I stopped by Shake Shack because of a deal they were running, and the location near Bryant Park made it really convenient for work. I haven't been to this particular spot before, and it reminded me how each location has its own little differences, even though the overall experience is pretty consistent. The staff here was especially nice. Even though they were super busy. They kindly gave me a cup of ice water when I asked for one. I ordered the chicken sandwich and it was great. I would come back to this location again. read more

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Pretty dirty in here. They don't have any napkins where you grab ketchup and stuff. Hardly any seats. I think this place is more for takeout. Also kind of a hard location to find. Looks like they get a lot of Uber Eats/door dash orders. You order on a screen. It asked if I wanted takeout or to eat here and I choose here and it still came in a bag. I got the veggie burger without crispy onions and got the lettuce, tomato and raw onions instead. The burger itself was very good. Def made up for the dirty atmosphere. Fries were great too! Still overall if I had to choose between this location and another one, I'd probably choose another one based on the lack of cleanliness. The one staff member I talked to was nice though! read more

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The mushroom burger was actually very yummy. Not much mushroom but it was exploding with cheese and was yummy. The spicy Korean milkshake was actually very good. Overall would definitely recommend. Service was quick as well. read more

Shake Shack Bryant Park - Burgers Near Me - New York, New York

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As far as Shake Shack locations go, this one leaves a lot to be desired. To start, this location is very small and there's barely anywhere to sit. Furthermore, the service is very slow. To explain, it took me over twenty minutes for a burger and fries. On the other hand, the food was solid, but could have been better. With that being said, I ordered a shack burger with cheese fries and it was fine. To put into words, the burger had good flavor and the bun was fresh. However, they barely put any sauce on the burger. In similar fashion, the fries were decent, but not great. The fries were crispy and hot, but the cheese was gooey and tasted a bit weird. Knowing that, the food was fine, but I've had much better Shake Shacks before. In a general sense, this is one of the weaker Shake Shack locations I've been to, but the food was still enjoyable. read more

Shake Shack Bryant Park - Cheese Fries - Burgers Near Me - New York, New York

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We stopped here desperate for something to feed our Littles and when we found the menu had chicken bites we strolled in. Seating was not plentiful. Thankfully we were able to snag a table after a few minutes. I had the single bacon cheeseburger and it was absolutely delicious. My husband had the double veggie burger and he enjoyed it. We ordered the chicken bites and fries for the kids and they were very good. Everything was hot, but sold separately. My husband also didn't see an option to choose which fountain drink he'd like when he made the selection from the kiosk and when he was brought a Coke there was a little confusion on whether it would be an issue to swap it out for Sprite. Ultimately it wasn't, but it was weird that the team member even had to question an exchange. Ultimately, I'd prefer to give our visit 3.5 stars. read more

Food was good, giving it 3 stars because the wait was long. Not sure why the delay when they are in a hot spot of an area especially during prime lunch rush. It felt like forever, other people were annoyed and they ordered in advance. At least the food was good. read more

I had another place in mind but it wasn't open today so I settled on going to the nearest Shake Shack in the area I was in and it happened to be this one. Inside is pretty barebones, doesn't leave much room to eat inside and the place was very busy. The service, not the best I've experienced but I won't be too hard on them, since they've had 30 other orders to tend to. Mid service and condensed location aside, the one thing they came in perfect was the food and even though I just ordered a chicken shack and a shake, the chicken sandwich is always tender and the specialty Chocolate Yule Log shake was profoundly delightful. All 800 calories of that shake was pleasing to the taste buds. If you're more or less looking to get something on the go to eat, this isn't a bad choice. read more

