Honestly, I was shocked at the service. Hands down the best customer service I've ever had in a fast food joint (unless you're in the South). They actually checked on me and offered to bring refills! I don't eat fast food often (almost never) but in my entire live I've never had anyone check in at a fast food place in this state. It's hard to find vegetarian food to go so my options in the area were limited - however, I was not disappointed in this mushroom burger! It was fried perfectly, cheesy and had a great sauce. And it was a nice, small size so it wasn't overwhelming. The fries were great, definitely spicy though! As far as fast food places go it was very clean, plenty of parking and easy to get in and out of. read more

Shake Shack - Burgers Near Me - Tacoma, Washington

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Review: Very disappointing experience I ordered the Big ShackBurger with special sauce, which is the three-bun burger and costs around $13, along with a gluten-free burger and loaded fries with all the toppings and sauces. When my order arrived, the gluten-free burger and regular burger were stacked directly on top of each other, creating a serious cross-contamination issue. My order was also completely wrong--the burger had toppings I didn't ask for, and the loaded fries were basically disassembled, so I had to put them together myself. When they remade my burger, I specifically expected the Big ShackBurger that I originally paid more for, but instead I was given a regular cheeseburger. Overall, the order was incorrect multiple times, the food was poorly put together, and the gluten-free burger being placed directly against the regular burger was especially disappointing. For what I paid, I expected much better attention to the order and preparation. read more

My mother and I decided to give this place a try last night since it seems popular. We had burgers, spicy fries and the dubai chocolate shake. The food was decent but nothing to really write home about. The shake however was really not good. For $10 each shake, I was expecting some delicious chocolate and pistachio flavors but instead it tasted like thick milk. An extremely bland milky flavor with shredded pastry crisps and pistachio on top. No chocolate flavor whatsoever. This is a place that has "Shake" in their name so I'd expect the shakes to be the best part of the experience but it was actually the worst. If I come back for another burger, I'll get it with a lemonade or some fruity drink next time but with as dissatisfied I was with that shake, I won't get another shake here again. read more

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After building up an appetite walking through the mall, I stopped into Shake Shack for a quick bite. They have ordering kiosks and staff at the counter so it makes the ordering line quick. Plenty of indoor and outdoor patio seating. I ordered the Shack Burger lettuce wrap as a double, west coast loaded fries and a drink on the side. Considering my burger didn't come with a bun, opted for lettuce wrap, it was still super filling as a double and the fries on the side. Everything was cooked and prepared well - the lettuce wrap got a bit messy with the burger juices dripping, but it was so delicious, just grab extra napkins. The food tasted fresh and has that restaurant grilled flavor, not the average fast food burger! read more

Shake Shack - ShackBurger Lettuce Wrap - Burgers Near Me - Tacoma, Washington

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The restaurant was lively and busy, but still well-organized. It felt welcoming despite the crowd. I placed a pickup order at the Tacoma location, and it was pretty busy when I arrived. I had to wait a little longer than expected, but the staff was kind and helpful. They checked on me and my order several times, which I really appreciated. I ordered a lettuce-wrapped burger, and it was delicious. The vegetables were fresh, and the burger was juicy and well-seasoned. Even without the bun, it was very satisfying. Overall, I had a great experience. I'm really glad they opened a Tacoma location--now we don't have to drive far to get Shake Shack. I'll definitely be back, especially to try their milkshakes next time! read more

Shake Shack - Double Cheeseburger - Burgers Near Me - Tacoma, Washington

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Ordered online via the app. Food was ready at expected time. The inside seemed clean. Since this is a new location everything was looking new and clean. Lots of people dining in as well as ordering online for pick up. Food was fresh and hot. Burgers are not huge, but good. Nice crust on the burger. Better flavor than some smash burgers in the area. Prices are a little high considering you order everything separately and portionside are on the small side. About 6 small onion rings for $6, for example. They did just open and it is the holiday season...so, yes--parking is a little scarce. We will return. read more

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A for effort. We went shortly after the grand opening on a rainy Saturday. They still had a long line, and were churning out food as fast as they could. Therefore the burger was a bit smooshed and haphazardly put together, but tasted on par with other locations. Dare I say this location is actually faster in order-to-burger time than others! Ambiance is modern and pretty standard compared to other Shake Shack chains. This one is in its own building and not just a booth in the food court. read more

