A prong on my wedding ring broke so I brought it to JP Lee. They did a great job, at a fair price…read moreand very quickly! They were also so kind and serviceable. I will definitely be coming back next time I have jewelry needs. Thank you!

If you want a jeweler who will do his very best to make sure you are taken care of - then make sure…read moreto come here. You will receive the best customer service and their quality of work is outstanding.

I had a great interaction with one of their employees this morning! I absolutely recommend this…read morebusiness.

Zero stars! Worst quality. Claire's jewelry lasts longer than this stuff. 3 Necklaces broke and…read morethey don't stand behind their product. The website claims founding principles but they are not being honored even at the corporate level. The manager at this location is nice but she deserves to work for a better company elsewhere.

My go to for watch and jewelry repairs and or purchases. You get what you pay for; excellent…read moreservices and quality. I've been going here for 15 years

I had them repair my ring, it was quick and they did a wonderful job! Very friendly and helpful…read morestaff

I walked in and my chain was fixed inexpensively and quickly. The process was much easier and…read morebetter than I expected.

I came in to get the clasp on a silver wheat chain necklace repaired. To my surprise, the jewler…read morewas able to fix it right there without much of a wait! It was nice to be able to walk out with the necklace the same day. Everyone is so kind and happy to explain any questions you have. I'll definitely be back for any jewlery repairs I might need in the future!

I absolutely love my ring!! I couldn't find what I wanted anywhere after looking at thousands of…read morerings online, and I was nervous to get a custom design--would it turn out like I envisioned? Would I spend a ton of money and then be disenchanted with the final result? But Aaron was able to create my absolute dream ring and the experience was easy with no sales pressure. He just listened and made recommendations. It's one of a kind and I look forward to wearing it for the rest of my life.

After I got divorced, I didn't know what to do with my wedding ring-I knew I'd love something to…read moresignify this next chapter of my life, but wasn't sure exactly what that was. I stopped by the store and chatted with Aaron, who helped me with some options. We ultimately landed on doing a trade and I received four smaller stackable rings in exchange for my wedding ring. It took a little while, but once the rings were done, I was very happy with them. I love the idea of having something custom made just for me-which is what they specialize in. I'll certainly keep that in mind if I'm in the market again.

Update: I've changed my review from 1 star to 4 stars because after writing this review and…read morecontacting Sierra-West over email, the owner called me out of concern that I'd had a bad experience. He explained that trade vouchers are not considered the same as cash, which I hadn't realized, being more accustomed to businesses like Amazon, iTunes, and Costco, who do treat gift certificates like cash, apologized that I'd had a bad experience, and asked how he could make it right. I appreciate that he reached out to me personally and wanted to change my experience. Original: Sierra West compensated my husband for work he did for them with a gift certificate. When I came in to use it, they were delightful... right up until they learned that I was using a gift certificate, at which point the saleswoman treated me like I was taking food right out of her baby's mouth, took off the discount she'd just offered, and, I believe, overcharged me. I was so humiliated that I just paid up and got out as fast as I could. Needless to say, I won't go back, although it's certainly a sound business strategy if you can get enough people through the door with a gift certificate...

Had to have my watch resized. The ladies were extremely helpful and super fast and efficient!!…read moreThank you!!

I needed to have a vintage tois et mois style ring appraised to get a read on the gem quality,…read moresize, metal, and an approximate appraisal. I called to inquire and the in house gemologist was working that day. She said to swing on by and she would do a cleaning and approximation evaluation free of charge. I was really happy with my service and how I was treated by all of the staff in the store. They have a lot of very beautiful pieces and I hope one day to get a cross necklace or a ring from them. The showroom is small and clean but well staffed and well stocked with inventory. Prices seemed reasonable given the quality and craftsmanship but what do I know? Either way, I will be back there sometime

I love this shop! It's my favorite place for jewelry. The quality is fantastic and the customer…read moreservice is amazing. If you're looking for an heirloom piece or to have something custom made - look no further!

This is the only place you should be going for a wedding ring. They custom made my wife's ring and…read morehave serviced it for years. They made upgrading a breeze and I just had to pay the difference. I got 3x the ring for 30% cheaper than the small rings at other places. If you're shopping for a ring and want something of great value and to be proud of. This is the place. If you want something no one else has. Let them create it. There's no better place in the state of Utah. Take it from a Jewish guy that excessively shopped around before stumbling upon steve at Rocky Mountain. This place is exactly what you want if you love your wife

bought a beautiful Diamond band, was so pleased I had some diamond earrings made. I selected the…read morestones and they had the setting done in gold, they were finished in a week! Super impressed

Such personal service. Really polite and pleasant employees! Will definitely be a repeat customer.read more

I am so disappointed with this store. I went in trying to get an appraisal on my engagement ring…read more I'm lucky I have a brain between my ears because he offered 300 dollars for a 14k white gold ring with 56 diamonds in it and made me second guess the authenticity of the diamond so I immediately went to another place to get a second opinion and was told that I shouldn't settle for anything less at $15k be careful going in here and make sure you do your homework on your items or you could easily get manipulated and scammed by this man!!!