Sadly my first might be my last, heard so much of talk about shake shack finally try it and could 100% say it doesn't live up to the hype. Let's start with the double Kburger look 5/5, cooked 5/5 texture 5/5 taste -1/5 for real over salty can't taste the Korean sauce flavor they talking about had to google it up and it said sweet and savory ain't nothing sweet about it just very salt I ask for extra sauce try it! Very salty and oily like just soy mix with mayonnaise very little flavor of the Korean fermented chili. I'm just like wtf is this shit, like McDonald's could have pull off a better one with off the shelves leftovers from last event promotion. Even the drink was okay. My best experience here was the fries it reminded me of high school fires we get for lunch and that's not saying much. Even the staff was kinda off when you bring up an issue about your burger not tasting anything Korean you don't tell them that the Korean burger. Fix the issue at hand ask the Question like what's it take like! Like it's my first time having it and all I could say is it's nothing like what google said. Flavor matters when it taste like a salty burger it's a salty review Had to add this, should have check the reviews first everyone is saying this place is just too salty like I'm not the only one read more

Pulled up knowing exactly what it was. Left reminded why it still works. The Shack Burger is familiar in the best way. Beef patty smashed thin. Edges crisp. Center juicy. American cheese melts straight into the meat like muscle memory. ShackSauce hits sweet and tangy without stealing the show. Bun is soft. Slightly shiny. Built to hug everything together. Nothing reinvented. Nothing broken. Consistency is the flex. The chicken sandwich plays backup but does its job. Crunch lands. Breading stays intact. Chicken is moist all the way through. Flavor stays clean. A little safe. Not the thing you crave. Definitely the thing you don't regret ordering. Fries are exactly what they promise. Crinkle cut. Hot. Well salted. Made for dipping. Cheese fries go heavy fast. Gooey. Indulgent. Comfort over finesse every time. Then the chocolate shake. Cold. Thick. Real cocoa depth. No ice crystals. No watered-down nonsense. Rich without tipping into too much. This is the closer. This is the reason you forgive everything else. The staff is what seals it. Management leads with warmth and it carries. Smiles feel real. Hellos land. Eye contact matters here. The line moves but never feels tense. Questions answered clean. Mistakes handled without drama. No attitude. Just fixes. You can tell the team actually works together. Orders called clearly. Help offered without asking. No panic energy even when it's busy. That calm sets the tone. You feel taken care of. That counts. The room stays bright and orderly. Busy but controlled. Families. Couples. Solo diners. Everyone moving in rhythm. No chaos. No lingering stress. It's giving... comfort franchise that still has heart. read more

Decided to stop in on our way to the mall! Their fries are incredible & the burgers are made to order! This location was clean & well stocked. The staff were friendly. Parking is a bit limited at this location, especially with Pilates next door! read more

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Not many parking spaces. Parked next door. Had to walk past an unhoused person sleeping behind the restaurant. Not much lighting around the restaurant at night. No ordering from a person, 4 screens available for you to input your own order. I was unable to use the BOGO so I ordered on the app. I saw two burgers placed in a bag. Waited a while, then inquired. It was mine. Not sure why they didn't call my name. I didn't receive a text until much later in the night. Fries were seasoned and cooked well. I enjoy the SmokeShack and was happy the app offered a BOGO. read more

Shake Shack Topanga - Inside - Burgers Near Me - Los Angeles, California

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Shake Shack on Topanga Canyon Boulevard was... fine. Aggressively fine. Nothing stood out except maybe the indoor and outdoor seating, which was nice enough while I tried not to get irritated by the one way car entrance. Whoever designed that clearly wanted to test my patience. It was a Friday and not even that packed, which tells you something. My family wanted to go, so I went along, but on my own I wouldn't bother. It's the definition of standard. If you're starving and already in the parking lot, go for it, but if you're looking for something memorable, you can do better. read more

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Whenever I'm in the area, shake shack is a must. First time getting the double smoke burger. 10/10. Little bit of spice and the patties were perfect. It is probably the best burger on the menu. I will be getting it everytime I go ! The cheese bacon fries were very disappointing. The bacon was crisp so can't complain about it. The cheese wasn't melted. It came in clumps. Not very appealing. The fries were crispy and a little crunchy. 7/10 The Oreo shake was pretty good. Good enough to sip on it and not struggle drinking it. The service was good. The cashier was very friendly and helped me choose my order. The inside of shale shack was spotless. Very clean 10/10 cleanliness. I spent $28 on 3 items. Was it worth the $28? No, it was not. But will I be back? 100% I will read more

