I needed a quick bite to eat while waiting on my layover, and this was near the gate so I decided to grab a burger. It was kind of early, but the breakfast options didn't sound that enticing to me, so a burger at 8:30 am it was. They had a few ordering kiosks which made it easy to choose my items. I got a double Shack Burger and a side of fries. They were out of shakes, which was fine by me. I don't frequent Shake Shack that often, but I was surprised to see they had several chicken options (chicken nuggets, sandwich, etc.) as well as the breakfast items. My order was done quickly and they called my name when it was done. It was packaged pretty well in a tray and the burger was wrapped. The bag they put the orders in are sturdy! The burger was excellent - super juicy, pretty greasy, seasoned well, and hot. The lettuce and tomato were fresh, and the cheese was melty. I really loved this burger! The fries on the other hand, were pretty bad. They weren't very fresh and kind of stale. I'd skip them next time but would definitely order another burger. read more

Shake Shack - Chicken and flat-top dogs - Burgers Near Me - College Park, Georgia

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To clarify, I've heard so much about this joint for years, and never had the opportunity to try them. People would compare them to Five Guys, and In n Out... So, naturally I wanted to give 'em a go. So, here I found myself with time to kill at the Atlanta Airport... And apologies, a location in an airport will never be a shining example of a chain putting their best foot forward, I recognize this. But... pretty pedestrian ‍ In fact, I didn't even try a burger, I opted for a BLT. It's just ok... A rival of In n Out? Please, GTHOH... read more

Worst 13 dollar chicken sandwich I've ever had. The chicken was slightly thicker than a bad piece of lunch meat. They literally killed the chicken. Will never go back to a Shake Shack again. read more

Okay, so bottom line up front... I was pleasantly surprised with the freshness and the actual flavor of my breakfast. I'm never optimistic with eating in air ports, but today was an exceptional exception to my past experiences. The Self- Checkout kiosk was smooth, easy to understand and navigate. At first I was a bit frustrated on the wait, but once I realized they were cooking to order and not pulling from a heat drawer or from under a heat lamp, well I changed my preconceived perception. When I pulled my breakfast sandwich (Sausage-Egg-Cheese + Avocado) out of the bag it was visually appealing and showed promise. With my first bite I knew that I made a good decision for breakfast. I enjoyed it from first bite to last. I'd have gone back for seconds, but that would have been too much of a break from my diet. I'll have to remember Shake Shack for my future dining needs. read more

They were VERY fast with my daughter's single patty smash burger despite a pretty long line. I walked up to the self-order kiosk and was able to knock it out pretty quickly. Burger was fresh and warm. read more

Counter quick service even though a few people ahead of us in line. Walk up counter pay. No seating area but worked well for us since we needed to catch our flight. fair pricing for airport. $25.42 for a single party burger and a chicken sandwich. read more

I was happy to see Shake Shack just down from my gate with a line that seemed manageable so I stepped up and ordered a Dbl. Shack Burger, small fries and a large fountain drink and it didn't break the bank, the service here was very good and the wait time after placing my order was only a few minutes. I personally like the charred edges of the smashed patties and I definitely love they serve crinkle fries. All the food arrived hot and freshly prepared the friendly attendant double checked my order and asked if I wanted any condiments, the straws and napkins are self-serve on the counter so grab a few extra napkins being there is no formal seating area, you'll be eating at a gate. This is a great option at ALT and it's always good to have options... read more

Shake Shack - Double Shack - Burgers Near Me - College Park, Georgia

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This place is in the A concourse in the Atlanta airport and the people are rude and lazy!! They don't want to work, so they say there's nothing but what's cooked, take it or leave it. I'll leave it! And probably never even give Shake Shack another try. Second time to this one, second time same thing! read more

I was looking forward breakfast at the airport and decided on Shake Shack. The food was so good. The coffee was fine just slightly above warm. Does every shack serve breakfast or is this an airport thing because I would go more often. read more

Atlanta airport location. Just purchased a meal and almost finished the burger only to discover the bun had mold in it. Walked back to the counter where they issued a refund. No apology and they were not concerned. Avoid this establishment. read more

Arrived in Atlanta about dinnertime. Always love a Shack burger! This was probably one of the least expensive options compared to the other restaurant menus we looked at in Concourse A. The burgers and fries were made to order, tasted great and all the employees were very pleasant. Would definitely choose Shake Shack again. (No seating designated for Shake Shack but plenty of seating at the gates nearby.) read more

Shake Shack - Restaurant at Gate A28 - Burgers Near Me - College Park, Georgia

Food was good but the service was terrible. Both people spoke with had bad attitudes. You can't hear because of all the people standing around and the girl yelling the names you couldn't understand her because apparently she can't read and messes up the names. She called out name but messed it up so bad like 7 times I didn't realize she was calling for us and I was only 10ft away. She then gave me my food with attitude like I was inconveniencing her. I began to walk away and noticed my shake was missing. I went back and told them, the same girl then said " well now we have to go remake it " with attitude...I waited to the side and overheard her talking about how they gave my shake to the wrong person, then when she comes back she says the name one time then gets an attitude and says "where does this guy keep going!" again with attitude as if I'm somehow at fault for her impatient and inability to do her job properly...someone clearly hates her job and needs to quit I will definitely never come back. read more