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I've been to a lot of Shake Shacks in the city over the years, but while this location is convenient, I didn't have a great experience here. Located close to lots of offices, Bryant Park, and Times Square, it was, of course, busy, so I didn't expect our order to be quick after we ordered on the tablets. But, as another review mentioned, this location seems to have an issue with the food being ready quickly and then sitting there. When waiting for the food, there is a full view of the kitchen area. My kid loves their hot dogs, while the majority of orders are burgers, so it was pretty easy to track when his hot dog was done and then time how long it was sitting there waiting. Almost 15 minutes. If it had taken that long to be cooked and ready, then I'd completely understand, because they are so busy at lunch. But for the only thing in our order, a single hot dog, to be done and just sitting around for almost 15 minutes? There has to be a better way to get finished orders out. There isn't much seating inside (maybe enough for 12 people), but on a nice day, that's fine because you can eat outside in the plaza. I don't think I want to wait that long for a hot dog again though, so we'll probably just go to a different Shake Shack. read more

Shake Shack Bryant Park - Burgers Near Me - New York, New York

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Ordered from kiosk. Limited seatings but their drinks, burgers and fries was good! Food: 3/5 Service: 3/5 Ambience: 3/5 read more

Man- this was a 10 out of 10! One of the best smash burgers I've had! Delicious. The cashier was very helpful and friendly and offered suggestions. The vibe was cool- but it's New York! So...busy busy busy. But that's a good thing. We are there about a month ago- and it's still so fresh in my mind. The milkshake was mighty delicious If yall are near one - please eat there. I don't think you'll be disappointed! I didn't get a chance to take a pic of the food. Good Gosh. read more

If you want to name your business "Shake" Shack, shouldn't you serve a great milk shake? I'd seen Shake Shack around for several years but had never gone. Sitting in a restaurant yesterday a friend suggested we go there later for dessert because they have great shakes and sundaes. The Oreo cookie shake that I waited 20 minutes for was lousy...not worth the calories! It wasn't frozen enough, was kind of liquidy, but the worst part was that it tasted like it was made from shortening instead of ice cream. Yuck! I'll now drive past Shake Shack without wondering what their shakes are like...it's a question asked and answered: It's awful! read more

Convenient location. Unfortunately it's also convenient for a couple thousand other office workers which means lunch is chaos, even when eating early and ordering ahead. To be fair, the staffers working to pack food were super friendly. But it's hard to feel good overall when you see food sitting out and getting cold before it even gets packed, so it basically had no chance of being hot by the time you get it. My rapidly cooling burger was less than satisfying, as the bun had soaked through. The patties also lost whatever crust it might have had and just sat there as sad steamed grey meat. Ambience is fine. Don't try to eat here because there will be 50 increasingly agitated people around you waiting for their food. read more

Slow slow slow, but worth it. I placed my order using the mobile app, but still had to wait. My last experience at Shake Shack wasn't too great, but this one was much better. I got a shack burger, fries and a shake. Usually I get the fries, burger and shake trifecta with a Shack Stack instead, but I had Joe's pizza for a snack a couple hours before and I didn't want to get a food baby (I still did though and they might have been twins). read more

Shake Shack Bryant Park - Burgers Near Me - New York, New York

This was the first time I visited this Shake Shack. I received a free deal on T Mobile and wanted to give it a try. Lucky for me they just opened this location right near Bryant Park. I placed the order on the app and walked over to pick up my food. Food was ready when I walked in. There was a long line of people waiting for food. There is indoor and outdoor seating available. It was cold so no one wanted to sit outside. Unfortunately, I couldn't find anywhere to sit so I picked up the food to go. The food was awesome. I really liked it. Only downside I can say is I wish the portion sizes were larger so I could be completely full. Nice place. Will come back again when it starts to get warmer. read more