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Its been a while since I ve visited this restaraunt. On the internet I saw the promo of korean bbq and I was excited. I was familiar with sweet and savoury unagi sauce, kimchi, samjang etc. from Korean cuisine. Non of that was in the chicken bites or burger - instead I got a tons of salt and tasteless food. You could tell the recipe especially on the sauce sauce were off. I can describe my experience as "the food not worth to come back for". The service was good. The place itself is cool and they play nice music . Also the place was almost empty which says something. read more

Shake Shack Topanga - Chicken bites and korean burger - Burgers Near Me - Los Angeles, California

Dropped in for a quick meal after visiting the mall. The fries are done just right and the Shack Burger always hits! Meat is juicy and flavorful with crispy edges and the fries are well done and crispy. Service is excellent and staff is friendly. Very spacious inside with plenty of seating options. read more

Great food great service shack burgers are all great and the sides and shakes are amazing as usual. I love Shake Shack. Only thing I wish was the burgers to be a little bigger. read more

The second best cheeseburger besides In N Out The food is always so fresh and the milkshakes are really good. I love how moist and fresh the bun is and meat is always really good! The fries are bomb. The place is clean and everyone is friendly. Great place when you want a burger that isn't In N Out! read more

Shake Shack Topanga - Burgers Near Me - Los Angeles, California

Ordered several items tonight and I came home missing the hotdog. This is the second time this happened at this location. Not sure what going on since it wasn't even busy and the food was also not that warm. They need to start double checking to make sure orders are properly fulfilled. read more

Shake Shack Topanga - Burgers Near Me - Los Angeles, California

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Better off getting a happy meal and a toy. If you like salt, this is the place to go. The burgers are small and way over priced. read more

Burgers are my favorite food, can never go wrong with a classic burger. I got a burger with lettuce, and cheese. I am pretty basic, so that's what I'd usually get. Service is pretty average--not bad though. The burger was juicy and good ratio of meat-to-bun. The patty is perfect, and the bun is soft. The cheese gives it an umami kick, and the lettuce gives a minimal crunch. Ambiance is nice, I like how it is a good-sized dining area. There are a few TVs around the dining area. This is my first time trying a burger from Shake Shack, and I am pretty impressed. read more

Just finished up for lunch. The quality of the food was excellent as always. The service was the best I've had in all of the Shake Shack's I've been to. The guy that took my order was so professional and attentive. He came to my table to see if I needed a refill. When I was leaving he ask, how was the food? I didn't get his name but he was outstanding and really cared about the customer service. He had a black and green bandanna. He deserves a raise read more

Smoky BBQ Burger & Deep-Fried Pickles Review I've passed by Shake Shack more times than I can count, but I usually only stopped in when they were featuring a wild shake like Caramel Apple or one of their seasonal specials. Today I finally decided to see what their food was all about, and I'm glad I did. I ordered their Smoky Classic BBQ Burger, double patty, this thing is stacked. The burger's got a thick, juicy char on the beef, melty American cheese, crispy onions, smoky sweet BBQ sauce, and thick-cut pickles that play off the sweetness perfectly. The toasted potato bun pulls it all together. My only (very minor) complaint? The bacon could've used just a touch more crispiness. But honestly, it didn't take away from the overall bite. Still a top-tier burger. On the side, I grabbed the deep-fried pickles. Golden brown, perfectly seasoned, and fried just right. Not too hot, not too cold. These were honestly some of the best I've had in a while, especially dunked in the ranch. What really stood out today though was the service. Jose was awesome. Friendly, super knowledgeable, and genuinely seemed to love being there. He helped me figure out what to order, gave me the rundown on the BBQ specials, and even brought the tray over to my table when the food was ready. Great guy, great vibe. AND if that wasn't enough when I said, thank you to him as I left, he called me by my first name, he remembered from earlier when he took my order.......amazing. From the service to the food, everything was great. Keep it up shake shack! read more

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Just a delightful yummy treat from the minute we walked in the door. We brought our going on 93 year old friend as we have been raving about smash burgers, she had never had one. From the moment we got there we were treated like friends by Laya who make the entire experience amazing. She even recommended a shake which I would not have ordered the chocolate and it was sensational. Once we ordered we sat outside and she brought the food with a song in her heart and a joyful disposition. Our friend loved her double cheeseburger with added an avocado and bacon with fried and an Arnold Palmer a mix of lemonade and tea. She said also Laya was present and joyful and she would come back because of her and the food. Thank you Laya for making our night out with our friend something to cherish and remember. We can't wait to come back. Shack shack is lucky to have you. Thanks again. Steven, Kurtis and our friend Roz. You are a star. read more

I would have given 5 stars alone for food as it is super tasty, fresh, but I also give it 5 stars for customer service. We got a pretty big order with 7 burgers, 4 fries, 5 drinks, etc, and when we got home noticed a burger missing. We drove back to grab it and they apologized and gave us a free burger and milkshake to go with it. Thank you to the Manager Josh and the worker Yaya who helped me too!!! Very appreciated!! read more