Yes! They have gluten-free bread for their breakfast sandwiches and their hamburgers. Hurrah! We ordered bacon, egg, cheese breakfast sandwiches, so good. Just like the ones you get in NYC. Kind, friendly and happy considering the line. The line goes fast though Its in the airport! Enjoy! read more

As good as most of the Shake Shake you get outside of the airport. Prices are a little bit more expensive, but the food is just as good. One of my favorite spots to eat at ATL (concourse A, around gate 26-28) read more

After traveling 10 hours from Germany I needed something to eat after landing in ATL. Because of the location (inside the airport) prices are ridiculous. $8 for a plain cheeseburger and $5 for average crinkled fries. Cashier definitely had an attitude issue when I asked for fresh fries with salt. She yelled to the back "she don't want those fries, she wants fresh fries" and then proceeded to roll her eyes. Location only accepts debit/credit card. Fries were hot and loaded with salt. Burger was sloppy to say the least and slid apart upon trying to eat. lol read more

Convenient, especially since I was going to 27 across the way. I saved mine for the short flight to Ft. Meyers Fl so it was cold by then (by choice) BUT it was still hittin'! read more

Shake Shack - Smoke Shack - Burgers Near Me - College Park, Georgia

Food good, service good , ambiance good , Waiter very attentive . The parking was a little bit of a concern.

shake shack is awesome. The food is great. I love their burgers. I love their cheese fries. Just an overall excellent experience. The Sprite was not as good but other than that service was great. Food was great. read more

First time eating at shake shack, although an airport location, I was very surprised at the quality of food. The lady at the register was quick and very nice. I tried the shack stack? Had a fried portobello stuffed with cheese on the burger. It was delicious. Several others had the avocado bacon chicken sandwich which was very fresh and crispy. Fries were warm and crispy. I enjoyed the shack sauce. We had a red eye shake(coffee custard and toffee pieces) and others had a cookies and cream shake. All great tasting! read more

Not exactly the friendliest of shake shacks... and kind of slow in service. Normally this wouldn't bug me enough to comment, but it was off-putting enough to bring down a star. Otherwise, food was decent (maybe smaller than expected) and is what makes this a good spot to grab a bit while waiting for a flight. read more

Shake Shack - Airport food on the go - Burgers Near Me - College Park, Georgia

My eyes opened with delight when I saw Shake Shack upon my arrival back in ATL a few wks ago - you see, I'm probably one of the few who hadn't experienced a Shack Shack burger but had it bookmarked for a long time. My expectations were super high - so when I had the Shack Burger ($6.09), well it was kind of a let down. It was a decent burger, definitely handmade based on the burger shape, came with lettuce & tomato ... but I think the biggest disappointment was their Shack Sauce. There was absolutely no flavor or kick - it had the color of thousand island dressing and that was the only descriptive thing about it. Also ordered the Krinkle Fries ($3.29) which were also disappointing b/c they were probably sitting there for a while, as they were overly crunchy. I'd probably try Shack Shack again but in the restaurant, not the airport. FYI they're located on A Concourse. The staff was nice though. read more

Horrible customs service from the staff. No accountability for a missed order at the airport. When questioned...super dismissive.

Wowza!! This place is absolutely delicious!! Such great and fast service! The cashier was amazingly friendly as well as the cook that you could see proudly cook!! I ate my Shack Stack burger (a hamburger, with a deep fried cheese stuffed portobello mushroom burger) and was in such awe of how delicious, fresh, warm, did I mention delicious it was, I went back for another to take home to my daughter!! My other daughter traveling with me had a Shack burger and was so pleased with how delicious a simple burger could be!! So thankful it was right next to my gate! If you're in A Concourse, HIT THIS PLACE UP!!!! Shack Shack Burger is the yummiest!! read more

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3.5 Discombobulated and no seating area but gets the job done. Burger was tasty and delivered without too much delay. read more

Shake Shack - Just another airport Shake Shack, but here the ladies have a Southern manner. - Burgers Near Me - College Park, Georgia

So the food is good. The service, not so great. Employees are busy having a great time behind the counter, laughing and tucking it up. Food stacking up after prep. When you get to the counter, all that good nature laughing and smiles becomes a very apathetic, robotic response. Oh, and the manager is back in the kitchen tucking it up with them, I could see here over the pile of stacked up food. As an aside, I saw no customers being rude to them, everyone just wanted to get their food and go. Food's good though... read more