Clean, spacious new location that just opened a week or so ago, I've been eyeing it for a while and nice to have another lunch option in the neighborhood. Pretty standard shake shack menu, I got the regular hamburger for lunch today with most of the fixin's and it was the perfect sized burger for me, maybe on the smaller for a larger person, but I guess that's what doubles are for, or for $6.09 incl tax for one hamburger you could buy yourself a second one. Personally I'm a fan of the shakes and custards, though usually the ones with fewer add-ins for less sweetness. Planning to try a couple of these here as an occasional summer treat. Service today was good, I placed my order online directly on their website at 1:55pm and my order was ready within 10 minutes for pick up at 2:04pm. They encourage you to order online prior for pick up, tho I see self-service ordering stations set up in the store too. No seating due to covid, all orders are for pick up, and masks are required for entering. The staff is ready with tablets and you check in with them, they then pass your bagged food from the pick-up shelf to you. Glad to see the employees also wear masks and gloves. read more

Shake Shack Bryant Park - Burgers Near Me - New York, New York

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Shake Shack is always a solid choice when you want burgers. We ordered online in advance before stopping by to pick up - I definitely think that's the way to go to make sure you aren't waiting too long. The location is small and in an odd place at the base of an office building between the 41st and 42nd streets (we got a little lost getting there). There isn't any indoor seating but there are outdoor tables in the parklet. read more

Service was prolonged even though it wasn't busy It took 15-20 minutes just for them to make my MealPal order I scanned the code at the front and showed the cashier. The cashier "informed" the kitchen staff by shouting "1 MealPal", but nobody heard her A simple SmokeShack and fries shouldn't have taken 15-20 minutes. Especially when it wasn't busy If I didn't inform them that I was still waiting for my order, I would've never even gotten it I grew suspicious when I was still waiting for my food and the kitchen staff were goofing around and chillin' read more

Love the Shroom Burger never disappoints nice friendly place to eat when in the go. Have been here several times service always good

All ways when I was visiting shake shack . The burger is great love it and price right

We visited one evening to grab a bite to eat while on vacation because we've never ate here before. The service was kind of slow because 2 of the 4 iPads were either down and not there. But after ordering the food came out fairly quickly. The people were nice and friendly. There wasn't much seating inside so that was kind of a down side. But all in all the food tasted great and we would eat here again in the future! read more

The burger was so good and tasty. The portion size was just right. The beef patty was excellent. Would go there again! Service was very quick. Ambiance sitting at the tables outside was perfect. read more

Shake Shack Bryant Park - Avocado Bacon Burger - Burgers Near Me - New York, New York

Love the fried chicken sandwich! Before I usually get the shack burger, but this time I tried fried chicken burger. It's delicious and crispy. I'm regret that I should try this item when it just came out. It's crispy, juicy, and yummy. Service here is nothing special, but a bit slow. Indoor just regular vibe. But one thing is they have a pretty spacious outdoor seating area. read more

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Tiny, only a few chairs to sit. No ketchup, no napkins when we went. Food was good. That's about it

I accidentally? Found this shake shack today. What a eureka! I placed mobile order for pick up. It was quick! Store was well maintained, peaceful. My burger came out perfect!! Love this location though no seating!! read more

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New Shake Shack located conveniently between 6th and 7th ave right by Bryant Park! The space is clean and bright, and the staff are helpful and friendly. They have a few kiosks setup for card ordering and also a cash register by the front. The food quality is as good as your regular Shake Shack! Shack Burger was pretty delicious per usual & fries were also hot and fresh. I will say though that the wait was a little long considering we came at a lull period (they're probably still fine-tuning the operations). But overall a pleasant experience. They have a nice courtyard outside that you can sit and eat at. Definitely check it out! read more

Shake Shack Bryant Park - Burgers Near Me - New York, New York

A friend of mine ordered two and a fries here via the app. When we arrived there were a few people in line and we noticed that there was a shelf for online orders. We stood there and waited. And we waited - 5 minutes past it said the meal was going to be ready on the app. The line emptied and we approached the register and asked the employee if our meal was ready. She then looked at a bag behind the counter and said here it is. ... wtf. Needless to say when we got home, the meal was cold as there was also no indoor dining either because of covid. read more

