I'll start by saying that the father son team are friendly and understanding. They followed up quickly during the booking process & answered all questions we had. Their prices were reasonable & competitive while being less than most big name locations.
Here's are the issues we ran into: Upon arrival to location (it's a residential home not a business area but in the middle of a neighborhood, they work out of their garage which has a "shop" inside) They had construction like trucks blocking the driveway bc they had their pool being worked on. We sat there for a few minutes but the pool workers were slowly moving so the owner (Kevin) offered just to pull the car up & they would get started as soon as the trucks left. We arrived at 430 & left the car by 445. It wasn't until 8pm that we received the call that we had 30 minutes till completion to head that way for pick up.
(We have young kids so this was much later than we expected. Originally the job was estimated to take 2.5hrs making pick up around 7 with the late start we thought ok 730 not 830. Making the job either 3.5hrs long or they started much later than 445/5pm) During pick up it was hard to see the quality since it was already dark. We only had the light from inside their garage to look at it. I noticed a few things right away but didn't say anything. Wasn't sure so thought I'd let my partner look it over and see if they saw the same as me. We left headed home put the kids to bed and then discovered how messed up the tint actually was. Again late so we utilized a flashlight to look at the windows & omg! EVERY SINGLE WINDOW HAD SCRATCHES! Not just little ones but looked like a cat had clawed the tint. We took pictures & thought ok maybe some will just be water or soap streaks etc & will clear when it fully dries and sets. NOPE! There was no denying the many issues we found. We contacted them first thing & discussed a way to fix. My partner spoke with the owner Kevin again & set up a 430 time to correct the problems. After that trip it was decided that a third appointment would be needed bc they didn't have enough tint in the % we wanted. (Keep in mind it was a nice warm weekend creating a perfect curing period for the tint that was placed) Come Monday we followed up with them (since we never heard from anyone over the weekend or that morning) to set up a time to get the tint removed & replaced. The decision was to remove all windows except the trunk & passenger rear window. 6/8 windows need replacement. The car was taken to location for the third time at again, 430pm! During this visit they were able to remove the tint & replaced tint on the small rear little peek windows.
This visit is the visit that set me off! They damaged my car! Yup thats right on the back window, the little peek window, the tool they used to remove the film, left pry marks in the framing cushion part(Ps: my car is new, less than two months old). I guess they didn't care to take the time to fix it correctly bc there's no way you couldn't see the markings, three in total. Plus the window seal was pinched back from when they pried back the tint. (Luckily my partner is handy & was able to. I understand the removal of cured tint is a major process but they saw what needed to be done & are the professionals in this field. They should be able to execute this process without damaging a vehicle. Or made the decision to remove it that next day instead of leaving it on for 2.5days!
So you guessed it. We had to return Again! & yes at 430p!! This time the application took just about two hours & was sitting on the street waiting (they had another car in the garage in the tint process). First thing I noticed was that the front two windows were lighter than the back windows. It was suppose to all match (5% all around). But honestly, it was a clean application. No new issues in the car & no scratches in the tint. Even with the difference in tones; had this been our original application I would have been happy. Should we have voiced the damage to the interior maybe. But I just wanted to be done & move on. It's been such a headache. Would I recommend them No way. Did they fix their mistakes yes Did we pay the price yes. I wish I would have waited for the larger tint company to have an opening & just paid the extra bucks bc this experience was not worth the discount! read more