

We (two adults two children) decided to try Shake Shake Shake last night around 7pm and they were packed. There was a line about 8 people deep. We decided to go in since the sign on the door stated that there was a limited to go menu and thought this would be an option if seating didn't open up. The VERY limited seating was all full with people, some even sharing a chair. When we finally got to the counter to order I asked about the limited "to-go" menu and was informed that they were not doing any to go orders. Humm, limited implies that they do some sort of menu right? No, the policy is if they are busy they don't do to go. Here is a thought get more seats! We had to wait a good 15 minutes for four spots to open up at the bar. Be prepared to hover like a vulture. I noticed that there was only one kids item (I think it was a grilled cheese). My six year old wanted a plain hot dog (you'll be charged for the price of a Tacoma dog) and a shake and my ten year old ordered the Shake cheeseburger and a shake. The hotdog was way too big for a small child and they couldn't even finish the shake. So , if you order a shake for a child make sure you like the flavor as well or you just be wasting half an adult shake. Another tip, the man who yells out the shake order number did not appreciate having to deliver the shake to the opposite side of the bar. Service with a smile? Nope, service without a word or a nod of acknowledgment. Sorry mister I was a first timer who didn't know the protocol. The food was good, for the price I was expecting a bit better. The kids liked the shakes. I hope they work the bugs out, it is a cute place that complements Stadium District. I hope they get some sort of menu for smaller diners, that is if they want to attract families. I am debating whether we are going to return anytime soon. For the four of us to eat there (minus one drink) it was over $40. read more

This place is located on a corner, so you need to know where your going or you'll miss it.... When you first come in you order and pay then sit where you please. It's pretty pricey for a burger joint. Everything comes separate, meaning you pay for a burger, then fries, and drink. So it can get a little expensive.. The burger is good has lots of flavor, the classic deluxe comes with a tangy sauce and roughly chopped onions (I wish they would have been rings or finely chopped). Overall it was a tasty but pricey meal... Sadly I wouldn't return.. read more

Shake Shake Shake - Super good milk shakes!!! - Burgers Near Me - Tacoma, Washington

Well it was a little disappointing. Hopefully there kitchen can get things together, took almost 30 minutes to get my food. The burgers(steak and bacon/ hickory) were just burgers nothing special.i ordered a small frie with it but a small is tiny compared to the large the portions just didnt seem right. Frisko freeze is better for the taste and the price! I also had the real hot hot dog wich was enjoyable it has a bit of a kick but not spicy as you would think. Not sure I would go back so giving it three stars is being very generous read more

Given the swank styling of this place I really wanted to love it, I had hoped it would be a good local spot for lunch. The menu is very limited, essentially they have burgers, hot dogs, fries, shakes, and sodas. Nothing was bad--my burger was good, my fries were good, my shake was good, just not great (I actually found my shake to be a little lacking in flavor which surprised me given shakes are really there big thing which is why I tried one as I don't usually order shakes). Overall it seemed a little spendy for average quality food. I wouldn't mind going back, but I wouldn't rush to either. read more

Great ambiance and good shakes, but ultimately can't justify a return visit for an overpriced cheap burger

since i noticed the owner was gaming the ratings with 5 star reviews, i decided to redress the situation and lower my initial rating. i also need to amend my review: no way that's a 1/4 lb burger for 5 bucks. it's actually an eighth of a pound. puny, overpriced, nondescript food served by disdainful teenagers. have at it, tacoma. read more

Wonderful atmosphere and service. Love that they have the vegan option if the beyond burger. However, I wish that they had more vegan options available to the growing vegan community in the area. Possibly vegan shakes???? read more

Best "fast" burger in town. And the fries are pretty great too. Groovy spot for a fast food alternative.

This place is cute. Its priced really well. The veggie burger is good! But I still think its weird that they dont have tomatoes.. or extra garnishes if you want them (i.e. avocado) ... The fries could be better (toothpick fries) but the shakes are pretty good! Definitely has an In and Out feel. Definitely worth a try. The cashiers were kind of ditzy.. ... but youll get over it. read more

Had a Nutella Shake a classic burger with cheese and bacon and some sweet potaoto fries with the Umami sauce....it was incredible the burger was juicy the fries were perfect and the shake was delicious and not over powering. Im so excited this restaurant is open some of the best food ive had in Tacoma read more

Super greasy gross hamburger I'm feeling so sick. French fries were shoestring and over cooked. I will never try again

What a disappointment! Ordered 2 burgers, fries and tater tots. My "deluxe" burger had onions which I asked NOT to have. I guess deluxe means that one piece of flabby lettuce is added. My grandson's fries were cold, tasted old, not salted. Tater tots were generous and fine, but I can make tater tots at home for less than $32! read more

Delicious diner burgers, shakes, and tots! Staff are incredibly kind! Not always the cleanliness tables when busy!