The burgers are delicious very savory and filling. Their cheese fries were so good as well as their lemonades. The cherry peppers are very spicy not a typical type of spice because it's sweet. For 2 burgers, two orders of fries and two drink it was about $50 so a bit pricey but good is good. read more

I came here for one purpose and purpose only. The limited time poppy sugar, cookie cookie shake. And I got to say it's a total gem. I like to eat the cotton candy off the top first because it could melt into the shake if you wait too long. It taste like a sugar cookie and is creamy and sweet. And I got to say the best way to order is through the app. I was a little adverse to the app thing as I've got plenty of apps installed on my phone. But any frequent visitor to Shake Shack should know that the app is the way to go. The burgers are kind of small and pricey. But man are they delicious. I don't know how they make them or what's in them, but they could be kind of addicting. It's kind of strange that there's a location in the mall and another location across the street. I think a few times I've ordered on the app at the wrong location. It's not so bad though. I just feel a little off kilter when I go up to the counter, asking for my order, being ready to find out that I ordered across the street. Oops! read more

Shake Shack Topanga - Poppy's Sugar Cookie Shake - Burgers Near Me - Los Angeles, California

Great service, Great burgers and the only fast food establishment where you can get a legit true dairy shake. But, stay away from the fried chicken sandwich. Tried on 3 separate occasions over the last year and so heavily salty that I couldn't eat - and I love salt! read more

High prices for small portions. Too bad that Shake Shack has devolved to this point. $9.49 plus tax for a chickenwich that had very little of any ingredients - a small piece of meat, a sprinkle of lettuce, a couple salty cucumber slices (pickles made in-house?) Oh well. read more

It's very yummy and very expensive. Gonna wait in line for In n Out next time. Reviews in Yelp require 85 words, so I'm just riffing here to fill space. I have nothing else to say. read more

What can you say about Shake Shack that has not already been said. I arrived in Woodland Hills a bit earlier than expected, so my room was not ready. I needed lunch after my three-hour drive, so I drove around the area and stumbled across this Shake Shack Topanga location. I arrived after the lunch rush while the staff was cleaning up and there were several patrons sprinkled throughout the restaurant. There was no one staffing the front counter, so I went over to the self-serve kiosks to place my order. This is the first time I have eaten in a restaurant with zero human interaction. There was not so much as a hello when I walked in the door, and I did not hate it. I placed and paid for my order at the kiosk and took my number to a table to wait for my food. I was up washing my hands in the restroom when the food was delivered to the table. My order was a Double ShackBurger and French Fries. The burger was perfect, but the fries were a bit overcooked. I also had a vanilla shake which never disappoints. A firm 3-Stars due to the overcooked fries. read more

Shake Shack Topanga - ShackBurger- Fries Vanilla Shake - Burgers Near Me - Los Angeles, California

I like shake shack they are a great option if you want a good burger and fries they also have great shakes it's usually clean and they have good customer service I've never had an issue with a incorrect order or my food being the wrong temp so I'd definitely say this one in particular is consistently good read more

This location is hard to find if you're not coming from the right direction so beware when you get off the 101 freeway. It's located across the topanga mall/AMC where we're going next for our movie. Small parking lot that's one way direction only. Disclaimer: I think Vegas shake shack is the best and always compare to that location. My go to burger is the Shack Stack which was 4.5/5. The mushroom wasn't as crispy as Vegas so a bit soggy. Harder to bite off bc of that but taste was still good. I added pickles so it added the crunch. My partner ordered the Double Shack and had no complaints! 5/5 Fries were good! 5/5 Staff were going and very nice. They will call your name and bring you our order to our table. Would come back when I have the craving! read more

Shake Shack Topanga - Shack Stack and shack double w fries - Burgers Near Me - Los Angeles, California

Accuracy...if you order through a 3rd party app and their employees fail to check the receipt id good luck getting either the right order or your money properly refunded. read more

If you are going to eat fast food. Shake Shack should be the choice in my opinion. I have tried their burger years ago when they first came to LA. They are high-end fast food, freshly made, and the meat tastes better than any other fast food joint. They have tip options when you order just because they will bring your order to the table. The rest is self-serve. The burger is juicy and the bun is soft. The fries are crunchy and good without ketchup. My go-to place when I crave fast food. read more

Shake Shack Topanga - facing the topanga mall - Burgers Near Me - Los Angeles, California

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The food was just Okay I don't know why people are saying it's like great. We got hamburgers and fried plus I tried the truffle spread and it wasn't anything special to me. I think IN-N-OUT is way better and more filling. I thought the price was high for the amount that we got. Also they were under staffed and the lady seemed overwhelmed. I really felt bad for her, and left her a nice tip because she was working really hard to serve all the people. read more

The burgers are good but overpriced. I rather spend that money for double the quantity at In n Out.