Food was good as always, but the service was poor. We ordered a large Dr Pepper and when it came there was no ice. So I went to the counter to say that they'd forgotten the ice and the one guy said "sorry, no ice", and so I said "what do you mean no ice" and his response was "we're out of ice". So I kinda looked at all of them and said "don't you think you should let people know there's no ice before they order a soft drink?" and one of the cooks; I believe retorted "we're out of ice, check back next week". I was about to make them return the drink, but my daughter said she was fine without ice. Seriously unprofessional. read more

-Customer service here is next level! They got rid of their concretes and I was devastated. Somehow the employee made me a concrete with the shake machine. She gave me a peanut butter one which they don't have a flavor. Best of all she gave it to me for free. Really appreciate this level of service that is really unique to NYC! read more

Shake Shack Bryant Park - Exterior - Burgers Near Me - New York, New York

Slow is not the word it took them 15 mins to manage a 6 piece and fries. Not to mention that they are wayyyyy over priced. Almost $6 for French fries smh. They are what's wrong with fast food in America today. read more

The employees were extremely helpful and the food was great, I got a shack burger and it tasted super awesome read more

Shake Shack Bryant Park - Burgers Near Me - New York, New York

Clean and friendly Shake shack location. Line was long but went quickly. Food also came out quickly. Nothing like a fresh shake shack burger with some bacon cheese fries on the side. read more

Shake Shack Bryant Park - Shack Stack double and bacon cheese fries - Burgers Near Me - New York, New York

HELL IS A PLACE ON EARTH AND ITS THIS SHAKE SHACK. This is supposed to be " fast food " and instead it takes forever. Literally waited over an hour when I'm on my work lunch break and only have an hour to begin with. Missed my meeting waiting for this soggy ass burger. read more

Let us give you a little hit when when you are around Midtown. All the Shake Shacks in Midtown are packed! But there is one in Grand Central Downstairs that has the least amount of lines. Nothing beats the Shake Shack Burger! Fulfills the crave every time. With those crunch fries in the side. read more

Shake Shack Bryant Park - Nothing beats the Shake Shack Burger! Fulfills the crave every time. With those crunch fries in the side. - Burgers Near Me - New York, New York

Not nearly as good as they used to be. I placed a simple online order for one of their burgers without one thing added to it. They got it wrong, and then after they fixed it, I took away my new burger to eat and something else was missing instead. At that point I was very hungry and just wanted to eat my burger rather than waiting for them to fix it again. I contacted Shake Shack online about it and their customer service was useless by the time they finally did reply. There are far, far too many excellent burger/fast food places around NYC to be wasting your time and money on a place with such poor customer service and poorly trained employees. They don't even have anything peanut butter flavored anymore, to cater to the tiny fraction of the population with peanut allergies. read more

Never again. Ordered through kiosks. 20 minutes later had my over priced, small ass burger and cold fries.

My husband and I only get Shake shack when we are in NYC, which is usually once or twice a year. We both ordered burgers, fries and milkshakes. We personally love to dip the fries in the milkshake, may sound gross to some but awesome to us. Anyways the fries were inedible way too much salt!!!! read more

Shake Shack Bryant Park - Highly overly salted fries - Burgers Near Me - New York, New York

I ordered here to go. The food tasted great. Everything was packaged nicely. However, I got tomatos when I asked for none. I also did not get onions when I asked for it. The ketchup dispenser was out and/or not working. The top came off when I tried. read more

Burger was full of flavor and so good, we ate there one day and the next day we went back to get our burgers to go. When we got to the LGA airport we saw that there was one there but it was too late because we had already enjoyed our damn good burgers! read more

Shake Shack Bryant Park - Shack Stack - Burgers Near Me - New York, New York

Bad service. Workers did not take our order as we stood at the counter for 20 minutes. Food took forever. Workers were beyond rude. Bad bad service. read more

The irony of this place is they serve fast, fried food that is NOT fast. 6 people behind the counter and it takes 21 minutes to make 2 burgers. I shake my head when people speak of getting fast food workers a "living wage". Pay someone a living wage who can do their job correctly read more