Usually this place is awesome yesterday it was disappointing. I got a hickory burger the edges of my parties were burnt. I also ordered bacon and there was a tiny itty bitty piece in the middle. Not worth the money. The burger tasted ok till the burnt ends. What disappointed me was the kitchen manager she was rude and came off as if she thought she was better than us. She offered to refund the bacon (which she did not do) and stated that the rest of the bacon must have fallen off. I really did not like her or her lack of respect for customers. read more

Tacoma's answer to Dick's...friendly service, awesome messy burgers, and amazing shakes. Being a Stadium alumni, I had to try the Tiger shake made with Roca bits...fantastic! Worth the wait the second day of it being opened. Didn't try the fries but this place is going to be wonderful for all the students after Friday night games, and packed all year by locals wanting to grab something tasty. Nice work! read more

Never been to nor heard of this place before today. This place has an old time diner style feel to it. They specialize in milk shakes and my latte shake was delicious! We did wait quite a bit of time for our burgers to come and people who arrived later than us were being served before us, that's always annoying. We both ordered the special burger which is only advertised by a hand written piece of paper taped to the register. This burger had a cream cheese jalapeno popper on it and pepper jack cheese and secret sauce. It was probably the messiest burger I've ever had minus maybe a chili burger... The mess was very much worth it as the flavor was outstanding when that jalapeno popper was opened and the cream cheese exploded! I have one big complaint with the burger: the burger; where is it?! There was so many things going I with this burger that it felt missing! I guess it's not a fair review of the beef with a burger like this. I should have ordered the "standard" burger. No matter, this burger was delicious. The only issue with the place is that it definitely has a youthful vibe. That's not a problem at all - they serve beer and alcoholic shakes if you care - but just that there are a lot of preteens in the place. Not a big deal, just something to note. All in all, I'll be back! read more

Shake Shake Shake - Latte shake! - Burgers Near Me - Tacoma, Washington

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That TIGER SHAKE is my DOOM. I've gotten out of bed and gone down and bought one before! it has chocolate and caramel and almond rocha. I just can't even. read more

Big Nope. Would rather go to McDonald's the Evening show brought us there due to the extra shake ..... did Not happen my kids were like What? 50 buck life lesson. Uggg that place Sucked. read more

Delicious Swiss mushroom burger and onions rings. Fast delivery and a very nice gentleman delivered it quickly.

Super disappointed . My mom's veggie burger was super yummy, my chicken strips are a total disaster :( overcooked, and 2 out of 5 pieces are purely breading no chicken inside . Skinny fries were overcooked, they were hard and tough to eat :( sweet potato fries were almost blacken :( they were about the same content, skinny cut which is my favorite but they were super overcooked and hard and overly salted . I'm super disappointed , I was looking forward for fries . Who messes up fries and chicken strips ??? !!!! :( I don't think I will return for food, I might come back for a hot fudge sundae but I can also get that at Mc Donalds :( read more

I finally hit up Shake Shake Shake. I gotta say, the service was friendly and fast, the decor a bit eye gougey. The food was very hit or miss. I had the Hickory Burger which amounted to a 5 to 1 burger patty that had all the juice squeezed out of it with a press on a plain bun with too much mayo and iceberg. And for 5 bucks a pop I expect a bit more heft to my burger, or maybe some hickory flavor instead of the low grade grainy ketchup sauce they used. I don't know what your experience was like but for place that advertizes Burger, Dogs, and Shakes and burgers are half their hot food menu one would think a bit more effort would be called to the task. The hot dog on the other hand was inspired! An excellent quality dog that wasn't too greasy or chewy that was split and grilled perfectly. Didn't even need sauce it was that good. The bun was also fresh, a deal breaker for any serious frank eater, and was well toasted on both sides. The shoe string fries were okay, again 3 bucks for 5 ounces of potato is incredibly lack luster. But they were cut fine, cooked perfectly, and seasoned just so. The shakes were also evenly divided. I had the chocolate shake, as I figured that would be a good water mark for a place that serves them exclusively. And what I got was an expensive Frosty from Wendy's. They didn't use chocolate ice cream or even any real chocolate at all, just a couple lazy pumps from a Hersey's jug. The Banana Creme Brulle how ever was actually quite clever. To avoid the graininess one would normally have to deal with in a frozen custard they used real banana and eggnog to get that custard mouth feel as well as the heavy flavor of cream and egg. The only downside is that's almost all you could taste unless your spoon came across one of the blended chunks of banana. All in all, after a 25% tip, "that if you want to give them you have to do it when you pay at the beginning and not later after your meal" I got out of there paying 30 bucks for two adults. And both of us were still hungry afterwards. Kind of a let down as a place to eat, but if my sweet tooth was bothering me that's the place I'd go. read more