Shake Shack - Burgers Near Me - Tacoma, Washington

The highly anticipated Shake Shack at Tacoma Mall opened its doors on Nov. 12, 2025 and I couldnt be more excited. They offer both indoor and outdoor seats, and all the best of Shake Shack including app order and kiosk and in-person order and they are super fast and quality. My favorite here is their BLT, and Shack dog, and their shakes, which you cant go wrong with any flavor. And if you have not tried their regular "hamburger" (not ShackBurger but just their "hamburger" that comes with just the patties), try it because its simple and yummy, just good patty and bun! The restaurant is in their opening phase, so obviously they're very busy yet staff are so kind, customers are served timely. They keep busy with constantly cleaning tables and emptying trash and they also came by to ask me if my food is good and if I needed anything else. Pro Tip: If you place order "to-go," they package it up for you nicely so that you can still sit down and eat at restaurant if you choose to do that (theres a box inside the bag that you can use as a tray). One more thing: I did not notice any alcoholic bevvies at this location. Usually they have the ShakeShack house wines in cans but I did not see that offered at this location. I haven't been to Shake Shack in a couple of months so I dont know if theyre phasing it out or if its just not ready at this location yet. : ) This Shake Shack is located in outdoor type mall, "The Village," the newest part of the Tacoma Mall which is currently going through massive expansion phase. Next to Shake Shack, several new stores are coming including Dave's Hot Chicken and Gong Cha (omg!). Love Sac couch store is already open. There's plenty of parking and getting in and out of "The Village" was easy. I love using their app for promo deals and ordering ahead, so I definitely recommend that if you want to save some time and your dollas this holiday szn! read more

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I love this shake shack the food is amazing and I love the way it smells and the textures. Oh and I like the spicy fry seasoning, this is the best food I've had in my whole life! -not a joke Thank You read more

I love this place. Everytime I try to go to Dave's Hot Chicken next door the line is out the door and down the sidewalk. But that's OK, because I love Shake Shack's Smoke Shack burger and their frozen chocolate custard. It's the best!!! Thanks for coming to town Shake Shack. read more

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Love it. Love the batter on the chicken, love the burgers, the chicken bites and oh yeah, get the Korean style. The lettuce wrap burger is great but I did feel it more lettuce than expected but hey, most places would just put the patty bare on a leaf and call it good. Here it's wrapped and has tomato (hold if you want) and their burger sauce and it comes wrapped. Sodas are the usual. App is a great savings tool and for weekday lunch. Worth the calories to stop here. Glad the initial shake down () is over and the crews are running smoothly and making great food happen. read more

Shake Shack - Chicken Sandwich - Burgers Near Me - Tacoma, Washington

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I was standing in the lobby waiting a ridiculously long time for my food, (which was distasteful, truly spend your money elsewhere), I looked up from scrolling on my phone and there's a worker standing at the front counter, ignoring customers, with a napkin full of fries? Eating them? In front of customers? Who are waiting to be helped? That was absolutely disgusting. A good business doesn't allow it's workers to be chowing down on the clock. Especially worker's who are handling food. I asked a different worker for her name, Shelly, do better. read more

We went on Sunday late afternoon. We walked right up to the kiosk and ordered 1 single shake burger and a west coast chicken sandwich with fries, onion rings, a float and a shake. With tax was almost $50 for fast food. Just the sides and drinks were $25. The food came out fairly quick and the order was as placed. The fries were crinkle cut and crunchy and the onion rings were also very good. The sandwiches were hot and looked really good except for the bun, it was about the size of a baseball in diameter, almost like a slider with a 1/4 pound smash burger. So there was definitely more meat than bun. The burger was very good except for eating half of it without a bun. The drinks were really good but really overpriced. A good experience and good food but I will save my money because paying $50 for fast food for two seems really excessive. read more

Was excited for the people who love this place since we got a location down south. Its located in the newer section on the Macy's side of the mall, but across from Kizuki Ramen. Parking is scarce though. Probably better off finding regular mall parking and walking over. There are a few benches outside for outdoor seating as well as some tables inside. The food was just okay, felt like the other locations food was better. Service was questionable. But the main reason for my 1 star review is that my ma went to order the food, and paid. But come to find out that the employee themselves added tip! And was refusing to give my ma a receipt. What a crazy experience for being her first Shake Shake experience. Super disappointed for an employee to try a trick like this. This is fraud you know. So be aware and look at your recipts so you're not taken advantage of. read more

I like that Shake Shack made it all the way down to Tacoma, but it was very chaotic trying to order. I didn't know where the lines were to order at the kiosk and while waiting in line behind other people, there were people coming from a different direction that cut ahead and ordered at the kiosk. I also didnt realize that you could order at the front counter too. It seemed the staff were also very disorganized and confused. I ordered a side of fries, double shack, and smoke shack. When we finally got our food and left, the first think I always do is try the fries. We literally left not even a minute and the fries were cold. When we got home which took about 10 minutes, the burgers were also cold. It doesnt make sense for the food to be cold that fast. It seemed like our food was just sitting there after they were done and they forgot to call our order. read more