I was looking forward to the Korean BBQ Burger. To be honest, I couldn't taste the KBBQ sauce. My advice is to ask for some sauce on the side. Aside from that, it's a good quality burger as usual. Service is always friendly and professional. And the interior at this location is spotless. read more

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This location is across the street from the mall. The burgers are cooked to order and taste delicious. They have several options for burgers and also chicken too. I usually order the shake shack burger and you can order as a single or double. You can order from the kiosk or at the counter. There's lots of seating inside but parking is a bit difficult to find as the parking lot is tiny and they have a couple spots blocked off for pick up and then a couple more for electric vehicles. read more

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I find it's always a struggle to find healthy options when I'm at a mall. Luckily, Westfiled Topanga Mall does have a few restaurants to choose from. With that said, I was very curious to see how Shake Shack's 'Shroom Burger rose to the healthy and tasty challenge. The 'Shroom Burger is a fried portobello mushroom, filled with muenster and cheddar cheese, and topped with lettuce, tomato, and ShackSauce. The mushroom had a good crunch, and very flavorful, the texture was not slimy, and the flavor was enhanced by the smokiness of the two kinds of cheese. The portobello was hot, and melty cheese flavorful. The batter was perfectly seasoned and crispy. It's fried rather than grilled or baked, loaded with gooey cheese in every bit. I think it may have more cheese than a regular cheeseburger! This may not be the healthiest sandwich at 550 Cals, but it does taste good, and it's the only vegetarian option on the menu. I also ordered French fries, with a side of cheese and a cookie and cream milkshake as dessert, both were nothing to write home to mom about. I would definitely recommend the 'Shroom Burger for a meatless alternative. read more

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Killer burger, good fries, decent service. Ambience is higher level fast food, decent vibes. Only thing is Shake Shack is kinda pricey. I did meet Bill though, he was nice. read more

I had never been to a Shake Shack location prior to this visit at the Topanga Mall, and I have to say I found it underwhelming. We did come during a peak, as there was a line, so we opted to use the self-ordering system they have adjacent to where the cashiers take orders. For fast food it wasn't all that fast - it was about a 10 -15 minute wait after we finished ordering. And while I enjoyed my order of the chicken bites, and fries, my boyfriend's cheeseburger didn't taste all that different from McDonald's. I think I'll be sticking to Mickey D's or In-and-Out for my fast food cravings. read more

Shake Shack Topanga - Chicken Bites & Fries. - Burgers Near Me - Los Angeles, California

I came back after 1 year and had a better experience this . I got burgers this time in lieu of the chicken sandwich to try something different. We added some specialty milkshakes which they change every month. This month they are based off the movie Trolls. One of them had cotton candy do on top and pop rocks inside. Love the ambiance at this location. There is lots of indoor dining. Located across from the AMC theatre. Definitely a fun treat before the movies. read more

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Staff here is wonderful and very knowledgeable, attentive and very professional. I love a great burger and In & Out is always my go to but after having the experience of trying a new burger joint, I must say I am super impressed with their quality, consistency, and level of customer service. Clean tables, nice environment, friendly staff, and most importantly great quality burgers. I am definitely coming back here whenever I'm in the mood for a nice cheese burger fix to the belly. Shack burger needs more notoriety because their food quality is top notch!!! read more

It's burger blitz . Get a black truffle burger free today with a 10.00 additional purchase . I ordered thru the app and added an avocado bacon burger . Went to pick it up and the Order was ready . Leave extra time today as topanga canyon Blvd was packed with folks leaving town . Im eating the truffle first and will eat the avocado burger for dinner . Wonderful . read more

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The food is great, I have no problem with the staff. I like everything about this place except the price. 4 burgers, 3 fries, 3 drinks. After the "optional" tip that you're guilt tripped into giving (I tipped 10%) it costs $80. EIGHTY DOLLARS. In n out is down the street, just as good and half the price. Can't do this place anymore read more

I love there burgers! So fresh and the buns are great quality. I love love there avocado bacon burger. Downside It is pricey and small portions. They offer many food options and drinks. You can double up on the patty for more money. The restaurant is clean and spacious. Welcoming with a few flat screen TVs inside. You can order with a person or on a kiosk inside. The decor is simplistic but nice! There fries crinkle and with the right amount salt they are good. I also enjoy their bacon cheddar fries. I recommend trying at least once! I wish it wasn't as pricey but it is worth a try! I paid almost $11 dollars for just a burger. read more

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amazing service, amazing food, loved the hospitality, the employees are very nice, highly recommend this location. read more

Shake Shack Topanga - Food - Burgers Near Me - Los Angeles, California