I like shake shake shake. Cool little burger joint. The food is pretty good but still too pricey for the quality they give. Great service. I rather just go in for the shakes:) Tiger shake is the best!! read more

My girlfriend and I had been anticipating the opening of Shake Shake Shake for quite some time. A burger and shake place with a vintage feel blocks from where we live? How could you go wrong? Our first visit answered that. We both ordered the Classic Deluxe, an order of fries, and milkshakes. I spent nearly 30 dollars, agreeing to tip on the oh-so-vintage iPad at the cashier's counter (before the meal, a pet peeve of mine). 30 dollars for a burger and fries meal? Okay, this should be pretty good. First, we got our milkshakes. Already half-melted and mediocre. But hey, they put sprinkles in them, so there's that. Then the 17 year old barked our order number from kitchen and it was food time. The shoestring fries were well seasoned, but underwhelming. Though we did enjoy the fancy Curry Ketchup and Umami Bomb dipping sauces. The burger was quite frankly a joke. I believe the phrase "$4 for this?" was uttered 4 or 5 times. Far too much lettuce and far too little actual burger. My burger patty was burnt and minuscule, and my inner carnivore was depressed. The meal would have been a let down at $15, but $30? I could have taken my lady out for a proper meal at one of Tacoma's good restaurants. I understand that you're not necessarily paying for the food, but for the atmosphere as well. But next time I'll just grab some Frisko Freeze and watch Happy Days. read more

WARNING...if you don't mind over paying then please disregard. The shakes are good and are reasonably priced. Everything else...not so much. The burgers are good, but I can get the same thing at Frisko Freeze for half the price and I can get a double cheeseburger still cheaper than the basic cheeseburger at this place. For 2 cheeseburgers, 2 fries, 1 shake and 1 coke, our bill was $28.00. Yikes!!! My biggest problem is within that total bill was a 15% GRATUITY tacked on to your bill that you have to pay for NO SERVICE! You have to walk in, order your own food, seat yourself, pick up your own food at the window, and then bus your own table. Umm...so what is the gratuity for??? I will not be going back. The food is just not worth the price. read more

Ok, after having visited this place now at least 5 or 6 times, my original comments still stand. I can add that the food seems to be very consistant and the service is much quicker now. It appears for a new business they are hitting their stride. My favorite burger has become the Hickory Burger w/ cheese....Wow. read more

Probably won't return. Service subpar. Felt like i was "bothering" them. Got my order wrong - never got my fries though pretty sure I paid. I ordered a malt, there is no way they put the powder in. After the food came, I asked from my seat if they had ranch and one of them yelled back "it is 75 cents" but never brought it to me. I think our waitress was too busy watching her own son, who was sitting at the counter. Onion rings good but WAY TOO salty. We could only finish 1/2. Shake (not malt) was tasty. Burger was o.k., kinda messy and fell apart easy. The service really blew it for us today. Owner needs to pay attention to this. read more

Today was my first time here. My husband and I went in for lunch. We ordered 2 mushroom Swiss with chicken (instead of burger patties), tater tots, a tiger shake, and a frozen latte. Let me just say that this place needs to stick to their name sake and forget about the food. We assumed the chicken would be grilled but it was greasy fried chicken strips. We asked for no mayo but got it anyway. This doesn't exactly seem like the kind of place where you'd want to send your food back. The tots looked so bad I didn't even try them! My husband ate maybe two of them. The shakes were good but honestly the service and lack of cleanliness would definitely not bring us back. Our lunch ran us just over $30. Overall, shake shake shake was bad bad bad. read more

I have to disagree with another comment, this is not Tacoma's answer to Dick's. Let face it Dicks is Fast! This is not Kid Valley quality or tastiness either. I'm not a fan,- read more