We're a fan of Shake Shack, but have only been to Nevada locations in the past. So we're thrilled to have one nearby. Burgers were overcooked and lacking flavor, would not order French onion shroom again. Major disappointment on that French onion one. Chicken shack was great! Crispy on the outside, flavorful and tender and juicy on inside. Fries were fresh and tasty. Chocolate shake was way too chocolatey. I asked if we could have it exchanged with a different flavor. The gal behind the counter snapped "she'll have to pay for a different one" mind you I took one sip of the chocolate. I thought how rude and poor customer service skills! The lady Shelly delivering orders in the dining area was extremely kind and told me not to worry that they would get it straightened out. She also told me a better option for that shake would be a "black & white" which is half chocolate half vanilla she said she didn't care for the chocolate herself as it was also too chocolatey for her. She was really going above and beyond and the only one that appeared to be working the dining room during an extremely busy time. I know they just opened and were busy. Just didn't appreciate the gal behind the counter's remarks and I think she was in leadership position. They did end up replacing it. I chose strawberry and it was really good. Will give them another try once the newness wears off. Parking was a bit of a challenge as that area was busy. Only going to get worse the closer to the holidays. read more

Shake Shack - ShackBurger French Onion 'Shroom Burger Chicken Shack Fries Chocolate Shake - Burgers Near Me - Tacoma, Washington

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NOT worth the price. Burgers are strange, small, clearly pre made, meant to sit and overcooked. Special requests we're paid for (grilled onion), but not honored. Fries we're unevenly seasoned. Mac and cheese was undercooked and sauce is just gloppy, melted gross velveeta. Our first and last time trying this place. Laughable​ read more

I tried the avocado chicken sandwich and a key lime shake. The sandwich was very good. The chicken was lightly fried and exceptionally tasty with generous portions of avocado. The shake was good but I'd go with a different flavor next time. My roommate had a cheeseburger that he loved and some fries that he liked. I'd go again despite it being a little expensive for the portions. Honestly, what restaurant isn't these days? read more

Better then the one up north, I enjoyed my burger here and there was barely a wait. I would go back and it's super close so I it could be a regular stop read more

I paid 20 bucks for a "large" drink, cheeseburger and small fry. The cashier tried twice to have me tip. The food was OK, but it was so small. The burger was plain, the sauce had no flavor and I had to add Catsup and mustard. The bun was good. read more

Shake Shack - Small condiment cup for size reference. - Burgers Near Me - Tacoma, Washington

First time visiting this location. I ordered on the tablet and the wait time was a bit long, but the servers were very friendly, patient, and mindful, which made the experience better. read more

Shake Shack consistently has excellent burgers. In time, they'll be able to manage peak times better. read more

Shake Shack - Burgers Near Me - Tacoma, Washington

Mean service and they forgot my food and I live in Federal Way I wanted to try this food with my family at first it was nice but after they were rude and when I call them to let them know to at least do a better job in checking the food they hang up on me like WHAT 1star never again I'm going back get better shake shack read more

Shake Shack - They forgot my Korean bites - Burgers Near Me - Tacoma, Washington

I think it's just because it's a new location and I'm hoping it gets better soon, but the quality just isn't the same as other locations! Ordered off the app and ordered shake sauce on the side, didn't get any and the sauce that was on the burger was so minimal you couldn't taste it! Hoping for a quick turn around! The layout of the store wasn't bad. Parking isn't great in the front but plenty of parking in the side and back. read more

Shake Shack - Fit Double ShackBurger - Burgers Near Me - Tacoma, Washington

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Kinda disappointed this time around. My husband had the rib sandwich. He said the only comment he could make about it was it was messy, and he would never order it again. My coffee shake was overwhelmingly coffee flavored. I really enjoy coffee shakes, but this was absolute overkill. As if they accidently dumped the whole flavoring container in. Please do better. You are way to expensive to make these mishaps... read more

The pictures are deceiving, the burgers are the actual size of sliders, tiny! $16 for a double bacon cheeseburger & $12 for a chicken burger, in this economy? The least they could do is sell a normal size burger or give you 2 for that price! Service: Pickup order was ready after 15mins of trying to find a parking spot on a Saturday evening. Had to ask for the ranch I requested and straws were not in the bag either. Flavor was decent! Cookies & cream milkshake was really good. read more

