POOR QUALITY, POOR SELECTION AND POOR CUSTOMER SERVICE!
In the beginning, scheduling was a nightmare. Once we finally scheduled our appointment for two sittings, Kristen called me a week later and said that the post-it note had moved and she didn't know what day she had our two sittings scheduled for. It took several calls to verify our appointment. On the day of our sessions, she was 15 minutes late. We sat at a locked gate and waited for her. She then parked in a handicapped space and we waited for her to grab her camera. Next, she took us to ONE grass section of the property and took 103 pictures (for two sessions). The pictures were almost all identical. One of my kids arms looked like she had a clubbed hand, there was a weed covering 95% of the pictures of my other daughter, one of my earrings is showing and the other is cut off in the pictures of me and my oldest daughter's head is cut off. We could barely pick enough pictures to satisfy one of our sittings. We asked for a refund of one sitting and said that we would pick 20 pictures for the other sitting. Kristen of Shade Tree Studios refused. She wanted us to come back in and try again. That would be too much work and we have already seen the poor quality. We expressed our disappointment again and asked for a refund. Kristen refused again to refund one of our sitting fees. We have refused to accept any of her pictures and we will seek a FULL REFUND from American Express. read more