1. Work of Heart Studio

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West Jordan, UT

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Work of Heart Studio

5.0 (2 reviews)
Closed • 10:00 am - 5:00 pm

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2 years ago

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Michaels

Michaels

2.6(23 reviews)
1.0 mi
•$$

During the statewide "Stay at Home" order, my family started to get antsy and needed something to…read moredo to stay busy. We decided to do an online paint night and needed some supplies. Michaels had all the supplies that we needed and we were able to purchase them online, then pick up from the store. The location of the store is very convenient-right near lots of other retail and restaurants. Plenty of parking and easily accessible. My wife went in to the store with our order confirmation and was able to pick up our art supplies in no time. I have not visited this location previously, but will definitely return once we are able to browse stores again.

I went there to drop off a package and I was treated like a was a nuisance …read more The first employee was already annoyed when I came in and told me to go to a different area of the store to be assisted , which was the "greeting " I received . Once I brought my package to the counter , a lady randomly showed up from the side as the counter was empty and she was not in there to start with . I asked her if I could pay to print a label and she looks at me like I'm crazy and says no . I asked her if they have any tape to help me seal the box and she frowns and says she doesn't know . She then proceeded to refer me to an office store across the street that was closed ‍ I did myself a favor and changed part of town . I won't be returning to Michael's for any UPS needs for sure . If you look at people like they're landing from mars over printing a label or needing some tape, you have no business shipping or receiving anything . Yikes .

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Michaels
Michaels - Two signs for same product with different prices.

Two signs for same product with different prices.

Michaels - Curbside pickup!

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Curbside pickup!

Artistic Wholesale Supply

Artistic Wholesale Supply

3.8(6 reviews)
3.5 mi

I became aware of Artistic Wholesale Supply after I had a chain store do some framing for me and…read moreleft off the picture hanging wire. I dropped by Artistic Wholesale Supply to purchase some wire and found them to be knowledgeable, competent, and friendly. I will go there next time for my picture framing needs.

My wonderful collector Lisa from the Philadelphia area commissioned me to paint this huge piece…read more(40x40") depicting the place her family stayed in Paris. So many beautiful memories for their family happened right here. I enjoyed painting it so much! I finished the first painting in January 2023. I took it to Artistic Wholesale. I'd been bringing my business to them for about two years. When I expressed concern about mailing such a large piece and when I asked if they could crate it, the sales associate pointed out that the guy who did the packaging had just walked in and I could ask him. I don't recall his name. He told me something to the effect of: "we do this all the time! It will be fine." Options of archival glass, museum glass, and plexiglass were presented to me. When plexiglass was suggested, I asked how it would look, and was told that glass would look the best. This painting was created to hang above a fireplace in the collector's home. I told them where the painting would hang and asked how plexiglass would look. I was told it wouldn't look as good as glass. No one mentioned anything about risk. So, I chose glass. I again asked: will this painting be ok being shipped with the way you package it? Again I was told, "no problem! We do this all the time." Once the painting was framed, which looked fantastic, Artistic Wholesale packaged it up to what they said was "UPS standards" and shipped it out. On February 14, 2023 I received texts, videos, and photos from my collector telling me that the package was completely intact, but that the glass was shattered, the painting was cut up beyond repair, and the frame had little nicks and cuts in it rendering it unusable. I was shocked and devastated, as was my collector. She told me that the only thing protecting the painting was a layer of foam core in front and behind the painting all wrapped in plastic sheeting material with a thin layer of bubble wrap. There was NO styrofoam, packing peanuts filling the box to cushion it, or corner pieces protecting the painting. Over the last months I've tried to get Artistic Wholesale to help make this right. I wish I could get UPS to reimburse my losses, but they have told me I can't get any sort of reimbursement, because it's now past 60 days. The UPS website indicates that only the shipper (which was Artistic Wholesale) can file a claim and, to my knowledge, they never did. The first painting took me 40 hours to finish and the second one took 26 hours ....not counting all hours of communication with my collector to assure them I'll completely take care of them; buying new supplies; attempting to get the frame company to cover some of the costs for this loss, my time lost in getting more commissions (I haven't been able to take any more new commission paintings while working on this), more materials, and new shipping costs; I've also worked for hours with a lawyer to try to get the owner of Artistic Wholesale to help out. The owner responded taking zero responsibility for what happened. Here's how I'm handling this situation for my customer: I've repainted the piece and am getting ready to ship the painting to a new framer near the home of my collector. I was fortunate to find a Fort Knox-type-impenetrable tube (from the kind people at Sugar House Awning) in which to ship the new painting. I'll roll up the painting, cover it in bubble wrap, and seal it inside this tube, then ship it off with the maximum insurance. This situation makes me sad, frustrated, and very upset that after YEARS of having a great relationship with Artistic Wholesale that the owner doesn't seem to care. However, it demonstrates to me, as a small business owner and consumer, the paramount importance of excellent customer service and taking responsibility for damages and unhappy clients. I'd recommend using another framer for your framing needs. I cannot in good conscience recommend coming to Artistic Wholesale because they don't own up to their mistakes nor do they take care of their customers when mistakes are made.

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Artistic Wholesale Supply
Artistic Wholesale Supply - The scratched up watercolor painting.

The scratched up watercolor painting.

Artistic Wholesale Supply - The painting and what it looked like once it was removed from the box. Clearly not enough protection around it.

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The painting and what it looked like once it was removed from the box. Clearly not enough protection around it.

Work of Heart Studio - artsandcrafts - Updated October 2026

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