I'm glad this opened because it's closer to where I live. I've been twice since it opened and the food was great each time. It has the shake shack taste. I used the app both times. Once I got the text the food was ready. read more

Order received through Uber Eats was the first and last time I will order from them. I don't believe it had anything to do with the delivery driver once the order was picked up because I tracked the order in my phone. The food order from the burgers to the fries were cold. As if they had sat for some time. I had heard it was good but for now I was not impressed. read more

The driver saved the day, but Shake Shack's direct website and customer support are a joke. I placed an order on the official Shake Shack site and realized immediately afterward that I had accidentally entered the wrong address. We tried to fix it right away, but the entire system is set up to fail: Zero Website Options: There is absolutely no way to cancel or modify an order on their site once it's placed. Clueless Customer Support: The first online support rep told us to cancel on the website (impossible). The second rep took our correct info, made us think he was fixing it, and then said he couldn't help because he didn't even know how to navigate his own company's website. He told us to call the store. Broken Store Lines: We called the location directly, got transferred to the manager's line, and it went straight to a voicemail box that was completely full. If you are going to run a direct ordering site instead of using third-party apps, your support team needs to actually know how your system works. The ONLY reason this isn't a zero-star review is because of our delivery driver. He was an absolute lifesaver, stayed in communication with us, and manually corrected everything so we actually got our food. Shake Shack corporate needs to fix their broken platform and train their support staff. read more

Ordered at 12:15, did not receive until 12:45. I can't stress how terrible this service was. Everyone but me got their orders efficiently. Terrible service. They also let my float sit out and now it's just a sad excuse of a float, I don't suggest going here due to it being new. read more

Shake Shack - Root beer float - Burgers Near Me - Tacoma, Washington

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Food was perfect! Especially for just opening. There was a short line that moved quickly. Took maybe 5 minutes to get our order. Burgers and fries were hot and fresh! Everyone was very friendly. 10/10 will go again and again. read more

The customer service at this place was absolutely terrible, especially the lady at the counter. I ordered burgers with a beer, but they didn't give me the right beer without informing me first. I figured it out and told them, but she simply grabbed my beer without apologizing and claimed they only had that beer. It was as if she was blaming me for the mistake. She suggested I deal with the manager for a refund because they were busy. This ruined my lunch with my son! The service was awful, my burger was cold because I dealed with this drama and the lady was rude. I would expect more than a refund! read more

I would not recommend shake shack to anyone especially this location, they ran out of chicken burgers, ran out of lemonade, they took forever to serve us, the price for a meal for 2 was 50$ and a sauce cup had about an eight of it filled with sauce. I will never be coming back to this shake shack location and most likely not another shake shack read more

Shake Shack - Small portion size of a untouched sauce cup - Burgers Near Me - Tacoma, Washington

I understand this place just opened but I think the burger flippers need to slow down in the back. My daughter just bit into a raw a** burger. I called to let them know just in case another raw burger was sent out to someone else and they clearly did not care. I would have rather waited 5 extra minutes for my food than to have my kid bite into a raw burger. read more

Staff is amazing. Above standard. Even with just opening things are orderly and consistent.

Check your food before you eat! Nasty for $10 a burger. Worst experiences ever! The service was ok. read more

Shake Shack - Burgers Near Me - Tacoma, Washington

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Best burger E-V-E-R!!!!!! The fries shakes and burgers are absolutely delicious and service is fantastic!! I had a very large order and all the burgers, shakes and fries were 5 stars! Absolutely love this place! read more

Came here for the second time tonight. We walked in the door and there were people waiting to get their orders but not a single person was in line to order. As we approached the order kiosks, the employee at the front counter said "just so you know, there is a 40 minute wait". I replied, "really, 40 minutes" and she confirmed that was correct. They had at least 6 people working in the kitchen and 4 up front. I have no idea how they could be that unproductive. We left and will not be back. They won't last long with average checks that high and 40+ minute wait time. read more

Okay so we went during the grand opening twice. Now mind you, grand openings can be hectic and these two visits were chaotic. However, we were lucky and found parking in the lot where Shake Shack is located. We took the time to order on the app so our wait time was minimal. The chicken burger and the smokestack burgers were delicious! They were cooked perfectly! The fries were crisp and hot, yum! Will be going again soon, thank you for coming south! read more

After waiting 35 min went to counter to check status.was told it would be 10 to 15 min no apology. 15 min later served cold burger it had sat on counter whole time.wont ever be back will go to 5 guys. Just around corner twice the food for less money read more