It's nearly noon, they still have the security grate down, people are asking them if they are going to open and they're telling people they are having a meeting. You have all four staff sitting around talking, I've been sitting at this terminal watching them sit closed for 2 hours. I'd literally fire everyone that works here if I was their boss. They opened at 11:40 read more

Shake Shack - a man walking through the lobby of a shake shack - Burgers Near Me - College Park, Georgia

I went there to get a bite before my flight,I got an avocado bacon burger. They literally forgot the avocado bacon part of the burger. How does one even mess that up. The guy literally read the order again to make sure it was all, and I heard him say that AVOCADO BACON burger. The shake was good though. read more

The burger was made fresh to order. The meat was seasoned well not overpowering. I added onion. I had a single it was quite feeling. The crinkle cut fries were hot and fresh. Next time I will get bacon and cheese. The lemonade was great not too sweet. I don't have a shake shack where I live so it's always a nice treat. read more

Shake Shack - Single with cheese & crinkle fries - Burgers Near Me - College Park, Georgia

They have great customer service!! Brionna and Eli are the best, they provided a great service and were really nice.

This used to be my favorite spot in the ATL airport. Today it took 14 minutes to get the burger and shake (no fries) that I paid $21 for. The prices have gone up. The wait has gone up. The quality has gone down a bit. I'm not going to go out of my way for this burger again. read more

This was an interesting experience because even though their customer service was AMAZING, the service was kind of scattered and it took a very very very long time for anyone to get their food. So A+ for good intentions and warm wishes and heartfelt jokes and kind words but a D for speed of service and efficiency. There were so many employees working I can only assume it was everyone's first week which would explain the cheerfulness but the lack of expertise and speed. But that burger though. Nothing can beat that delicious burger that Shake Shack is known for. The fries are okay and the chocolate shake was kind of bitter. I wish I had known it would take this long I would have gone to the bathroom first. Maybe they will have improved on their wait times by the time you make your visit because the burger is worth it! read more

I'll go ahead and say it, Shake Shack's Chicken Shack is better than Chik-fil-A. Another benefit of Shake Shake is no 30 minute line. I can't believe anyone would wait in a line that long at the airport for a chicken sandwich. Didn't you already have to stand in the TSA line too long? Aren't you going to have to stand in line too long to get on and off the plane? The only reason I could see waiting that long is you like lines and have plenty of time to kill. read more

Shake Shack - Chicken Shack - Burgers Near Me - College Park, Georgia

I was 2 hours early for my flight and this was located right next to my gate so I grabbed a hamburger. The employees were working hard and moderately attentive but some of them had really bad attitudes. I waited about 15-20 minutes for a $6 single patty hamburger with lettuce, pickles, mayo, and tomato. The best thing about this burger is it was piping hot fresh from the grill. If it wasn't I don't think I would have enjoyed it enough for even 2 stars. Also they didn't ask me how i wanted my burger cooked which I only realized was an option AFTER I heard them calling out orders for other people to pick up. read more

Shake Shack - Single patty hamburger. - Burgers Near Me - College Park, Georgia

Absolutely amazing staff, and truly the best burger in ATL. Served after hours even when they wanted to go home, absolute legends

It's a chain restaurant so you know what to expect but the food was over cooked. The pattys tasted like burnt crispy grease the fries were cold and I asked for a side of shack sauce and paid 3.55 for it then was told there was none left as I saw them putting it on a burger, and it is on my burger. The service absolutely sucks I waited 25 minutes and all of the workers thought it was comical all of the customers were mad. They stopped serving shakes because they were too backed up. 1/10 only because I was craving a cheeseburger. read more

Is there a lower rating? Shake was terrible, the wait was long and the crew was very unfriendly. And that's being kind!!!!

Absolute disaster. Service couldn't be worse. Nice to be completely ignored while trying to order. For an $11 burger there should be people on the other side of the counter that care about what they're doing. read more

This place always delivers great service and even better food. Love stopping here on a layover! My go to food spot in the ATL airport.

STAY FAR AWAY!!! The manager don't have no control over her employees. She lets them tell her what to do. Line stay long cause they always talking & playing.The cheese on my Chicken sandwich had mold + the fries were cold asked for a refund the manger couldn't provide it cause she didn't know how to do it read more

Very disappointing experience. The overpriced stingy fried chicken sandwich was about the size of a slider compared to a real sandwich. On top of that it was bland. They really need the spicy chicken on the regular menu, at least for customers that would like some kind of flavor. While the servers are polite with a good attitude about how to communicate with customers, my "fast food" order took almost 30 minutes to deliver. They had no idea how to operate a kitchen and worked at a snail's pace. If you need to catch a flight forget about this place, and if you have more time, definitely go to one of the airport sit-down restaurants with so much better product and value for the money. Other complaints are the crappy narrow straws which make drinking the mediocre shakes an annoying task. Better to cut the shake and save the calories. Also, this chain should use paper straws to be environmentally conscious. Instead, I can carry the guilt of contributing to polluting the world with more plastic trash as a consequence of a crappy meal. read more